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Chapter 6 & 7

QuestionAnswer
AgNO3 Silver nitrate
What are 3 voice components to consider when practicing telephone technique and cultivating a cheerful and calm voice? Tone, clarity, and inflection
All incoming calls should be answered before the 3rd ring
Name and define two types of critical situations requiring medical care? 1.urgent care- needing attention within 24 hours 2. Emergency care- severe illness, bleeding, immediate attention
Name 5 things that should be included when recording information on a telephone message slip Date and time, name of physicians, reason for call, return call number, patient name and dob
What time intervals are assigned for initial visit and follow up visits ? 45-60/ 10-20 (15)
What is the benefit of a medical assisting calling to confirm appointments? To eliminate missed appointments
Why is it important to keep accurate and permanent information Legal purposes
Created by: Jillianrae97
 

 



Voices

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