Which of the following is not one of the reasons that control is needed in an organization?

to eliminate the need for teamwork

One characteristic of incremental budgeting is that it _____.

locks managers into stable spending arrangements

All of the following are reasons why performance falls significantly short of the standard except _____.

unawareness of performance drop

Which of the following may be done as corrective action in the control process?

evaluate performance and take action

Britta is trying to measure her salon's productivity during the first quarter. For this period, she should divide _______ by the costs of her staff, loans, materials and utility bills.

the total salon services and products sold

Which of the following is not characteristic of an external audit?

primarily used when management suspects embezzlement

Productivity equals _____.

goods and services produced, divided by labor, capital, energy, and materials

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MGT 301

Chapter 16 Quiz

Question	Answer
Current assets, fixed assets, and liabilities are all part of an organization's _____.	balance sheet
Which balanced scorecard perspective helps top management's judgment to be better linked to measures of employee actions at lower levels?	internal business perspective
Which of the following is not a purpose of a manager?	increase globalization
Which of the following is an example of an informational resource control?	a competition analysis
Techniques for improving quality include all of the following except _____.	market share
At UPS, delivery ______ vary according to whether a route is urban, suburban, or rural in nature.	standards
ROI is a(n) _____.	return ratio
Which of the following is not a financial control?	RATER
Which of the following is not one of the reasons that control is needed in an organization?	to eliminate the need for teamwork
One characteristic of incremental budgeting is that it _____.	locks managers into stable spending arrangements
All of the following are reasons why performance falls significantly short of the standard except _____.	unawareness of performance drop
Profits or losses incurred by an organization are represented in its _____.	income statement
Michele manages employees at Maui Tours and Lodging. She has noticed that one of her employees submits via the computer system ... , knowing that performance is evaluated on the number of suggestions only. This problem is typical of ______ control.	bureaucratic
Kim, a customer service manager, tracks monthly complaints and has been trying over the past six months to reduce complaints to less than 0.2% through additional training for her staff. She is engaged in _____.	controlling
Which of the following may be done as corrective action in the control process?	evaluate performance and take action
Britta is trying to measure her salon's productivity during the first quarter. For this period, she should divide _______ by the costs of her staff, loans, materials and utility bills.	the total salon services and products sold
Examining how the organization looks to shareholders is part of which of the balanced scorecard perspectives?	financial perspective
Which of the following is not characteristic of an external audit?	primarily used when management suspects embezzlement
Managers can increase overall productivity by increasing the efficiency of all the following except _____.	goals
Productivity equals _____.	goods and services produced, divided by labor, capital, energy, and materials

Created by: 1442588655793950

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