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HCP103
FINAL EXAM REVIEW
| Question | Answer |
|---|---|
| Which of the following names should come first when working with alpha-numeric filling system? | Peter G. Burns Jr. |
| Which of the following are the major filling systems used in the health care setting? | A) subject D) Alphabetic E) Numeric |
| A medical assistant should stamp checks with the restrictive endorsement "for deposit only" to prevent | Loss or theft |
| Which of the following USPS mailing services should the medical assistant select when mailing routine patient records to insurance carrier? | Standard mail |
| Checking for and repairing damaged documents is part of what step in the filing process? | conditioning |
| The purpose of records management includes which of the following? | Classifying, Storage, Arranging |
| Which of the following represents improper telephone techniques? | Answering a call with "please hold" |
| Which of the following types of appointments scheduling would be the best method for an office with standard hours, multiple practitioners, and accommodating work-in-appointment | Wave |
| The post office returns a patient's bill to the clinic with a notation "address unknown" which of the following steps are appropriate in handling this situation? | Document that postmark date,( Verify the mailing address on file in clinic database,) Prepare a new envelope with the corrected address and new postage. |
| A patient calls the pediatrician's office very upset because her child is vomiting and has a temperature of 103.3 degree | Schedule same day work-in-appointment |
| which of the following is the most appropriate action when there are delays in the physician's schedule? | Give the patient an estimate of delay time and options to deal with the delay |
| The medical assistant is scheduling new patients for an office with three physicians and two nurse practitioners. | Time - specified scheduling |
| A filling system that organizes items chronologically for action when the date arrives is called | Tickler file |
| An insurance company that sells or administers an insurance contract is also known as the | Carrier |
| Which of the following insurance programs covers active duty military personnel? | TRICARE |
| All of the following are government sponsored programs except | Blue Cross/ Blue Shield |
| Who of the following is most likely eligible for Medicaid ? | Persons receiving Supplemental Security Income (SSI) for the aged and disabled |
| An insurance policy clause that restricts the overpayment of benefits when an insured has more than one policy is called | Coordination of benefits |
| Which of the following is funded by both Federal and State revenues? | Medicaid |
| Which of the following is the universal claim form? | CMS-1500 |
| The purpose of medical coding includes | Tracking diseases, Providing comparable data for research, Classifying diseases |
| All of the following coding systems are associated with medical procedures except | ICD-10-CM |
| The ICD of ICD-10-CM stands for | International Classification of Diseases |
| CPT codes consist of | 5 digits |
| HCPCS are level | II codes |
| Which of the following statements reflect open-ended communication? | Tell me what brings you in today? |
| In most cultures in the United States when a medical assistant is speaking with patient, making eye contact encourages | Open communication |
| Communication is best define as | Process of sharing meaning |
| Anything that interferes with the communication process is best described as | Noise |
Created by:
rosamendoza