Help
Options
Didn't know it?
click below
click below
Knew it?
click below
click below
Don't Know
Remaining cards (0)
Know
retry
shuffle
restart
0:00
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.
Normal Size Small Size show me how
Normal Size Small Size show me how
Chapter 9
| Question | Answer |
|---|---|
| Included notation section of a business letter | Number of enclosure Names of other people who will be receiving copies of the letter |
| If the doctor authorizes you to sign letters you should | Sign the doctors name and place your initials after the doctor signature |
| Installs reproduce office documents | Photocopies and copy machine |
| Portions of the business letter in which the office address is printed of the top is the | Letterhead |
| Properties of the body of a typical business letter | Double spaced btw paragraph and single spaced text within a paragraph |
| The way the patient enter a medical office is called | Access |
| Classifications of telephone calls in a medical office | Interoffice , incoming and outgoing |
| Notation located in a business letter | Flush left , 2 lines below the identification line |
| Methods of preventing injury at home | Install railing on stairs Use nonskid backing on rugs Install smoke detector |
| Where is salutation in a business letter ? | In the left margin on the second line below the inside address follow by a column |
| Guidelines for effectively and professionally answering the telephone include | Using the callers name Holding the mouthpiece one inch away from your mouth |
| Writers name located in a signature block | First line |
| Whose initials can be included in the identification line of the letter | Typist and writers |
| Where is the identification line in a business letter | Flush left , two lines below the signature block |
| A list of package ordered and actual item shipped is a | Packing slip |
| Closing remark of a business letter , located 2 spaces below thelast line of the body of the letter | Complimentary closing |
| Dateline found ina business letter | Three lines below the letterhead |
| Letter styles are typed with all lines flush left | Simplified Full block |
| A list that specifies each place a traveler will visit , the name and address of the hotel and the dates and times of arrival and departure is a | Itinerary |
| A fax machine scans each page of a document and sents it from one location to another using a | Telephone line |
| Once reservations have been made , a traveler should have all necessary travel information and | Confirmation number |
| Clear speaking and careful articulation are component of | Enunciation |
| An itemized list of goods shipped that specifies prices and Yerma of sales is a | Invoice |
| Parts of a letter aligned and begin at the center or slightly right in the modified block style | Complimentary closing Signature block Dateline |
| MS is the abbreviation for which state ? | Mississippi |
| Advantages of using registered mail | You can mail items that are valuable irreplaceable or otherwise important You are given security that an item is being tracked through the postal system |
| A room in which people can talk or meet without being seen or heard from the patient reception are is called | Interim room |
| Which areas are checked when proofreading a document | Spelling Formatting Grammar |
| Examples of annotating mail | Highlighting key points Write reminders and comments on the margins of the letter |
| Where writers name located in a signature block | First line |
| When shipments are received, the items be verified against the | Packing slip |
| Where is the dateline found in a business letter ? | Three lines below the letterhead |
| Which of the following are categories of parcels? | Machinable and nonmachinable |
| Abbreviation for the state of Arizona | Az |
| Services that offers a guarantee that the item has been received is known as | Registered mail Certified mail |
| The signature block is located âlines below the complimentary closing | 3 to 4 |
| Letter styles are typed with all lines flush left | Simplified Full block |
| Abbreviation of state of Alaska | AK |
| Letter style that do the dateline complimentary closing and signature begin at the center of the page | Modified block |
| Parcel that fits through the post offices automated parcel sorting machine are classified as | Machinable |
| Where is the writers or senders business title located in a signature block | Second line |
| An item marked as certified mail required the post office to keep a record of delivery for a period of how many years ? | 2 |
| Mail service uses next day or second day delivery and occurs 365 days a year | Express |
| All mailable materials must be a minimum thickness of how many inches | 0.007 |
| To be considered first class mail , items must weight less than how many ounces ? | 13 |
| Priority mail service provides service between all major business markets within how many days ? | 2 days |
| Abbreviation for the state of Massachusetts is | MA |
| Most common letter style used in medical offices ? | Full block |
| Quickest usps service | Priority express mail |
| Mailing of fraudulent or pornographic materials is prohibited by the | USPS |
| Characteristic of first class mail | Envelopes over size 10 should have a green diamond border |
| Materials designated by the us dot as capable of posing unreasonable risk to health, safety, and properly during transportation are classified as | Hazardous |
| Hw :::: Act of articulating and speaking clearly | Enunciation |
| Account statements for a medical practice should be sent as | First class mail |
| Patient who wants to talk about abnormal test result speak with | Physician |
| Most secure service offered by the US postal service | Registered mail |
| Of a patient calls about insurance coverage , the call should be handled by | The medical assistant |
| According to US postal service guidelines which is the correct state abbreviation for an envelope addressed to key west | FL |
| It is important to leave time to complete forms for patient who are | New |
| Complimentary closing | Best regards |
| Mail is deliverable 7 days per week | Express mail ( priority mail express ) |
| When an incoming call is received , the telephone should be answered | By the second or third ring |
| If the patient calls in to report that he or she is doing well ( satisfactory result ) after surgery , the medical assistant should | Handle the call and make note of the patients report in his or her medical records |
| The physician should handle calls from patient about | Unsatisfactory progress |
| A summary of financial accounts showing balances due is known as | A statement |
| Introductory form that provides demographic data about patients | Patient information form |
| The second page of the body of a business letter should begin how many lines from the top? | 10 |
| When the patient does not respond to past due billing statement and does not return telephone calls , which of the following types of mail should be used to determine if the patient is receiving mail ? | Certified , return receipt |
| Types of equipment is most likely covered by a service agreement ? | Photocopier |
| Most important part of a referral letter | Reason for the consultation |
| Part of a business letter is keyed on the second line below the salutation ? | Subject line |
| What to do to avoid purchasing unnecessary medical office supplies | Take inventory of supplies frequently |
| In medical offices , memoranda are most commonly used to communicate with which of the following groups of people ? | Office staff |
| A medical assistant preparation for a physician trip is called | An itinerary |
| Practice of underlining or highlighting important words and phrases when opening the mail | Annotating |
Created by:
Mariell