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Stack #2527366
| Question | Answer |
|---|---|
| E-commerce has impacted distribution channels in a variety of ways, including: | Cost structures,Customer service requirements,Shipping quantities,Shipping quantities |
| One factor that influences a company's distribution channel structure is: | Market coverage objectives,Product characteristics? |
| The channel structure that delivers a product immediately to the end customer is knows as: | Direct channel |
| Effective IT systems enable which customer service dimension. | Communication |
| Customer service strategy impacts the supply chain on four primary dimensions, including: | Communication, convenience, dependability, time |
| ________ is the process by which companies capture customer needs and preferences: | Voice of the customer |
| Customer Relationship Management (CRM) can be an effective tool because it: | Captures detailed customer information,Customizes communications,Aids/Contributes to market segmentation,Can be added to larger ERP systems. |
| The _______ customer strategy should be used when meeting very specific customer needs: | Niche |
| The advantages from customized customer strategy are derived from: | Market segmentation |
| The place category in the marketing mix relates to: | Market coverage |
| The maximum amount of time each station on an assembly line has to complete a task is known as: | Cycle time |
| Defining logical sequence and speed of the production process relates to: | Process design |
| ___________ is the facility layout that would best fit with the production of a jumbo jetliner. | Fixed position |
| Understanding a the evolution of a product, from introduction to maturity, is known as: | Product life cycle management |
| Features of a repetitive process include: | Capital–intensive resources |
| The __________ nature of a service makes product design more complex: | Intangible |
| The design of service processes should include the following elements: | Physical, sensual, psychological |
| The _________ stage of the product design process may include early supplier involvement: | Idea development |
| The variable cost of a new computer keyboard is $25 per unit, and the fixed costs to produce the keyboard are $20,000 per year. If the selling price of the keyboard is $45, how many units must the company sell to break even? | 1000 units |
| The _______ process type should be used when producing to very specific customer needs: | Project |
| Sourcing addresses the __________ part of the supply chain: | Upstream |
| Purchasing laundry detergent at a retail store is an example of: | Consumer sourcing |
| Keeping the organization at the forefront of new technologies and suppliers relates to which impact of the sourcing function: | Information |
| Utilizing a request for quotation (RFQ) is part of the ___________ process: | Supplier selection |
| The best way to evaluate price in the sourcing process is: | Total cost of ownership |
| Building longer term supplier relationships is more effective through ________ practices: | Negotiation |
| Attributes of functional product sourcing include: | Predictable demand |
| An example of a product with a stable supply process would be: | Diapers |
| __________ supply chains are best utilized for products that are innovative and have a stable supply base: | Responsive |
| Which sourcing strategy strikes a balance between economies of scale and risk mitigation: | Supplier portfolio |
| A weeks of supply measure that is high relative to industry standards may indicate: | too much inventory is being held, too much cash invested in inventory |
| early supplier involvement | (ESI) is a form of vertical collaboration between supply chain partners in which the manufacturer involves the supplier at an early stage of the product development process |
| single sourcing | Sole sourcing provides multiple benefits for an organization. Among these are reductions in product variation, training required, and cost of quality (1). The companies listed below highlight their reasoning for going with a single provider. |
| risk | Depending one a single source for supply has risks as well including: failures at the supplier, and greater supplier power. |
| multiple sourcing | Multisourcing (multi-sourcing) is an approach to outsourcing in which IT operations and technology infrastructure are contracted to a number of vendors, usually in combination with some internally provided elements of information technology. |
| economies of scale | a proportionate saving in costs gained by an increased level of production |
| risk mitigation | is taking steps to reduce adverse effects.four types of risk mitigation strategies that hold unique to Business Continuity and Disaster Recovery. It's important to develop a strategy that closely relates to and matches your company's profile. |
| outsourcing | is a practice used by different companies to reduce costs by transferring portions of work to outside suppliers rather than completing it internally. Outsourcing is an effective cost-saving strategy when used properly. |
| Logistics addresses the __________ part of the supply chain: | upstream and downstream |
| Reconfiguring batches of products into smaller quantities or local delivery is known as | cross-docking |
| The most effective mode for transporting grain or gravel would likely be: | rail |
| Achieving cost efficiencies through maximizing freight and miles travelled is known as: | economies of distance |
| The outbound side of logistics focuses significantly on: | order fulfillment |
| The _______ demand system is responsive to actual customer demand and is unpredictable: | Pull |
| The _______ demand system is responsive to actual customer demand and is unpredictable: | sales and operations planning |
| __________ analysis measures the relationship between two or more variables on the forecast: | Linear regression |
| The mean and moving average forecasting models are typically best for _________ products: | Functional |
| Market research is an example of ___________ forecasting method: | qualitative |
| The type of data pattern that emerges in times of economic fluctuations is: | cycle |
| Forecasts are more accurate for _________ time horizons: | short |
| __________ forecasts are more accurate than individual forecasts. | aggregate |
| The process of influencing demand is called: | demand management |
| A significant advantage of vendor managed inventory (VMI) is: | More control for the vendor,Less financial investment for the customer,Collaboration between vendor and customer |
| The _______ inventory classification model allows a company to classify inventory based on degree of importance. | "ABC,VMI,ROP |
| The relationship between independent and dependent demand for a product is typically outlined in: | Bill of Material |
| ___________ demand refers to the demand for components or subassemblies. | dependant |
| The costs of being out of stock and lost customer goodwill are known as: | shortage costs |
| __________ inventory must be accounted for even though it might not be in transit and not in stock. | Pipeline |
| What is supply chain strategy? | Having a business strategy a plan for the company that clearly defines company long term goals and how it plans to achieve. |
| Supply chain strategy | Is a long range plan for the design and ongoing management of all supply chain decisions that supports the strategy. It's understood strategic chain alignment should be developed to drive and support |
| achieving a competive advantage, cost productivity advantage,value advantage ,cost and value advantage,commodity | Operations strategy.ilvolves decisions how will produce good and service. Determines the design and management of company manufacturing processes,equipment use,ind information technology and skill needed. |
| Building block of supply chain strategy is the center with customer service operations source and distribution strategy. | 3 options, make to stock(immediate sale anticipating demand)assemble to order(is partially completed and waiting in generic form)make (specifics are needed)to order. |
| Distribution strategy, how it plans to get the product there,distributors or internet requiring market segments. Sourcing strategy, choose to make it or outsource .customer service strategy, by bringing value to the customer. | SCM.focus on cost,manufacturing,competing on cost,on time,innovation and competing on quality and service. |
| S | |
| Managing SCM. Transactional view(efficient , speedy)relationship view(managing relationships between people and organizations. | |
| System constraints, TOC where every system has its constraints and it's knowing understand and fix the bottlenecks. | System variations, every system has it,time,space,storage or labor.by identifying the source,quality control method,2) create a buffer3) designing more flexible into process to respond to variation. |
| Capacity variation actual output rate/ capacity 100percent. Utilization effective =actual output/effective capacity. Utilization design=actual output/design capacity 80,000/70,000(processing/effective)= 114.3%. 80,000/100,000 actual/design=80% | |
| Standardized strategy . Customers view the same way. Customized strategy. Market segmentation,niche strategy focus on 1 segment |
Created by:
Syl593