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Chapter 7: Listening
| Term | Definition |
|---|---|
| Task Oriented (Listening style) | most concerned with efficiency and accomplishing the task at hand (time is valuable) |
| Relational (Listening style) | concerned with building emotional closeness with others (caring) |
| Analytical (Listening style) | concerned about people attending to the full message before coming to a judgment |
| Appreciative (Listening types) | personal enjoyment |
| Comprehensive (Listening type) | informational |
| Critical (Listening type) | strong desire to evaluate messages; evidence |
| Empathetic (Listening type) | thoughts and feelings of another person |
| Hearing (component) | the physiological aspect of listening |
| Attending (component) | the psychological process of selection (learning what to listen to) |
| Understanding (component) | using knowledge about the source of the message and the context of the message |
| Remembering (component) | the number of times the information is repeated, how much information there is to store, and whether the information can be "rehearsed" |
| Responding (component) | giving observable feedback to the speaker |
| Silence (response) | staying attentive and nonverbal without offering any verbal feedback |
| Questioning (response) | occurs when the listener asks the speaker for addition information |
| Paraphrasing (response) | feedback that restates the message you thought the speaker sent |
| Empathizing (response) | used when the listener wants to identify with the speaker |
| Supporting (response) | reveals the listener's solidarity with the speaker's situation (you agree and can help) |
| Analyzing (response) | the listener offers an interpretation of a speaker's message |
| Evaluating (response) | appraises the sender's thoughts or behaviors in some way |
| Advising (response) | when the listener gives advice to the speaker about the situation |
| Challenges of Listening | information overload, personal concerns, rapid thought, noise |
| Pseudolistening | listener may pretend to pay attention (keep eye contact, smile, nod) |
| Stage Hogging | people are interested in only expressing their ideas and don't care about what anyone else has to say |
| Selective Listening | people respond only to the speaker's remarks that interests them |
| Filling in the Gaps | what they remember makes the whole story |
| Insulated Listening | instead of looking for something in the conversation, these listeners avoid something (stop listening when not interested) |
| Defensive Listening | taking innocent comments as personal attacks |
| Ambushing | listens carefully to you but only because they are collecting information to use against you later |
Created by:
karagallaher96