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Chapter 3-6
QA
| Question | Answer |
|---|---|
| Continnuous Monitoring | The regular and frequent assessment of healthcare processes and their outcomes and related costs. |
| Leadership | The senior governing, administrativema nd management groups of a helathcare organization that are responsible for setting the mission and overall strategic direstion of the organization. |
| Opportunity for Improvment | A healthcare structured, product, service, process, or outcome that does not meet its customers' expectations and , therefore, could be impproved. |
| Performance Improvment Team | Members of the healthcare organization who have formed a functional or cross-functional group to examine a performance issue and make recommendations with respect to its improvement. |
| Process redesign | The steps in which focused data is collected an analyzed, the process in changed to incorporate the knowledge gained form the data collected, the new process is implemented, and the staff is educated about the new process. |
| QI toolbox techniques | Tools that facilitate the collections, display, and analysis of data and information and that help team members stay focused, including cause-and-effect diagrams, graphic presentations, and other. |
| Affinity diagrams | A graphic tool used to organize and prioritize ideas after a brainstorming session. |
| Benchmarking | Comparing information with other like compaines. |
| Brainstorming | An idea-generated technique in which a team leader aolicits creative input from team members. |
| Nominal Group technique | A QI technique that allows groups to narrow the focus of discussion or to make decisions without becoming involved in extended, circular discussions. |
| Outcome Measures | A measure that indicates the results of the performance. |
| Outcomes | The final results of care, treatment, and services in terms of the patient's execptations, needs, and qualityof life, which may be positive and appropriate or negative and diminishing. |
| Performance measurment | THe indicator of a healthcare organization's performance in relation to a specified process or outcomes. |
| Performance measure | A quantitative tool that provides an indication of an organization's performance in relation to a specified process or outcome. |
| Processes | The ibterrelated activites in helathcare organizations that promote effective and safe patient outcomes across services and disciplines within an integrated enviroment. |
| Sentinel events | An unexpected occurrence involving death or serious physical or psychological injury, or the risk threof. |
| Systems | The foundations of caregiving, which include building, equipment, professional staff, and appropriate policies. |
| Action plan | A set of initiatives that are to be undertaken to achieve a performance improvement goal. |
| Agenda | A list of task to be accomplished during a meeting. |
| Blitz team | A type of PI team that constructs relatively simple and "quick" "fixes" to improve work process without going through the complete PI cycle. |
| Cross-functional | A term used to describe an entity or activity that involves more than one healthcare department, service area, or discipline. |
| Fuctional | A term used to describe an entity or activity that involves a single healthcare therapeutic merits, saftey, and cost. |
| Ground rules | An agreement concerning attendance, time management, participation, comminication, decision making, documents, room arrangements and cleanup, and so forth that has been developed by PI team members at the initation of the team's work. |
| Mission Statement | A written statement that sets forth the core purpose of an organization/or PI team. The mission statement is simply an expression of what already exists. The generation of a mission statement usually precedes the formation of the organization's overall |
| Performance Improvement council | The leadership group that oversees performance improvement activities in some healthcare organizations. |
| Team Charter | A document that explains the issues the team was initiated to address; describes the team's goal, or vision, and list the initial members of the team ans their respective departments. |
| Team Facilitator | A PI team role primarily responsible for ensuring that an effective performance improvements process occurs by serving as advisor and counsultant to the PI team. |
| Team Leader | A PI team role responsibel for championing the effectiveness of PI activites in meeting customers' needs and for the content of a team's work. |
| Team Member | A PI team role responsible for participating in team decision making and plan development; identifying opportunities for improvement; gathering, prioritizing, and analyzing data; and sharing knowledge, information, and data that pertain to the process und |
| Team recorder | A PI team role responsible for maintaining the records of a team's work during meetings, including any documentation required bt the organization. |
| Timekeeper | A PI team role responsible for notifying the team during meetings of time remaining o each agenda item in an effort to keep the team moving forward on its PI project. |
| Values statement | Describes the values and standards governing the operation of the organization and its relationship with customers, suppliers, employees, the local community, and other stakeholders. |
| Vision statement | Describes what the organization or PI team initiative will look like in the future, or it describes some milestone the organization or PI team will reach in the future. |
| Absolute frequency | The number of times that a score or value occurs in a data set. |
| Bar graph | A graphic data display tool used to show discrete categories of information. |
| Check Sheet | A data collection tool used to identfy patterns in sample observaion. |
| Continuous Data | Data that may have an infinite number of possible values in measurements that can be expressed in decimal values. |
| Control Chart | A data display tool used to show variation in key process over time. |
| Discrete or count data | Numerical values that repersent whole numbers, for example, the number of children in a family or the number of unbillable patient accounts, discrete data can be displayed in bar graphs. |
| Histogram | A type of bar graph used to display data proportionally. |
| Likert scale | A measure that records level of agreement or disagreemant along a progression of categories. |
| Line chart | A tyoe of data display tool used to plot information on the progress of a process over time. |
| Mean (M) | The average value in a range of values that is calculated by summing the values and dividing the totak by the number of values in the range. |
| Median | A measure of central tendency that shows he midpoint of a frequency distribution when the observations have been arranged in order from lowest to highest. |
| Nominal data | Values assugned to name-specific categories, also called categorical data. |
| Ordinal data | Values assigned to rank the comparative characteristics of something according to a given set of criteria; also called ranked data. |
| Pareto Chart | A type of bar graph used to determine priorties in problem solving. |
| Pie chart | A data diplaytool used to the relationship of individual parts to the whole. |
| Relative frequency | The percentage of times that a characteristic appears in a data set. |
| Standard Deviation (SD) | A statistic used to show how the values in a range are disturbuted around the mean. |
| Storyboard | A graphic display tool used to communicate the details of PI activites. |
| Customers | Those individual who receive a product or service from an organizational process. |
| Direct observation | A means of gathering data about a process in which participants in the process and observed. |
| Expectations | The characteristics that customers want to be evident in a helathcare product, service, or outcome. |
| Interviews | A discussion of the qualifications and experiences of a job applicant with respect to the employment process. |
| Survey tools | Research instruments that are used to gather data and information from respondents in a uniform manner through the administration of a predefined and structured set of questions and possible responses. |
Created by:
keverhart