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Chapter 11 hw

QuestionAnswer
Is not part of the communication cycle Witness
Is not a way to communicate with a patient who has a hearing impairment Shouting at the patient
Describes the verbal and nonverbal evidence that a message was received and understood Feedback
Good interpersonal skills include Demonstrating respect
Rapport involves A positive and harmonious relationship
Nonverbal communication is known as Body language
Positive communication includes Encouraging patient to ask question
Negative communication does not include Looking directly at the patients when you speak to them
The three type of listening are evaluating , active and Passive
When the medical office , anxious patients may exhibit White coat syndrome
With an angry patient, you should always Remain calm
Types of materials should you use when dealing with visually impaired patient Large print
For mentally disabled patient , you should always Remain calm if they become confused
Elderly patients Should be addressed as mr or mrs unless they tell you otherwise
Open ended questions Should be asked of all patient
When communicating with very young patient you should Explain any procedure in very simple terms
Patient with AIDS Often feel depressed , angry , and guilty
To avoid creating conflict with coworkers , you should Act professionally at all times
Is defined as putting unpleasant events , feeling , or thoughts out of ones mind? Repression
The goal of a medical assistant to treat patient so that they become comfortable and at ease is achieved by Therapeutic communication
The most significant of these barriers to communication is Stress
The five Cs of communication include Cohesiveness
Example of a leading question You don’t smoke , do you ?
Which therapeutic communication technique keeps the interview clear , and helps the patient to sort out relevant material ? Reflecting / summarizing
Describes the term “prejudice” Holding a negative opinion of an individual because of his or her beliefs or culture
Created by: Mariell
 

 



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