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MGT 301
Chapter 15
| Term | Definition |
|---|---|
| Communication | the transfer of information and understanding from one person to another 81% of a manager’s time in a typical workday is spent communicating |
| Sender | person wanting to share information-called a message |
| Receiver | person for whom the message is intended |
| Encoding | translating a message into understandable symbols or language |
| Decoding | interpreting and trying to make sense of the message |
| Medium | the pathway by which a message travels |
| Feedback | the receiver expresses his reaction to the sender’s message |
| Noise | any disturbance that interferes with the transmission of a message |
| Medium richness | indicates how well a particular medium conveys information and promotes learning |
| Rich medium | best for nonroutine situations and to avoid oversimplification |
| Lean medium | best for routine situations and to avoid overloading |
| Formal communication demands | follow the chain of command and are recognized as official vertical, horizontal, external |
| Informal communication channels | develop outside the formal structure and do not follow the chain of command |
| Grapevine | unofficial communication system of the informal organization 75% accurate |
| Management by wandering around | term used to describe a manager’s literally wandering around his organization and talking with people across all lines of authority |
| Physical barriers | sound, time, space, & so on |
| Semantic barriers | when words matter |
| Personal barriers | individual attributes that hinder communication |
| Jargon | terminology specific to a particular profession or group |
| Nonverbal communication | consists of messages sent outside of the written or spoken word Expressed through interpersonal space, eye contact, facial expressions, body movements & gestures, touch, setting and time |
| Multicommunicating | represents the use of technology to participate in several interactions at the same time |
| Videoconferencing | uses video and audio links along with computers to enable people in different locations to see, hear, and talk with each other |
| Telepresence technology | high-definition videoconference systems that simulate face-to-face meetings between users |
| Security | a system of safeguards for protecting information technology against disasters, system failures, and unauthorized access that result in damage or loss |
| Identity theft | thieves hijack your name and identity and use your good credit rating to get cash or buy things |
| Social media | Internet-based and mobile technologies used to generate interactive dialogue with members of a network |
| Crowdsourcing | the practice of obtaining needed services, ideas, or content by soliciting contributions from a large group of people and especially from the online community, such as Facebook and Twitter users |
| Appreciative style | listening to be amused |
| Emphatic style | tuning into the speaker’s emotions |
| Comprehensive style | focusing on the speaker’s logic |
| Discerning style | focusing on the main message |
| Evaluative style | challenging the speaker |
| Downward communication | flows from a higher level to a lower level of (or levels) top to bottom |
| Horizontal communication | flows within and between work units; its main purpose is coordination |
| Upward communication | flows from a lower level to a higher level(s) bottom to top |
| Gender flexing | speak in terms what the other gender speaks |
| 25% 4th 125-500 words | Average speaker communicates about as many words? |
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