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Project Management Ch. 12 Flashcards
| Question | Answer |
|---|---|
| _____ is often the root cause of failure to accomplish a project’s scope, schedule, budget, or customer satisfaction objectives. | Poor communication |
| _____ and timely information flow are essential and the lifeblood for successful project management. Effective and frequent personal communication is crucial to keep the | Effective communication |
| _____ communication provides a forum for discussion, clarification, understanding, and immediate feedback. | Verbal |
| _____ and _____ (inflection and emotion of the voice) are important elements that enrich oral communication. | Body language;tone |
| A high degree of_____ communication is especially important early in a project to foster team building, develop good working relationships, and establish mutual expectations. | face-to-face |
| _____ are ways to efficiently communicate with a group of people when it’s impractical to have a meeting or when the information needs to be disseminated in a timely manner. | Memos and letters |
| The heart of communication is not words, but _____. | understanding |
| Half of making communication effective is_____. | listening |
| The primary purpose of a _____ meeting is to inform, to identify problems, and to identify action items. | project status review |
| When an individual team member identifies a problem or potential problem, that person should promptly call a _____ meeting with other appropriate individuals, not wait for a future status review meeting. | problem-solving |
| Projects that include a design phase, such as an information system project, may require one or more technical _____ meetings to ensure that the customer agrees with or approves of the design. | design review |
| _____ are just as important as oral reports in communicating information about a project. | Written reports |
| A _____ is not an activity report, and usually covers a specified period, called the reporting period. | progress report |
| The project _____ report is usually a summary of the project. | final |
| Revisions to _____ can result from changes initiated by the customer or by the project team. | project documents |
| Throughout a project, various project documents will be revised to incorporate _____. | changes |
| A project _____ plan defines the generation and distribution of project documents among stakeholders throughout the project. | communication |
| The project communication plan needs to be_____ as stakeholders or their information needs change, or as new people or new documents are identified. | updated |
| The project manager needs to provide opportunities for regular _____ with each stakeholder, not just when an issue or concern is identified. | two-way communication |
| Project communication takes various forms: | 1. Face-to-face or via some medium 2. Verbal or written 3. Internal or external correspondence |
| The three most common types of project meetings are: | status review, problem-solving, and design review meetings. |
| It is important to control the_____ made to project documents because while some changes are trivial, others are major and can affect the project work scope, cost, and schedule. | changes |
Created by:
akomm11