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Control based on the norms, values, shared goals, and trust among group members is referred to as _____ control
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The control process used while plans are being carried out, including directing, monitoring, and fine-tuning activities as they are performed, is referred to as _____ control
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PoM #16
| Question | Answer |
|---|---|
| Control based on the norms, values, shared goals, and trust among group members is referred to as _____ control | clan |
| The control process used while plans are being carried out, including directing, monitoring, and fine-tuning activities as they are performed, is referred to as _____ control | concurrent Concurrent control takes place while plans are being carried out. It includes directing, monitoring, and fine-tuning activities as they occur. |
| Periodically assessing a company's own planning, organizing, leading, and controlling efforts is the essential function of ____. | internal audits Management audits may be external or internal. An internal audit is a periodic assessment of a company's own planning, organizing, leading, and controlling processes. |
| When legal experts advise companies to establish policies forbidding disclosure of proprietary information, they are exercising _____ control. | feedforward Feedforward control (sometimes called preliminary control) is future oriented; its aim is to prevent problems before they arise. Formal rules and procedures also prescribe people's actions before they occur. |
| _____ control systems are designed to measure progress toward set performance goals, and if necessary, to apply corrective measures to ensure that performance achieves managers' objectives. | Bureaucratic Bureaucratic (or formal) control systems are designed to measure progress toward set performance goals and, if necessary, to apply corrective measures to ensure that performance achieves managers' objectives. |
| The final step in the control process is: | taking corrective action |
| Which of the following types of control systems depends on pricing mechanisms and economic information to regulate activities within an organization? | Market control |
| A common disadvantage of _____ control is the long time lags that often occur between performance and review, slowing down managerial response. | feedback Timing is an important aspect of feedback control. Long time lags often occur between performance & feedback. |
| A control system that combines four sets of performance measures—financial, customer, business process, and learning and growth—is referred to as a(n) _____. | balanced scorecard Control systems generally should include both financial and nonfinancial performance targets and incorporate aspects of preliminary, concurrent, and feedback control. |
| Bureaucratic control deals with: | rules and regulations Bureaucratic control is the use of rules, regulations, and formal authority to guide performance. It includes such items as budgets, statistical reports, and performance appraisals to regulate behavior and results. |
| The principle of _____ states that only cases with significant deviation from the standard require corrective action, and that managers need not be concerned with performance that equals or closely approximates the expected results. | exception The managerial principle of exception states that control is enhanced by concentrating on the exceptions to, or significant deviations from, the expected result or standard. This principle is important in controlling. |
| _____ refers to focusing on short-term earnings and profits at the expense of longer-term strategic obligations. | Management myopia Management myopia focuses on short-term earnings/ profits at the expense of longer-term strategic obligations. Control systems using long-term performance targets can reduce management myopia & focus attention further into the future. |
| When an organization investigates several companies as potential new suppliers, it is conducting a(n) _____ audit. | external audit Any company can conduct external audits of competitors or other companies for its own strategic decision-making purposes. |
| This type of analysis (External Audit) | 1) investigates other organizations for possible m/a 2) determines the soundness of a company or 3) discovers the strengths & weaknesses of a competitor to maintain or better exploit the competitive advantage of the investigating organization. |
| _____ is designed to reduce defects in all organization processes—not just product defects but anything that may result in customer dissatisfaction. | Six sigma One of the most important quality control tools to emerge is six sigma. It is designed to reduce defects in all organization processes—not just product defects but anything that may result in customer dissatisfaction. |
| _____ has become an essential part of clan control because employees' jobs, the nature of management, and the employment relationship have all changed. | Empowerment |
| To increase the likelihood that employees will accept a control system, it should have performance standards that are: | useful and achievable. Employees are less likely to resist a control system and exhibit dysfunctional behaviors if they accept the system. They are more likely to accept systems that have useful performance standards but are not overly controlling. |
| Which of the following controls takes place before operations begin? | Feedforward control Feedforward control takes place before operations begin & includes policies, procedures, & rules designed to ensure that planned activities are carried out properly. Feedforward control is future oriented. |
| Which of the following is the first major step in the formal control process? | Setting Standards A typical control system has four major steps: setting performance standards, measuring performance, comparing performance against the standards and determining deviations, and taking action to correct problems and reinforce successes. |
| In order to gain employee acceptance of a control system, managers should: | set performance standards that employees view as possible to achieve. |
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ncst8girl