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iahcsmm chapter 18

quality assurance

QuestionAnswer
quality requires the efforts/participation of everyone in the healthcare facility true
a failure mode and effects analysis tries to predict failures before they occur
the international standards organization uses routine and unannounced inspections for monitor standards in healthcare facilites
quality processes are limited to administration and risk management false
quality management is patient focused true
providing quality products/services directly impacts pt outcomes true
customer surveys are ineffective tools in establishing central service quality processes false
if everyone develops a quality-driven focus, written policies/procedures are not necessary in central service false
a root cause analysis is a proactive approach to quality
not following established policies/procedures will result in a lower quality program true
Created by: clmcnees
 

 



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