Britta is trying to measure her salon's productivity during the first quarter. For this period, she should divide _______ by the costs of her staff, loans, materials and utility bills.

the total salon services and products sold

Which of the following is not one of the reasons that control is needed in an organization?

to eliminate the need for teamwork

Which of the following may be done as corrective action in the control process?

evaluate performance and take action

Which of the following is not characteristic of an external audit?

primarily used when management suspects embezzlement

Productivity equals _____.

goods and services produced, divided by labor, capital, energy, and materials

One characteristic of incremental budgeting is that it _____.

locks managers into stable spending arrangements

All of the following are reasons why performance falls significantly short of the standard except _____.

unawareness of performance drop

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Management

Connect answers Quiz 16

Question	Answer
Which of the following is an example of an informational resource control?	a competition analysis
Britta is trying to measure her salon's productivity during the first quarter. For this period, she should divide _______ by the costs of her staff, loans, materials and utility bills.	the total salon services and products sold
Managers can increase overall productivity by increasing the efficiency of all the following except _____.	goals
Michele manages employees at Maui Tours. She has noticed that one of her employees submits via the computer the same suggestions for improvement multiple times, knowing that performance is evaluated on the nr of suggestions. This problem is typical of:	bureaucratic control.
Which of the following is not a financial control?	RATER
Which balanced scorecard perspective helps top management's judgment to be better linked to measures of employee actions at lower levels?	internal business perspective
ROI is a(n) _____.	return ratio
Which of the following is not one of the reasons that control is needed in an organization?	to eliminate the need for teamwork
At UPS, delivery ______ vary according to whether a route is urban, suburban, or rural in nature	standards
Which of the following may be done as corrective action in the control process?	evaluate performance and take action
Which of the following is not characteristic of an external audit?	primarily used when management suspects embezzlement
Kim, a customer service manager, tracks monthly complaints and has been trying over the past six months to reduce complaints to less than 0.2% through additional training for her staff. She is engaged in _____.	controlling
Which of the following is not a purpose of a manager?	increase globalization
Productivity equals _____.	goods and services produced, divided by labor, capital, energy, and materials
Profits or losses incurred by an organization are represented in its _____.	income statement
Current assets, fixed assets, and liabilities are all part of an organization's _____.	balance sheet
One characteristic of incremental budgeting is that it _____.	locks managers into stable spending arrangements
Examining how the organization looks to shareholders is part of which of the balanced scorecard perspectives?	financial perspective
All of the following are reasons why performance falls significantly short of the standard except _____.	unawareness of performance drop
Techniques for improving quality include all of the following except _____.	market share

Created by: Josefine Hippi

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