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CMAA EXAM REVIEW
| Question | Answer |
|---|---|
| WHAT IS WAVE BOOKING? | PATIENTS ARE SCHEDULED AT THE SAME TIME EACH HOUR TO CREATE SHORT - TERM FLEXIBILITY EACH HOUR |
| WHAT IS MODIFIED WAVE BOOKING? | WAVE BOOKING CAN BE SCHEDULED TWO PT'S AT BEGINNING OF THE HOUR AND ONE ON THE HALF HOUR AND HOURLY CYCLE IS REPEATED |
| WHAT IS DOUBLE BOOKING? | TWO PT'S ARE SCHEDULED TO COME AT THE SAME TIME TO SEE THE PHYSICIAN |
| WHAT IS STREAM/TIME SPECIFIC SCHEDULING? | SCHEDULING PT'S FOR SPECIFIC TIMES AT REGULAR INTERVALS. THE AMOUNT OF TIME ALLOTTED DEPENDS ON THE REASON FOR THE VISIT |
| WHAT IS OPEN BOOKING ( TIDAL WAVE SCHEDULING)? | PT'S ARE NOT SCHEDULED FOR A SPECIFIC TIME, BUT TOLD TO COME IN AT INTERMITTENT TIMES. THEY ARE SEEN IN THE ORDER THEY ARRIVE. |
| WHAT IS CLUSTER OR CATEGORIZATION BOOKING? | BOOKING A NUMBER OF PT'S WHO HAVE SPECFIC NEEDS TOGETHER AT THE SAME TIME OF DAY. |
| WHAT IS A MATRIX? | A GRID WITH TIME SLOTS BLOCKED OUT WHEN PHYSICIANS ARE UNAVAILABLE OR THE OFFICE IS CLOSED. |
| WHAT IS A TEMPLATE? | A DOCUMENT WITH A PRESET FORMAT THAT IS USED AS A STARTING POINT SO THAT IT DOES NOT HAVE TO BE REACHED EACH TIME. |
| WHAT ARE THREE FACTORS WHEN SCHEDULING AN APPOINTMENT? | PT'S NEEDS, PROVIDERS HABBITS AND PREFERENCES, AND AVAILABILITY OF ROOMS AND EQUIPMENT IN THE FACILITY |
| WHAT IS A SCREENING SYSTEM? | PROCEDURES TO PRIORITIZE THE URGENCY OF A CALL TO DETERMINE WHEN THE PT'S SHOULD BE SEEN |
| WHAT ARE THREE STRATEGIES FOR PREVENTING NO SHOWS | AUTOMATED CALL ROUTING, CONFIRMATION CALLS, AND EMAIL REMINDERS. |
| WHAT IS THE HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT (HIPAA) OF 1996 | LEGISLATION THAT INCLUDES TITLE II, THE FIRST PARAMETERS DESIGNED TO PROTECT THE PRIVACY AND SECURITY OF PT'S INFORMATION. |
| WHAT IS AN INVOICE? | A DOCUMENT THAT DESCRIBES RENDERED AND SHOWS THE ITEMS PURCHASED OR SERVICES RENDERED AND SHOWS THE AMOUNT DUE |
| WHAT IS AN OSHA REGULATION THAT MUST BE REVIEWED YEARLY TO ENSURE COMPLIANCE? | BLOODBORNE PATHOGENS STANDART |
| WHAT METHOD ORGANIZES PT RECORDS IN CHRONOLOGICAL ORDER TO THE DEPARTMENT THAT PROVIDES CARE? | SOMR |
| WHAT IS THE ABBREVIATION FOR AN INSURANCE PLAN? | POS |
| WHAT IS THE PURPOSE OF AN ENCOUNTER FORM? | TO SAVE TIME TIME AND IMPROVE ACCURACY IN DATA ENTRY |
| WHAT IS THE APPROPRIATE USE OF A TICKLER FILE? | TO REMIND STAFF OF DATE SPECIFIC FILES. |
| OBTAINING VITAL SIGNS AGAINST A PT'S WILL IS A EXAMPLE OF WHAT? | BATTERY |
| WHAT ALLOWS EMPLOYEES ACCESS TO INFORMATION REGUARDING WORKPLACE SAFETY? | RIGHT TO KNOW LAW |
| WHAT IS THE MAXIMUM ALLOWABLE TIME FROM THE DATE OF SERVICE THAT A CLAIM CAN BE SUBMITTED TO MEDICARE? | 12 MONTHS |
| WHAT IS APPROPRIATE FOR A M.A.A. TO DO WHEN PROCESSING INCOMING MAIL? | SHRED UNWANTED MAIL |
| WHAT MUST BE PROVIDED TO A PT ON A FIRST VISIT, AS REQUIRED BY HIPAA? | NOTICE OF PRIVACY PRACTICES |
| WHAT ACTION SHOULD A M.A.A. TAKE IF A PT HAS AN EXISTING WORKERS COMP CASE? | OBTAIN THE CARRIER CASE NUMBER |
| WHAT LETTER STYLE IS MOST EFFICIENT? | BLOCK |
| FOR A DEPENDENT MINOR THE M.A.A. SHOULD ENSURE WHOM HAS SIGNED THE RELEASE FORM? | LEGAL CUSTODIAN |
| WHEN CREATING A RETENTION SCHEDULE FOR PT MEDICAL RECORDS THE M.A.A. SHOULD CONSULT WHAT? | STATE GUIDELINES |
| ONCE A PHYSICIAN SIGNS ADVANCE DIRECTIVES THE M.A.A. SHOULD HAVE WHO WITNESS THE SIGNATURE? | NON- AFFILIATED INDIVIDUAL |
| WHAT OFFICE PROCEDURE IS OUTSIDE THE SCOPE OF PRACTICE FOR AN M.A.A.? | SIGNING FOR A COURT ORDERED SUBPOENA ISSUED FOR THE OFFICE |
| WHAT IS A STEP IN THE ANNOTATION PROCESS? | HIGHLIGHTING TEXT |
| WHO IS RESPONSIBLE FOR OBTAINING PREAUTHORIZATION FOR INPATIENT HOSPITALIZATION? | THE PROVIDER PERFORMING THE PROCEDURE |
| WHAT DOCUMENT MUST A M.A.A. PROVIDE FOR A PT TO SUBMIT FOR REIMBURSMENT? | ENCOUNTER FORM |
| WHEN AN M.A.A. COMMUNICATES INFO THAT CONTAINS PHI, WHAT MEANS IS APPROPRIATE? | LETTER |
| WHAT IS APPROPRIATE TO PURCHASE WITH PETTY CASH? | POSTAGE OWED FOR EQUIPMENT DELIVERY |
| WHAT PREFIX MEANS "MASCULINE"? | ANDR- |
| SEVERAL PT'S CANCEL THEIR APPOINTMENTS FOR THE DAY. WHAT IS THE FIRST ACTION THE M.A.A. TAKE? | CONTACT PTS' WHO ARE ON THE WAITING LIST |
| WHEN CREATING A RECEPTION AREA FOR A PEDATRIC CLINIC, WHAT ITEM SHOULD THE M.A.A. INCLUDE? | ARTIFICIAL PLANTS AND FLORAL ARRANGEMENTS FOR AESTHETICS |
| A M.A.A. IS SCHEDULING A PT FOR A PROCEDURE. WHAT ACTION SHOULD THE ASSISTANT TAKE? | OBTAIN A WRITTEN PRESCRIPTION FROM THE PROVIDER |
| WHAT TASK SHOULD A M.A.A. USE MICROSOFT ACCESS? | CREATING A DATABASE |
| THE M.A.A. IS CREATING A BUSINESS CORRESPONDANCE. WHAT SALUTATION SHOULD BE USED? | DEAR MR. GOODWIN |
| A PT RECEIVES AN EOB STATING SERVICES WILL NOT BE COVERED BECAUSE OF OUT OF POCKET EXPENSES HAVE NOT BEEN MET. WHAT IS THE AMOUNT OWED DEFINED AS? | DEDUCTIBLE |
| WHAT IS A PRIMARY REASON FOR A M.A.A. TO DOCUMENT NO-SHOWS AND CANCELLATIONS WITH LESS THAN 24 HOUR NOTICE? | TO MAINTAIN SCHEDULING INTEGRITY |
| PRIOR TO THE PT LEAVING THE OFFICE , SHE IS ASKED TO PAY 10% OF A $100 OFFICE VISIT. WHAT BEST DESCRIBES THIS FEE? | COINSURANCE |
| A PROVIDER PRESCRIBES AN EKG FOR A PT WHO HAS A RAPID HEART RATE. WHAT SHOULD BE RECORDED AS THE REASON FOR THE EKG? | TACHYCARDIA |
| WHAT IS A DISEASE CAUSING ORGANISM? | PATHOGEN |
| WHAT ACTION IS APPROPRIATE FOR A M.A.A. TO TAKE WHEN PROVIDING PREOPERATIVE INSTRUCTIONS TO A PT WHO IS ANXIOUS? | ALLOW EXTRA TIME TO REINFORCE THE INSTRUTIONS |
| WHAT DOES CXR MEAN? | AN X-RAY OF THE CHEST |
| A PT WHO PREVIOUSLY SMOKED ON A REGULAR BASIS , NO LONGER SMOKES. WHAT SECTION OF THE MEDICAL RECORD SHOULD THIS INFORMATION BE DOCUMENTED? | PH PAST HISTORY |
| WHAT IS AN EXAMPLE OF STREAM SCHEDULING? | A PT'S APPOINTMENT IS FROM 0900-0915 |
| WHAT REFERRAL IS USED IN AN EMERGENT SITUATION? | STAT |
| WHAT SECTION OF THE PT'S PROGRESS NOTE CONTAINS THE REASON FOR THE VISIT? | CC CHIEF COMPLAINT |
| SEVERAL PTS' CANCEL THEIR APPOINTMENTS FOR THE DAY. wHAT SHOULD THE M.A.A. DO FIRST? | CONTACT THE PT'S ON THE WAITING LIST |
| WHAT INDICATES THE IMPROPER RELEASE OF PHI? | BREACH OF CONFIDENTIALITY |
| WHAT IS REQUIRED TO ESTABLISH MEDICAL NECESSITY ON THE PT ENCOUNTER FORM? | DIAGNOSIS CODE |
| WHAT IS THE PURPOSE OF A MATRIX? | TO INDICATE WHEN A PROVIDER IS UNAVAILABLE TO TREAT PT'S |
| A PT PRESENTS FLU LIKE SYMPTOMS IN THE PROVIDERS OFFICE. WHAT SHOULD THE M.A.A. DO FIRST | MOVE THE PT TO AN ISOLATED LOCATION |
| WHAT MEDICAL RECORD FILING SYSTEM PROTECTS PT'S PRIVACY AND ALLOWS FOR UNLIMITED EXPANSION IN A HIGH VOLUME OFFICE? | NUMRIC |
| WHAT IS AN EXAMPLE OF AN INCIDENTAL DISCLOSURE? | HAVING A SIGN IN SHEET THAT INCLUDES PT'S NAME AND PROVIDER |
| WHAT IS A PREFIX FOR ABNORMAL? | DYS- |
| WHAT SHOULD A M.A.A. COMPLETE IF A PROVIDER BELIEVES MEDICARE MIGHT NOT COVER A PROCEDURE? | ADVANCE BENEFICIARY NOTICE (ABN) |
| WHAT IS THE ABBREVIATION FOR AN ELECTROENCEPHALOGRAM? | EEG |
| WHAT APPROACH IS APPROPRIATE WHEN PREPARING A PT FOR SURGERY? | REVIEW WRITTEN INSTRUCTIONS WITH PT |
| A PT IS AFEBRILE AND HAS RHINORRHEA. THE MAA SHOULD UNDERSTAND THAT WHAT IS WRONG WITH THE PT? | RUNNY NOSE BUT NO FEVER |
| WHAT INSURANCE PLAN WAS DEVELOPED TO PROVIDE AFFORDABLE, COMPREHENSIVE, PREPAID HEALTHCARE TO POLICY HOLDERS? | HEALTH MAINTENANCE ORGANIZATION (HMO) |
| WHAT PART OF MEDICARE PAYS FOR HOSPITALIZATION? | PART A |
| WHAT MEDICAL TERM REFERS TO THE REMOVAL OF ALL OR PART OF AN ORGAN OR TISSUE? | LYMPHADENECTOMY |
| WHAT INFORMATION IS INCLUDED IN AN EXPLANATION OF BENEFITS? | CLAIM ADJUSTMENTS |
| HOW SHOULD A MAA GREET A NEW PT AT THE REGISTRATION DESK? | "GOOD AFTERNOON, MS SMITH. HOW ARE YOU TODAY?" |
| IF A PROVIDER LEAVES TOWN WITHOUT LEAVING A CONTACT NUMBER AND COVERAGE FOR HIS PTS' HE IS TREATING. HE IS AT RISK OF BEING ACCUSED OF WHAT? | ABANDONMENT |
| WHAT SHOULD BE SENT BY CERTIFIED MAIL? | DISMISSAL LETTER |
| WHAT IS ANOTHER NAME FOR AN ENCOUNTER FORM? | SUPERBILL |
| WHAT IS A NAME FOR A ROUTINE BLOOD TEST? | CBC |
| A MAA CREATES AN INVOICE FOR THE REMAINING PERCENTAGE OF AN ENCOUNTER FEE AFTER RECEIVING A COPAYMENT. THIS PORTION IS CONSIDERED WHAT? | COINSURANCE |
| WHAT IS AN ABBREVIATION USED TO DOCUMENT A PRESENT HISTORY OF A STROKE? | CVA |
| A THIRD PARTY PAYER IS REQUESTING DOCUMENTATION TO SUPPORT BILLED SERVICES. WHAT IS THE APPROPRIATE DOCUMENT THE MAA SHOULD FORWARD TO THE THIRD PARTY PAYER? | PROGRESS NOTES |
| WHAT FORM IS REQUIRED TO ENSURE A CLEAN CLAIM FOR AN ESTABLISHED PT? | ENCOUNTER FORM |
| WHAT SUFFIX RELATES TO FALLING OR PROLAPSING? | -PTOSIS |
| USING THE BCC OPTION WHEN SENDING AN EMAIL MESSAGE MEANS WHAT? | PROTECTS THE PRIVACY OF EACH RECIPIENTS EMAIL ADDRESS |
| DURING WHAT IS A MAA RELIEVED FROM GAINING AUTHORIZATION FROMA PT? | RELEASE OF INFORMATION FOR TREATMENT, PAYMENT, AND HEALTH CARE OPERATIONS (TPO) |
| WHAT DESCRIBES THE PURPOSE OF THE GENERAL DUTY CLAUSE AS OUTLINED BY OSHA? | IT REQUIRES EMPLOYERS TO MAINTAIN A WORKPLACE FREE FROM HAZARDS THAT MIGHT CAUSE SERIOUS HARM OR DEATH |
| A PT REFUSES TO PAY HIS CO PAYMENT. WHAT ACTION SHOULD THE MAA TAKE? | INFORM THE PT THAT THE CO PAYMENT IS DUE AT TIME OF SERVICE |
| WHAT DESCRIBES THE PRESENCE OF SEVERAL LARGE KIDNEY STONES? | NEPHOLITHIASIS |
| WHAT IS AN APPROPRIATE ACTION TO TAKE WHEN UPDATING PT DEMOGRAPHIC INFORMATION? | CHECK THAT THE PT SIGNED AND DATED THE PT INFORMATION FORM |
| WHAT SHOULD AN MAA USE TO DETERMINE THE PROPER WAY TO DISPOSE OF AN EXPIRED CHEMICAL CLEANING PRODUCT? | MSDS |
| A MEDICAL STAFF STAYS IN COMPLIANCE BY ANNUALLY UPDATING WHAT PARTS OF THE ENCOUNTER FORM? | DIAGNOSIS CODES |
| WHAT ACTION IS A MAA'S PRIORITY WHEN PULLING DAILY CHARTS? | REVIEW THE APPOINTMENT SCHEDULE |
| WHAT TELEPHONE CALL SHOULD THE MAA ROUTE DIRECTLY TO THE PROVIDER? | A PROVIDER FROM ANOTHER OFFICE NEEDS TO DISCUSS PT'S CARE |
| A PROVIDER ASKS A MAA TO SCHEDULE A PT'S NEXT APPOINTMENT FOR ARTHROCENTESIS OF THE RIGHT SHOULDER. THIS WOULD BE AN APPOINTMENT FOR WHAT? | SURGICAL PUNCTURE TO REMOVE FLUID FROM THE RIGHT SHOULDER JOINT |
| ACCORDING TO OSHA GUIDELINES WHAT IS THE APPROPRIATE WAY TO FILE A COMPLAINT WITH OSHA? | SUBMIT AN ONLINE FORM |
| AN ESTABLISHED PT CALLS TO CANCEL AN APPOINTMENT FOR THE FOLLOWING WEEK. WHAT ACTION SHOULD THE MAA TAKE? | OFFER THE NEXT AVAILABLE APPOINTMENT TO THE PT |
| WHAT ROOT WORD MEANS "ABDOMINAL WALL"? | LAPAR/O |
| A COLLECTED SPECIMEN NEEDS TO BE SENT TO AN OUTSIDE LABORATORY? WHAT ACTION IS WITHIN THE SCOPE OF PRACTICE OF A MAA? | PROCESS THE REQUISITION FOR SHIPMENT |
| INFORMED CONSENT IS REQUIRED FOR WHAT? | SUTURING A WOUND |
| WHAT IS THE PRIMARY PURPOSE OF A MEDICAL RECORD? | TO DOCUMENT THE ENCOUNTERS BETWEEN PROVIDERS AND PTS |
| A MAA IS SCHEDULING AN APPOINTMENT FOR AN ESTABLISHED PTWHO HAD A KIDNEY TRANSPLANT AN D REPORTS AN INTERMITTENT FEVER. WHAT ACTION SHOULD THE MAA TAKE? | FORWARD THE CALL TO A TRIAGE NURSE |
| A MAA DISCOVERS AN ERROR FROM A PREVIOUS PT VISIT. WHAT ACTION SHOULD THE MAA TAKE? | MAKE A NEW ENTRY IN THE EMR WITH THE CORRECT INFORMATION |
| AFTER SCHEDULING AN APPOINTMENT, A NEW PT WHO HAS INSURANCE COVERAGE ASKS THE MAA WHAT THE COST OF THE OFFICE VISIT WILL BE. WHAT ACTION BY THE MAA IS APPROPRIATE? | PROVIDE AN ESTIMATE BASED ON ALLOWABLE AMOUNTS |
| A MAA IS COMPOSING A BUSINESS LETTER. WHAT SIGNATURE ILLUSTRATES THE CORRECT FORMATTING FOR THE PROVIDERS NAME? | MARY SMITH, M.D. |
| WHEN SCHEDULING AN INPATIENT ADMISSION, WHAT STEP SHOULD A MAA TAKE FIRST? | OBTAIN THE PROVIDERS ORDER |
| WHAT DESCRIBES AN URGENT REFERRAL? | IT TAKES 24 HOURS TO RECEIVE APPROVAL AND IS FOR A NON- LIFE THREATENING CONDITION |
| WHAT IS AN APPROPRIATE USE OF A MODIFIED - WAVE SCHEDULING FOR ONE PROVIDER WITH 20 MIN APPOINTMENTS? | SCHEDULE 2 PTS AT 9:00 AM AND ONE AT 9:20 AM |
| A MAA IN A SPECIALISTS OFFICE IS SCHEDULING AN APPOINTMENT FOR A PT WHO HAS HMO INSURANCE. WHAT SHOULD THE MAA OBTAIN PRIOR TO THE SPECIALIST SEEING THE PT? | REFERRAL |
| A MAA SCHEDULES ALL WELL-CHILD VISITS ON TUESDAY AND THURSDAY MORNINGS. THE MAA IS USING WHAT TYPE OF SCHEDULING? | CLUSSTERING |
| WHAT METHOD IS APPROPRIATE TO USE TO REMIND A PT OF AN APPOINTMENT THAT IS SCHEDULED IN 12 MONTHS? | PLACE THE PT'S NAME INA TICKLER FILE |
| A PT WHO HAS MEDICARE INSURANCE IS COVERED FOR BOTH INPATIENT AND OUTPATIENT SERVICES UNDER THE SAME PART OF MEDICARE. WHAT PART OF MEDICARE COVERS THE PT? | PART C |
| WHAT DESCRIBES A PROVIDER WHO HAS A CONTRACT WITH A THIRD PARTY PAYER? | PAR |
| A SPIROMETER MEASURES WHICH ORGAN? | LUNGS |
| A MAA IS SCHEDULING A PT WHO IS PREGNANT FOR A DIAGNOSTIC PROCEDURE THAT DOES NOT USE IONIZING RADIATION. WHAT PROCEDURE IS THE MAA SCHEDULING? | MAGNETIC RESONANCE IMAGING (MRI) |
| `WHAT IS A PRIORITY ACTION FOR A MAA TO TAKE WHEN MAKING A FINANCIAL POLICY CHANGE? | NOTIFY ALL PTS OF THE FEE SCHEDULE POLICY CHANGE |
| WHAT CLASS OF MAIL PROVIDES THE GREATEST SECURITY FOR ITEMS THAT MONETARY VALUE? | REGISTERED MAIL |
| WHEN A HAZARD IS PRESENT IN A FACILITY THAT IS NOT SPECIFICALLY ADDRESSED BY OSHA, WHAT APPLIES? | THE EMPLOYEES ARE COVERED BY THE GENERAL DUTY CLAUSE |
| WHAT IS THE BEST FINANCIAL APPROACH FOR A MAA TO TAKE TO MINIMIZE COLLECTION ACCOUNTS? | MAINTAIN CURRENT PT INFORMATION |
| FEE SCHEDULES ARE BASED ON WHAT? | RBRVS |
| A PT IS ALLERGIC TO EGGS ANF THEREFORE CANNOT RECEIVE INFLUENZA IMMUNIZATIONS. THE MAA SHOULD RECOGNIZE THE PT'S EGG ALLERGY AS WHAT? | CONTRAINDICATION |
| WHAT PT INFORMATION IS REQUIRED ON THE ENCOUNTER FORM? | ACCOUNT NUMBER |
| WHEN GREETING A PT AT THE RECEPTION DESK THE MAA OBSERVES THAT THE PT IS DIAPHORETIC AND IS COUGHING EXCESSIVELY. WHAT ACTION SHOULD THE MAA TAKE? | ESCORT THE PT TO AN EXAM ROOM TO WAIT FOR THE PROVIDER |
| WHAT IS THE MAIN PURPOSE OF A DAY SHEET? | TO ENSURE ACCURATE ACCOUNTING |
| AN EMANCIPATED MINOR IS SCHEDULED FOR AN AMNIOCENTESIS. WHAT FORM OF CONSENT IS REQUIRED FOR THIS PROCEDURE? | INFORMED |
| WHAT IS ENFORCED BY THE DEPARTMENT OF HEALTH AND HUMAN SERVICES AND SETS THE STANDARDS FOR LABORATORY PRACTICES? | CLIA |
| A MAA SHOULD VERIFY A PT'S CPT CODE FOR WHAT PROCESS? | OBTAINING PRIOR AUTHORIZATION |
| WHAT DOES THE MAA DO TO RECONCILE A BANK DEPOSIT AT THE END OF THE DAY? | MAKE SURE THE TOTAL VALUE OF THE CHECKS AND CASH EQUAL THE DEPOSIT SLIP AMOUNT |
| A PT CALLS TO INQUIRE ABOUT A RECENT BILL AND REQUESTS TO SPEAK TO THE PROVIDER. WHAT SHOULD THE MAA SAY THAT IS APPROPRIATE? | "PLEASE GIVE ME A MINUTE WHILE I RETEIVE YOUR ACCOUNT" |
| WHEN THE INSURANCE CARRIER SENDS PAYMENTS TO THE PROVIDER, WHAT IS INCLUDED WITH THE CHECK? | REMITTANCE ADVICE |
| A MAA IS ENTERING LABORATORY CHARGES FOR A PT WHOSE RESULTS INDICATE A HIGH CONCENTRATION OF FAT IN THE BLOOD. WHAT TERM SHOULD THE MAA USE TO DESCRIBE THIS CONDITION? | HYPERLIPIDEMIA |
| A MAA IS GIVING INSTRUCTIONS TO A PT WHO IS IN THE OFFICE TO HAVE HER HEARING AID CHECKED AND IS HAVING DIFFICULTY HEARING THE MAA. WHAT ACTION SHOULD THE MAA TAKE? | MOVE THE PT TO A QUIET LOCATION |
| A MAA RECEIVES A CALL FROM A FATHER REQUESTING TO SPEAK TO A CLINICAL STAFF ABOUT THE CORRECT DOSAGE OF MEDICATION FOR HIS INFANT. WHAT INFORMATION IS NECESSARY FOR THE MAA TO OBTAIN WHEN TAKING PHONE MESSAGE FROM THIS CALLER? | TIME OF CALL |
| A MAA IS SCHEDULING AN APPOINTMENT FOR A PT WHO HAS A HISTORY OF DECREASED RENAL FUNCTION. WHAT LABORATORY TEST DEMONSTRATES THIS CONDITION? | BUN |
| WHAT ACTION SHOULD THE MAA TAKE TO ENSURE PT RIGHTS? | PROVIDING PTS WITH THE OPTION TO SEE ANOTHER PROVIDER |
| A MAA IS CREATING A NEW FILE FOR A PT NAMED JANE JOHNSON - GEORGE. THE MAA SHOULD FILE THE NEW RECORD WITH WHAT ALPHABETICAL FILING SYSTEM RULE? | AS ONE, IGNORE THE HYPHEN |
| WHAT SUFFIX MEANS CUTTING INTO? | -OTOMY |
| A PROVIDER IS CALLED AWAY FROM THE OFFICE BECAUSE OF AN EMERGENCY. WHAT ACTION SHOULD THE MAA TAKE FIRST? | OFFER WAITING PTS OPTIONS FOR RESCHEDULING |
| A PROVIDER NOTES A LARGE HEMATOMA ON THE RIGHT FOREARM OF A PT DURING AN EXAMINATION. USING THE SOAP METHOD OF DOCUMENTATION, WHERE IN THE MEDICAL RECORD DOES THIS BELONG? | OBJECTIVE |
| WHAT CONDITION DESCRIBES A NARROWING OF THE SPINAL CANAL IN THE LUMBAR SPINE? | SPINAL STENOSIS |
| A MAA IS ASKED TO CREATE LABLES FOR THE PRACTICE'S PTS. WHAT WORD PROCESSING SOFTWARE FEATURE SHOULD THE MAA USE? | MAIL MERGE |
| WHAT SCHEDULES MORE THAN ONE PT AT THE SAME TIME WITH THE SAME PROVIDER WHILE STILL ALLOWING ADEQUATE TIME WITHIN THE HOUR TO SEE ALL SCHEDULED PATIENTS? | WAVE |
| A PT CALLS WITH A QUESTION ABOUT HER PRESCRIPTION DOSAGE AS IT RELATES TO HER CONDITION. WHAT ACTION SHOULD THE MAA TAKE? | TAKE A MESSAGE FOR THE PHYSICIAN |
| A PT IS SEEKING A SECOND OPINION FOR AN UPCOMING SURGICAL PROCEDURE AND HAS A REFERRAL FROM A PROVIDER.WHEN THE PT CALLS TO SCHEDULE AN APPOINTMENT, WHAT ACTION SHOULD THE MAA TAKE TO ASSIST IN THIS PROCESS? | VERIFY THAT THE PT'S INSURANCE IS ACCEPTED BY THE PROVIDER |
| WHAT ROOT WORD MEANS "SWALLOW"? | PHAG |
| A PT IS IDENTIFIED AS A SMOKER IN HER MEDICAL RECORDS AND REQUESTS A MEDICAL RECORD AMENDMENT DUE TO HER CESSATION OF SMOKING 15 YEARS EARLIER. WHAT SECTION OF THE PATIENTS BILL OF RIGHTS IS THE PT EXERCISING? | CONFIDENTIALITY OF HEALTH INFORMATION |
| A PROVIDER REQUESTS A PT TO HAVE A DIAGNOSTIC TEST AT A HOSPITAL, WHAT ACTION SHOULD THE MAA TAKE? | SCHEDULE THE TEST WITH THE HOSPITAL |
| A MAA SHOULD DO WHAT WHEN DOCUMENTING A PRESCRIPTION REFILL? | DATE AND INITIAL THE PRESCRIPTION REFILL IN THE PT'S MEDICAL RECORD |
Created by:
tarajean1974