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UCLA
Admin Asst Week 9 Ch. 7 Knowledge Check
| Question | Answer |
|---|---|
| Also referred to as _____, an organizational culture exists in every organization regardless of size, type, product, or profit objective. | corporate culture |
| _____ helps ensure that all members of a company share values and suggests rules for how to behave and deal with problems within the firm. | Organizational culture |
| _____ determines the arrangement and relationship of positions within the organization in a way that facilitates the attainment of the firm’s mission, strategic plans, and objectives. | Structure |
| Organizational structure is depicted through _____—visual displays of structure, lines of authority (chain of command), staff relationships, permanent committee arrangements, and lines of communication. | organizational charts |
| How well an organization makes decisions, responds to problems, and influences employees’ attitudes toward their work is largely determined by the _____. | organization’s structure |
| The rationale for _____ is efficiency. | specialization |
| Most companies use more than one _____ plan to enhance productivity. | departmentalization |
| _____ involves the grouping of jobs that perform similar functional activities, such as finance, manufacturing, marketing, and human resources. | Functional departmentalization |
| In _____, each division develops and implements its own product plans, monitors the results, and takes corrective action as necessary. | product departmentalization |
| Like geographical departmentalization, _____ does not focus on the organization as a whole, and requires a large staff to coordinate the operations of the various groups. | customer departmentalization |
| _____ gives a responsibility, or obligation, to employees to carry out assigned tasks satisfactorily. | Delegation |
| The principle of _____ means that subordinates who accept an assignment and the authority to carry it out are answerable to a superior for the outcome. | accountability |
| The extent to which authority is delegated throughout an organization determines its degree of _____. | centralization |
| _____ is characteristic of organizations that operate in complex and unpredictable environments. | Decentralization |
| Organizations tend to be more _____ when the decisions to be made are risky and low-level managers are not highly skilled in decision making. | centralized |
| A _____ span of management exists when a manager directly supervises a large number of employees. | wide |
| A _____ span of management exists when a manager directly supervises only a few subordinates. | narrow |
| A company with many layers is considered_____; its span of management is narrow. Administrative costs are usually higher and communications slower. | tall |
| Organizations with few layers are considered _____ and have wide spans of management. In this type of structure, managers perform more administrative duties and spend more time supervising and working with subordinates. | flat |
| An advantage of the_____ structure is the clear chain of command that enables managers to make decisions quickly; a mid level manager needs to consult only his or her immediate supervisor, not several people. | line |
| A _____ structure has a traditional line relationship between superiors and subordinates, and specialized managers—called staff managers—are available to assist line managers. | line-and-staff |
| A _____ structure organizes departments into larger groups, called divisions. | multidivisional |
| A _____ structure, often called a project management structure, sets up teams from different departments by creating two or more intersecting lines of authority. Also called a project-management structure. | matrix |
| _____ are similar to task forces but normally run their own operation and have total control over a specific work project. They are almost always temporary, although a large project may last several years. | Project teams |
| _____ teams permit the flexibility to change rapidly to meet the competition or respond to customer needs. | Self-directed work |
| _____ within an organization can flow in a variety of directions and from a number of sources, each using both oral and written forms of communication. | Communication |
| _____ channels of communication are intentionally defined and designed by the organization. | Formal |
| _____ communication flows from lower to higher levels of the organization and includes such information as progress reports, suggestions for improvement, inquiries, and grievances. | Upward |
| _____ communication refers to the traditional flow of information from upper organizational levels to lower levels. | Downward |
| _____ communication involves the exchange of information among colleagues and peers on the same organizational level, such as across and within departments. | Horizontal |
| _____ communication occurs when individuals from different units and organizational levels communicate. | Diagonal |
| Friendships and other non-work, social relationships comprise the_____ organization of a firm, and their impact can be great. | informal |
| In a _____, two or more individuals communicate with one another, share a common identity, and have a common goal. | group |
| A _____ requires a collective effort and the participation of all team members, two characteristics that are not necessarily required in a group. | team |
| The process of _____ establishes a pattern of authority and accountability, often called bureaucracy, within the organization. | delegation |
| The _____ is an informal channel of communication, separate from management’s formal, official communication channels. | grapevine |
Created by:
akomm11