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hcp 103 final study

QuestionAnswer
Which of the following are the major filing systems used in the health care setting alphabetically
The medical office assistant should stamp checks with the restrictive endorsement "for deposit only" to prevent fraud
Which of the following USPS mailing services should the medical office assistant select when mailing routine patients records to an insurance carrier priority mail
Check for and repairing damaged documents is part of what step in the filing process conditioning
The purpose of records management includes which of the following control files from being lost and see who looks at the records
Which of the following types of appointment scheduling would be the best method for an office with standard hours, multiple practitioners, and accommodating work-in appointments walk in/open hours and double booking
The post office returns a patients bill to the clinic with notation "address unknown" Which of the following steps are appropriate in handling this situation check pt's demographic try and contact pt's alternate numbers, be carful to follow HIPAA guidelines
A patient calls the pediatrician's office very upset because her child is vomiting and has a temperature of 103.3 degree F. The medical assistant should Redirect them to urgent care
The medical office assistant is scheduling new patients for an office with three physicians and two nurse practitioners. The office policy is for patients to arrive 30 to 45 minutes prior to their appointment to complete patient history forms. wave
A filing system that organizes items chronologically for action when the date arrives is called tickler file
Which of the following is the most appropriate action when there are delays in the physician's schedule Notify pt as soon as you notice a schedule issue, offer them to continue to wait or to reschedule the appointment
What types of statements reflect open-ended communication How are you feeling today? How was your day?
In most cultures in the United States, when a medical office assistant is speaking with a patient, making direct eye contact encourges open communication
Communication is best defined as a information giving and receiving msg
Anything that interferes with the communication process is best described as Barriers
The objective of therapeutic communication includes Assessing behavior and modifying if appropriate, educating a pt regarding health and health care, obtaining into to determine pt illness
All of the following are considered facilitative communication techniques Exploring, Clarifying, Focusing, Accepting
Which of the following may create communication barriers Internal distractors; Pain, hungry, anger Reference points; unfamiliar terminology; physical disabilities, Physcological attitudes and prejudice
Reasons patients may be reluctant to ask that instructions be repeated include They don't feel comfortable
If an upset patient expresses frustration concerning a long wait, the medical assistant should say should apologize and ask if they want to reschedule
Created by: cheri le
 

 



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