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Communication Test2
Ms. Baxley Communication Test 2- Ch. 4, Ch. 5, Ch.6
| Question/ Term | Answer/ Definition |
|---|---|
| language | a collection of symbols, governed by rules and used to convey messages between individuals |
| dialect | a version of the same language that includes substantially different words and meanings |
| denotative meanings | formally recognized definitions for words, as in those found in a dictionary |
| connotative meanings | informal, implied interpretations for words and phrases that reflect the people, culture, emotions, and situations involved |
| syntactic rules | rules that govern the ways in which symbols can be arranged as opposed to the meanings of those symbols |
| semantic rules | rules that govern the meaning of language as opposed to its structure |
| slang | language used by a group of people whose members belong to a similar co culture or other group |
| jargon | specialized vocabulary used as a kind of shorthand by people with common backgrounds and experience |
| emotive language | language that conveys an attitude rather than simply offering an objective description |
| euphemisms | a mild or indirect term or expression used in place of a more direct but less pleasant one |
| what are the five ways language SHAPES values, attitudes, and beliefs? | 1- naming 2- credibility 3- status 4- worldview 5- sexism and racism |
| what are the four ways language REFLECTS values, attitudes, and beliefs? | 1- power 2- affiliation 3- attraction and interest 4- responsibility |
| what are the five languages of misunderstandings? | 1- equivocal language 2-relative words 3- overly abstract language 4- abstract language |
| hearing | the process wherein sound waves strike the eardrum and cause vibrations that are transmitted to the brain |
| listening | the process wherein the brain reconstructs electrochemical impulses generated by hearing into representations of the original sound and gives them meaning |
| relational listening | a listening style that is driven primarily by the concern to build emotional closeness with the speaker |
| analytical listening | listening in which the primary goal is to fully understand the message, prior to any evaluation |
| critical listening | listening in which the goal is to evaluate the quality or accuracy of the speakers remarks |
| advising response | helping response in which the receiver offers suggestions about how the speaker should deal with a problem |
| judging response | a reaction in which the receiver evaluates the senders message either favorably or unfavorably |
| analyzing statement | a helping style in which the listener offers an interpretation of a speakers message |
| comforting | a response style in which a listener reassures, supports, or distracts the person seeking help |
| prompting | using silence and brief statements of encouragement to draw out the speaker |
| reflecting | listening that helps the person speaking hear and think about the words just spoken |
| what are the five reasons to become a better listener? | 1- more likely than others to be hired and promoted 2- listening is a leadership skill 3- good listeners are not easily fooled 4- asking for and listening to advice makes you look good 5- makes you a better friend and romantic partner |
| what are the three MYTHS about listening? | 1- listening and hearing are the same thing 2- listening is a natural process 3- all listeners receive the same message |
| what are the five STAGES OF listening? | 1-hearing 2-attending 3-understanding 4-responding 5-remembering |
| what are the seven reasons for poor listening? | 1-message overload 2-rapid thought 3-psychological noise 4-physical noise 5-hearing problems 6-cultural differences 7-media influences |
| what are the seven FAULTY listening habits? | 1-pretend to listen-pseudolistening 2-tune in & out-selective " " 3-defend ourselves-defensive "" 4-avoid the issue-insulated listeners 5-miss the point-insensitive "" 6-being self centered 7-assume that talking is more impressive than listening |
| what are the four KINDS of listening? | 1-task oriented listening 2-relational listening 3-analytical listening 4-critical listening |
| what are the seven types of supportive responses? | 1-advising 2-judging 3-analyzing 4-questioning 5-prompting 6-reflecting |
| nonverbal communication | messages expressed by other than linguistic means |
| kinesics | the study of body movement, gesture, and posture |
| proxemics | the study of how people and animals use space |
| intimate distance | one of hall's four distance zones ranging from skin contact to 18 inches |
| personal distance | one of hall's four distance zones ranging from 18 inches to 4 feet |
| social distance | one of hall's four distance zones ranging from 4 to 12 feet |
| public distance | one of hall's four distance zones extending outward from 12 feet |
| what are the five CHARACTERISTICS of nonverbal communication? | 1-multiple dimensions(voice, posture, gestures, distance) 2-continuous(its impossible not to communicate nonverbally) 3-more ambiguous 4-has stronger impact when verbal and nonverbal cues are contradictory 5-often unintentional |
| what are the two MAIN INFLUENCES on nonverbal communication? | 1-culture 2-gender |
| what are the six FUNCTIONS of nonverbal communication? | 1-repeating 2-substituting 3-complementing 4-accenting 5-regulating 6-contradicting 7-deceiving |
| what are the seven TYPES of nonverbal communication? | 1-body movements 2-voice 3-appearance 4-touch 5-space 6-environment 7-time |
Created by:
BettyOlson667