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Project Management Ch. 10 and 11 Flashcards
| Question | Answer |
|---|---|
| It is the responsibility of the _____ to make sure the customer is satisfied that the work is completed in a high-quality manner, within budget, and on time. | project manager |
| The project manager has primary responsibility for providing _____ in planning, organizing, monitoring and controlling the work effort to accomplish the project objective. | leadership |
| The project manager clearly defines the _____ and reaches agreement with the customer on it. | project objective |
| The project manager spearheads development of a plan to achieve the _____. | project objective |
| The project manager must decide which tasks should be done in-house and which by _____. | subcontractors or consultants |
| The project manager also assigns responsibility and _____ to specific individuals or subcontractors for the various tasks. | delegates authority |
| Finally, and most important, the task of _____ includes creating an environment in which the individuals are highly motivated to work together as a project team. | organizing |
| To control the project, the project manager must track _____ and compare it with planned progress. | actual progress |
| If actual progress falls behind planned progress or unexpected events occur, the project manager takes_____. | immediate action |
| The _____ plays the leadership role in planning, organizing, monitoring, and controlling the project but does not try to do it alone. | project manager |
| _____ is getting things done through others; the project manager achieves results through the project team. | Leadership |
| Effective project management requires a _____ and _____ leadership style, in which the project manager provides guidance and coaching to the project team. | participative; consultative |
| _____ communication is crucial for keeping the project moving, identifying potential problems, soliciting suggestions to improve project performance, keeping abreast of customer satisfaction and stakeholder issues, and avoiding surprises. | Effective and frequent |
| A high level of communication is especially important _____ in the project to build a good working relationship with the project team and to establish clear expectations with the customer. | early |
| Good project managers spend more time _____than _____. | listening; talking |
| _____ by project managers needs to be timely, honest, and unambiguous. | Communication |
| _____ requires empowering the project team to achieve the project objective and empowering each team member to accomplish the expected results for his or her area of responsibility. | Delegation |
| Effective delegation requires effective _____ skills. | communication |
| The one thing that you can be sure will happen during a project is _____. | change |
| An important aspect of the project manager’s job is to _____ changes. | manage and control |
| Generally, the later in the project that changes are identified, the _____ their effect on accomplishing the project objective. | greater |
| Whenever a customer requests changes, the project manager should have the appropriate project team members estimate the effects on the project _____. | cost and schedule |
| One of the first things the project manager must do is put together a _____. | project team |
| B.W. Tuckman has defined four stages of team development: | forming, storming, norming, and performing |
| _____ is the initial stage of the team development process. It describes the transition from individual to team member. | Forming |
| The second stage of team development is known as_____, where members start to apply their skills to work on their assigned tasks, and work begins to progress slowly. | storming |
| After struggling through the storming stage, the project team moves into the _____ stage of development, where relationships have become settled. | norming |
| The fourth and final stage of team development and growth is the _____ stage, where the team is highly committed and eager to achieve the project objective. | performing |
| The project manager should schedule a _____, also referred to as a project orientation meeting, with the project team. | project kickoff meeting |
| A _____ is more than a group of individuals. It is a group of interdependent individuals working cooperatively to achieve the project objective. | project team |
| _____ is an ongoing process, and is the responsibility of both the project manager and the project team. | Team building |
| The better team members get to know one another, the more team building is _____. | enhanced |
| _____ is about acknowledging, understanding, and valuing differences and creating a work environment that recognizes, respects, and harnesses differences | Diversity |
| _____ behavior is necessary within a project organization, and in its business relationships with customers, suppliers, and subcontractors. | Ethical |
| _____ is a technique used in problem solving in which all members of a group contribute spontaneous ideas in a non-judgmental environment. | Brainstorming |
| People engaged in projects are usually very busy working on their assigned tasks. Therefore, good _____ is essential for a high-performance project team. | time management |
| Project teams should be kept as_____ as feasible throughout the project. | small |
Created by:
akomm11