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Management
Correct answers Quiz 9-10
| Term | Definition |
|---|---|
| The type of appraisal that is most subject to validity problems due to evaluator bias is called ____________ evaluation. | trait |
| What is the final step in the strategic human resource management process? | perform appraisals of people |
| Dora is conducting a performance appraisal for Sue, one of her employees. The appraisal form asks her to rate Sue's performance on ex. "Submits reports on time with minimal errors" on a scale from 1 to 5. Dora's is using a ______ appraisal system. | behaviorally anchored rating scale (BARS) |
| Haley, an HR manager, had a meeting with the Vice President of Safety to determine if the new safety training program appears to be effective in preventing and reducing the number of accidents. Haley is performing which step of the training process? | evaluation |
| Typically the ________ in a union contract is tied to the U.S. Bureau of Labor Statistics' consumer price index (CPI). | cost-of-living adjustment (COLA) clause |
| Allie has a degenerative eye disease that is causing her to gradually lose her eyesight. When Allie asked her employer to purchase a low-vision computer for her use at work, she was instead let go. This violates provisions of the _________. | Americans with Disabilities Act (ADA) |
| Which of the following is a typical off-the-job training method? | computer-assisted instruction |
| In 2011, when automakers began to create new jobs, new union hires were offered about half the pay ($14 an hour) that autoworkers were getting before ($28). This is an example of ________. | two-tier wage contracts |
| Maria worked in a manufacturing facility. Throughout the building there were posters and calendars of a sexually explicit nature, and they made Maria very uncomfortable. This is __________. | a hostile work environment |
| A specialist at UPS who rides with couriers to learn about delivery time measurements and potential service problems is conducting a job ________. | analysis |
| Ricco, an HR manager, is designing a training class for those working on the new cross-functional teams within her company. This class is aimed at improving group decision making and interpersonal relations. What method of delivery should she choose? | role-playing, practice, and discussion |
| Which of the following is not an example of an incentive? | education reimbursements |
| Hasina attended a job interview. She didn't feel it went well, but was surprised when her friend told her the boss didn't like that she had worn her a headscarf. The boss told a coworker after the interview, "Our customers prefer working with Christians." | discrimination |
| Which of the following may be considered, legally, to be an employment test? | any procedure used in the employment selection decision process |
| When Jason became one of 3 final candidates for a managerial position, the director of the department scheduled a meeting with him. The two talked about the deadlines and heavy travel required of the position. Jason liked that the director conducted a: | realistic job preview |
| For years, a math professor experienced abusive behavior at a college where he taught. It began with a group of managers spreading rumors and false accusations that threatened his job. It was emotionally draining and took focus away from his job. | bullying |
| The point of the performance appraisal is to __________. | stimulate better job performance |
| During a(n) _________, Megan asked Jeff to tell her about a time when he was able to overcome some sort of adversity. | behavioral description interview |
| If a firm gives all international assignments to people without disabilities, assuming they will therefore not require special accommodations, which type of workplace discrimination has occurred? | disparate treatment |
| Which of the following is a good suggestion for managers when conducting interviews? | After the interview, write a short report with a quantitative score of the candidate's qualifications. |
| During Lewin's refreezing stage, managers should __________. | encourage and reinforce the desired change in the employees |
| Firms such as General Motors and McDonald's actively collect information about customer preferences and try to address them in their new products. This reflects __________. | shareholder, customer, and market changes |
| Social media (LinkedIn, Facebook), used by 98% of recruiters, make finding employees more efficient. This is an example of a(n) __________ advancement or force. | technological |
| Omar, an OD consultant, is working with members of a cross-functional team to build cohesiveness and practice skills to function better as a team. Omar is conducting the ______ stage of OD. | treatment or intervention |
| Which of the following is not a way to encourage innovation? | withholding raises and promotions when innovation attempts don't work out |
| After Mary's Gifts and Cards surveyed its customers, it discovered that its customers preferred the company's customer service. This information will be most helpful to introduce to her employees during which stage of Lewin's change model? | changing |
| Which of the following sequences best describes how a manager can foster innovation in an organization? | recognize problems, gain allies, overcome resistance, execute well |
| Four steps to making innovation happen within an organization include all of the following except ____. | punish failures |
| Which of the following is an effective way to deal with change and innovation? | have the courage to follow your ideas |
| So-called Millennials (those born after 1980) are vastly different from their parents in their views on everything from technology to politics to marriage to tattoos. This is an example of a ______ force for change. | demographic |
| A year after she assisted them in making changes to an incentive plan, Kara, an OD consultant, is visiting Thomas Engineering to decide if the changes were helpful. Kara will compare sales and turnover from the last years to current year. Kara is in the: | evaluation |
| The human resource manager at Helping Hands has just calculated that the employee absenteeism for 2015 is 15% higher than it was in 2014, and the turnover rate has increased 18% in the same period. She should consider all but which one of the following? | wait until 2016 and see what the rate is then |
| A technological innovation that improves the performance and speed of a computer's operating system would be considered a(n) ______ innovation. | product |
| Sparkling Clean, Inc. is considering implementing a system that will pay its cleaning workers based on the nr of completed residential jobs, coupled with satisfactory ratings on random inspections. This system is new to the organization, an example of | innovative |
| The increasing diversity of the American workforce is an example of a(n) ______ force for change. | demographic |
| An innovative change involves ______ complexity, cost, and uncertainty. | moderate |
| Personal Care Products recently introduced a new acai berry shampoo. Rinn, director of new product, has just reviewed the dismal results. As it appears that his team researched the product's acceptance by consumers. But to keep his team open to innovation | acknowledge the team for their effort |
| During December at Toys For Tiny Tots, employees know that they are generally required to work different schedules, weekends, and often with overtime to support the holiday shopping season. This is an example of a(n) ______ change. | adaptive |
| Which of the following is the factor that most reduces an organization's ability to learn from failure? | employees who blame others for failure |
| Which of the following is an example of a proactive change? | Ciara explores improvements in bonus structures with her staff and begins to implement them despite the fact that her employees are generally content. |
Created by:
Josefine Hippi