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Computer software is programmed to permanently store data on the hard drive, which can be duplicated and transferred to other data storing media such as:
A. DVDs
B. Jumpdrives
C. CDs
D. Flashdrives
E. All of the above
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Select the correct spelling:
A. indespensable
B. indispinsable
C. indispinseble
D. indispensable
E. indespinsable
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Chapter 11/12 Final

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QuestionAnswer
Computer software is programmed to permanently store data on the hard drive, which can be duplicated and transferred to other data storing media such as: A. DVDs B. Jumpdrives C. CDs D. Flashdrives E. All of the above E
Select the correct spelling: A. indespensable B. indispinsable C. indispinseble D. indispensable E. indespinsable D
What determines the letter style used in a physicians office? A. equipment used B. physicians preference C. Type of letter being sent D. office managers preference E. personal choice to staff member` C
When a colon or comma is used after the complimentary close, it is referred to as: A. full punctuation B. Open punctuation C. mixed punctuation D. internal punctuation E. closed punctuation C
To justify means: A. start all lines flush with left margin B. space words so that the ends of lines are flush at the right and left margins C. align text flush with right margin D. Center text E indent when starting a new paragraph B
The dateline is typically placed: A. one double space below the letterhead B. one space below the letterhead C. 2 spaces below the letterhead D. 3 spaces below the letterhead E. 4 spaces below the letterhead D
Select the correct statement regarding the salutation: A. there is no punctuation after the salutation in open punctuation B. there is a colon following the salutation in open punctuation C. "Ms" is never used in the salutation A
A thesaurus lists: A. Synonyms B. Antonyms C. Definitions D. Synonyms and Antonyms E. all of the above D
Ideas are informally exchanged among individuals and departments within an organization or business are written on: A. form letters B. Formal Letters C. Multipage letters D. Repetitive Letters E. Interoffice memos E
When moving sections of text in a letter using word processing software, the following text editing feature should be used: A. format feature B. directional keys C. cut and paste feature D. spell check E. search feature C
The job of a medical transcriptionist: A. is no longer needed with modern technology B. varies according to the use of EMRs, paper based systems, and type of data entry C. is only found in large medical practices and hospitals B
In the ZIP+4 code, the four digit add on numbers are important because it identifies: A. particular city block B. the floor of a building C. a department within a company D. a group of post office boxes E. All of the above E
Metered mail bust be deposited: A. at the nearest post office to the office address B. at any post office C. at the post office where the permit was issued D. Mondays only E. anywhere regular mail is accepted C
If mail to the physician marked "personal and confidential" is opened by mistake, how should it be handled? A. put it on physicians desk by itself B. reseal w/transparent tape C. reseal w/transparent tape and label it "opened by mistake" C
When the medical assistant reads correspondence and either underlines or highlights important words and phrases or makes explanatory notes in the margin, this is referred to as: A. proofreading B. editing C. annotating D. commenting E. paraphrasing C
Letters, cards, flat bills, statements, and small parcels are typically sent by: A. first class mail B. second class mail C. third class mail D. priority mail E. express mail D
Priority mail usually reaches its destination in: A. 1 day B. 2 days C. 1 to 3 days D. 1 to 5 days E. 24hrs C
Domestic registered mail can be insured for a value up to: A. $1,000 B. $10,000 C. $15,000 D. $25,000 E. $35,00 D
When the medical office sends an important letter notifying patients of the pending office relocation and want to ensure its arrival, which USPS special service would be used? A. Certified B. certificate of mailing C. registered D. express E. priority B
Select the correct statement regarding mail addressed to a post office box and to a street address: A. mail is delivered to address appearing directly below the name B. mail is delivered to the address that appears directly about the city-state-ZIPcode B
Select the correct statement regarding e-mail and the Health Insurance Portability and Accountability Act: A. only HIPAA security rules apply to email B. If email involves PHI privacy & security rules apply B
Select the correct statement regarding the fax machine: A. fax machines are typically used less frequently than email B. Fax machines are no longer needed since the development of email A
OCR Optical Character Recognition
Optical Character Recognition(OCR) is: automated mail equipment that reads code and sorts letter and mail
BCS Bar Code Sorter
Bar Code Sorter (BCS) helps sort mail
What should you do if there is no enclosure in the letter but the letter states that there is? Write no enclosure next to the enclosure notation
Postage depends on what? Weight, shape, and destination
What is mixed mail? Letters combined with a parcel
Give three reasons a letter should not be mailed? misspelled words, keyed error or a poorly corrected error, unbalanced margins, city name abbreviated, special lines omitted(date, signature)
Where should we place the letterhead on the paper? upper 2 inches of the paper
What is the name for a preset format? template
Which part of the letter contains the message to be conveyed? Body
What is print preview? View document, allows you to view document on screen as it will appear when printed
What is enclosure? A courtesy to the correspondent to affirm that separate material is enclosed in the letter
Define salutation and give an example? Greeting ex. Dear, Ms. Mrs. Sir Madam
Define title line and give an example? Business of professional title associated with the person who wrote the letter Ex. Chairman, Dental Department
Define complimentary close and give and example? At the end of a letter 1 to 3 complimentary words Ex. Sincerely, Cordially
When is an attention line used? When the correspondence is addressed to an organization or particular person
What are identification initials? Reference initials to distinguish the writer and the person who has keyed the letter Ex. tm:nc
What are two other names for a standardized letter? Formed and Repetitive
What are two types of standardized letters? Full block and modified block
What is an automated system used to read and create word documents? Microsoft Word Processing
Define Thesaurus Tool used to give you synonyms and antonyms of words
What is the difference between open and mixed punctuation? open punctuation has no punctuation marks used after salutation or complimentary close Mixed punctuation uses colon or comma after salutation or complimentary close
Define proofreading and explain the importance? Correcting errors. It prevents embarrassment of errors in information presented to patients and associated
What is the difference between proofreading and editing? proofreading is reading over what was done to check for mistakes editing is making those corrections revising and fixing
What is a transcriptionist? A person who can work dictation into written material
Why is it important to learn how to correctly type? How can it be used in a medical office? It saves time if you know the proper way you can type faster. Its used for EMR data entry
Most common letter style? Full block has all lines aligned to the left margin
Margins top and bottom-1inch right and left 1 or 1.25 inches
Dateline 3 spaces below letterhead or 13 spaces from top of letter
Inside address 4-8 spaces below date line
Attention line Double space below inside address
Salutation Double space below attention line or address line
Reference or subject line Double space below salutation
Body Double space below salutation or subject
Complimentary close Double space below the body
Signature line 3-5 spaces below closure
Copy notation names of people receiving copies in alphabetical order
Postscript (P.S.) afterthought double space below the last keyed line
Identification initials double space below signature line
Enclosure or attached notation single or double space below the identification initials
Copy notation bottom of letter single or double space below enclosure notation
Multipage letter when more then one page is needed for a written correspondence, a simplified heading is placed at the top of each continuation sheet, using a horizontal or vertical format
Modified block format has the date and closing lines beginning at the center of the page
Simplified letter style eliminates both the salutation and complimentary close and includes subject line typed in all capital letters placed a triple line space after the inside address
A memo consists of: Date, To, From, RE:, Subject
What reflects professionalism? Attitude, Appearance, and Communication
Created by: Natnat930
 

 



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