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Final Review

Final

QuestionAnswer
Which of the following are the major filing systems used in the health care setting? Numeric, Geographic, Subject, Chronological. Alphabetical
The medical office assistant should stamp checks with the restrictive endorsement "for deposit only" to prevent Loss, theft, fraud
Which of the following USPS mailing services should the medical office assistant select when mailing routine patient records to an insurance carrier? Registered Mail with adult signature (restricted delivery)
Checking for and repairing damaged documents is part of what step in the filing process? Conditioning
The purpose of records management includes which of the following? Organization. Verify necessity of procedures for insurance purposes.
Which of the following types of appointments scheduling would be the best method for an office with standard hours, multiple practioners, and accommodating work-in appointments. Double booking and Walk in
The post office returns a patient's bill to the clinic with the notation "address unknown". Which of the following steps are appropriate in handling this situation? Refer back to patients chart and try contacting using alternative phone number, if new address is provided prepare a new envelope with new postage.
A patient calls the pediatrician's office very upset because her child is vomiting and has a temperature of 103.3. F. The medical assistant should. Listen to patient, empathize. Try to et up appointment to be seen immediately or assist in getting in contact with ER or emergency personnel.
MOA is scheduling new patients for office with 3 physicians and two nurse practitioners. The office policy is for pt's to arrive 30-45 minutes prior to their appointments to complete pt history forms. Which of the following is the most efficient scheduli Clustering/Double-booking
A filing system that organizes items chronologically for the action when the date arrives is called a(n) Tickler Filing
Which of the following is the most appropriate action when there are delays in the physician's schedule? Give patients an estimate of delay and other options to deal with this delay.
What types of statements reflect open-ended communication? How are you feeling today? What brought you in today?
In most cultures in the United States, when a medical office assistant is speaking with a patient, making direct eye contact encourages Good communication, patient will be more comfortable expressing what they are feeling or how they are feeling.
Communication is best defined a an interchange of information through thoughts, feelings, messages, or perception as by speech, gestures, behavior or writing.
Anything that interferes with the communication process is best described as Communication Barriers
The objective of therapeutic communication includes Encouragement of the patient to express his true emotions and feelings, Makes them feel more comfortable and secure which allows them to ask any questions they might have.
All of the following are considered facilitative communication techniques Visuals, using a keyboard, pointing to pictures
Which of the following may create communication barriers Internal distractors such as pain or hunger. Physical disabilities. Cultural diversities, language.
Reasons patients may be reluctant to ask that instructions be repeated include MA gave signs of annoyance, was rude, hence making the patient feel uncomfortable
If an upset patient expresses frustration concerning a long wait, the medical assistant should say I am truly sorry for the wait time. We are doing our best to accommodate every patient in a timely manner. Please excuse me while I go check the status of your visit. May I offer you some water while you wait?
Created by: cj52108
 

 



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