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My Airline Concepts
Final Exam
| Question | Answer |
|---|---|
| NYC | New York City |
| CA | Air Travelers Security Charge (Domestic: 7.12 ow/14.24 return & Transborder: 12.10 ow) |
| RC | Harmonized Sales Tax HST (13% NB, NL, ON; 14% PEI; 15% NS) |
| XQ | Quebec Service Tax (9.975) |
| XG | Goods & Services Tax GST (5% except ON, NS, NB, NL, PEI & Hawaii) |
| SQ | Airport Improvement Fee |
| XA | Animal & Plant Health ($5 USD) |
| XF | Passenger Facility Charge |
| XY | Immigration User Fee ($7.00 USD) |
| ZP | Flight Segment Tax ($4.00 US) |
| XT | Combined Fees (Fuel Surcharges, Insurance Surcharge, NAV Canada- within Canada: $9-$20 each direction & trans-border: $7.50 each direction) |
| Q | Specified Charges (Fuel Surcharge, Insurance Surcharge, NAV Canada) |
| AY | Civil Aviation Security (US) |
| US | Transportation Tax (Domestic Travel within the USA: 7.5% % & $17.50 USD per direction for both arriving and departing passengers) |
| YC | Custom User Fee ($5.50 USD) |
| Canadian Taxation Zone | Canada, Continental USA & Alaska, the island of St. Pierre & Miquelon |
| Domestic Travel | Travel within one country |
| Transborder Travel | Travel between Canada & Continental US including Alaska |
| International Travel | Travel between 2 or more countries (not Canada/USA) |
| Continental USA | Lower 48 States & District of Columbia (not Hawaii/Alaska) |
| United States | 50 States + District of Columbia (Includes Hawaii & Alaska) |
| NR | Non-Refundable |
| RT | Round Trip |
| OW | One Way |
| AP | Advance Purchase |
| W | Weekend |
| X | Weekday/Midweek |
| N or Nite | Night Fare |
| H | High Season |
| L | Low Season |
| O | Shoulder Season |
| CD | Senior Citizen Discount (Over 60) |
| CH | Child Discount (2-11 yrs old inclusive) |
| 1st letter of each fare basis code | Booking Code or Class of Service |
| Actual time a flight is in the air, between a flight's take off & touchdown (gate to gate) | Elapsed Flying Time |
| Time Zones | |
| Forms of Payment (Decode & Encode Form) | Cash-CASH; Cheques-CHEQUE; Credit Card: Visa-VI CA-MasterCard AX-American Express |
| 2 types of identification are necessary when the method of payment is cheque | Personal Identification & Credit Identification |
| 5 items to verify & approval to obtain when client pays by credit card | Verify the identity of the cardholder (ID); Validate card (GDS); Obtain the credit card approval number (GDS); Check expiration date of card (GDS); Get a signature on each charge |
| Type of fare will you will add fares together or construct | Constructed Fares |
| Fares without restrictions or established for unrestricted travel; full adult fare | Normal Fares |
| Reduced fares that carry restrictions and conditions | Discount/Promotional Fares |
| Published as round -trip fares and cannot be broken in half to use as the fare for a one-way trip; can be broken in half to use in constructing the fare for a round-trip, circle trip, or open-jaws | Excursion Fares |
| Y | Economy Class (Full Fare) |
| F | First Class |
| J | Business Class |
| Credit Card Charge Form | |
| The minimum amount of time required at an airport to change from one plane to another | Minimum Connecting Time MCT |
| X | Connection |
| The 2 letter alpha code assigned to each airline | Airline Code |
| The 3 letter alpha code assigned to each airport | Airport Code |
| Check-in Times Domestic? Transborder? International? Charter Airlines: Canadian & Transborder; International or TransAtlantic? | 1 hour-1.5 hours or 60-90 minutes; 1.5 hours-2 hours; 2 hours-3 hours; 3 hours prior to departure; 5 hours prior to departure; |
| Identify LL3NITE | L - Booking Class L - Low Season 3 - Advance Purchase NITE - Night Fare |
| Full adult unrestricted fare | Normal Fares |
| The unflown segment must be shorter than or equal to the shorter of the flown segments | Valid Open-Jaw |
| Refers to the seating and service | Classes of Service |
| The published fares from 1 airport to another using 1 airline, 1 class of service, but using 2 or more flights and connecting at an intermediate point | Through Fares |
| It refers to the seating & service and includes first, business & economy. | Classes of Service |
| List the airlines by code that offer transborder service out of YEG | AS, AA, DL, WS |
| Out of YEG, which cities does UA airlines fly to in the USA? | IAH, ORD, DEN, SFO, LAX |
| Out of YYC, which airline fly to LAX? To ORD?? | AC & WS; UA |
| Remarks | Please check in at least 60 minutes prior to departure. Reconfirm flight times directly with airline. |
| Documentation Information | Valid Government Issued Photo Identification; Valid Canadian Passport is required for this journey |
| Baggage Information | First Checked Bag- Free (max: 50 lbs) |
| Restrictions | Non-refundable Change Fee of _________ |
| TFC | Taxes, Fees & Charges |
| Types of Tariff Displays | |
| The segment of a flight between 2 consecutive points (What the aircraft does) | Leg |
| Each flight of a passenger's itinerary (What the traveler does) | Segment |
| A deliberate interruption in a passenger's flight itinerary. | Stopover |
| Arrival Not Known | ARNK |
| A term used to indicate travel between 2 ticketed points for which no reservation is made (surface journey) | ARNK |
| The minimum amount of time required at an airport to change from one plane to another. | Minimum Connecting Time |
| Transferring from 1 flight to another at an intermediate point between origin & destination | Connection |
| A flight from origin to destination with 1 or more intermediate stops at which the passenger does not have to change planes | Direct Flight |
| A flight from origin to destination with no intermediate stops | Non-Stop Fllight |
| 4 Types of Journeys/Trips | One-Way Trip, Round Trip, Circle Trip, Open Jaw |
| A trip from origin to destination only | One-way Trip (OW) |
| A trip from origin to destination and return to origin | Round Trip (RT) |
| A trip from origin to destination and return to origin with 1 or more intermediate stops | Circle Trip (CT) |
| A trip interrupted by surface travel, or a trip that has a return destination other than the originating city | Open Jaw (OJ) |
| 0000 is used for | Flight Departures |
| 2400 is used for | Flight Arrivals |
| GMT | Greenwich Mean Time |
| UTC | Universal Time Coordinate |
| A | Alpha |
| B | Bravo |
| C | Charlie |
| D | Delta |
| E | Echo |
| F | Foxtrot |
| G | Golf |
| H | Hotel |
| I | India |
| J | Juliet |
| K | Kilo |
| L | Lima |
| M | Mike |
| N | November |
| O | Oscar |
| P | Papa |
| Q | Quebec |
| R | Romeo |
| S | Sierra |
| T | Tango |
| U | Uniform |
| V | Victor |
| W | Whiskey |
| X | X-ray |
| Y | Yankee |
| Z | Zulu |
| 2 types of baggage allowances | Piece Concept & Weight Concept |
| 8 Canadian airports that offers US pre-clearance program | Vancouver (YVR), Calgary (YYC), Edmonton (YEG), Winnipeg (YWG), Toronto (YYZ), Ottawa (YOW), Montreal (YUL), Halifax (YHZ) |
| An airline incentive program to reward customers for their continued loyalty | Frequent Flyer Program (FQTV) |
| AA | American Airlines |
| AC | Air Canada |
| AF | Air France |
| AS | Alaska |
| BA | British Airways |
| CX | Cathay Pacific |
| DL | Delta |
| F9 | Frontier Airlines |
| KL | KLM Royal Dutch Airlines |
| LH | Lufthansa |
| QF | Quantas |
| FI | Iceland Air |
| NW | Northwest Airlines |
| MH | Malaysia Airlines |
| NZ | Air New Zealand |
| SQ | Singapore Airlines |
| TS | Air Transat |
| UA | United Airlines |
| US | US Airways |
| WG | Sunwing |
| WS | WestJet |
| 8P | Pacific Coastal |
| 9M | Central Mountain |
| LGA | La Guardia |
| JFK | Kennedy Airport, NY |
| EWR | Newark Liberty Airport, NJ |
| YTO | Toronto City Code |
| YYZ | Toronto |
| YTZ | City Centre Airport, Toronto |
| YHM | Hamilton |
| 014 | Air Canada |
| 006 | Delta |
| YOW | Ottawa |
| YVR | Vancouver |
| YUL | Montreal |
| YKA | Kamloops, BC |
| YLW | Kelowna, BC |
| YQQ | Comox, BC |
| YXS | Prince George, BC |
| US | US Airways |
| WG | Sunwing |
| WS | WestJet |
| 8P | Pacific Coastal |
| 9M | Central Mountain |
| O | Stopover |
| AFT RES | After Reservation |
| BEF RES | Before Reservation |
| CHG | Changes |
| CXL | Cancellation |
| FLT | Flight |
| FM | From |
| FTKT | First Ticket |
| FTVL | First Travel |
| LTKT | Last Ticket |
| LTVL | Last Travel |
| NONREF | Non Refundable |
| RES REQ | Reservations Required |
| SPCL | Special |
| TKT | Ticket |
| TRVL | Travel |
| YYJ | Victoria, BC |
| YYC | Calgary, AB |
| YMM | Ft. McMurray, AB |
| YEG | Edmonton International, AB |
| YQL | Lethbridge, AB |
| YQU | Grande Prairie, AB |
| YPE | Peace River, AB |
| YLL | Lloydminster, AB |
| YQF | Red Deer, AB |
| YQR | Regina, SK |
| YXE | Saskatoon, SK |
| YWG | Winnipeg, MB |
| YXU | London, ON |
| YXX | Abbotsford, BC |
| YAM | Sault Ste. Marie, ON |
| YQT | Thunder Bay, ON |
| YMQ | Montreal City Code |
| YQB | Quebec City, QB |
| YHZ | Halifax, NS |
| YFC | Fredericton, NB |
| YQM | Moncton, NB |
| YSJ | Saint John, NB |
| YQX | Gander, NL |
| YYT | St. John's, NL |
| YYG | Charlottetown, PE |
| YFB | Iqaluit, NU |
| YZF | Yellowknife, NT |
| YXY | Whitehorse, YT |
| ABQ | Albuquerque, NM |
| ANC | Anchorage, AK |
| ATL | Atlanta, GA |
| BNA | Nashville, TN |
| BOS | Boston, MA |
| CLE | Cleveland, OH |
| CLT | Charlotte, NC |
| CMH | Columbus, OH |
| CVG | Cincinnati, OH |
| DEN | Denver, Colorado |
| FLL | Ft. Lauderdale, FL |
| HNL | Honolulu, HI |
| IND | Indianapolis, IN |
| KOA | Kona, HI |
| LAS | Las Vegas, NV |
| MCO | Orlando International, FL |
| LAX | Los Angeles, CA |
| MKE | Milwaukee, WI |
| MSP | Minneapolis, MN |
| MSY | New Orleans, LA |
| OGG | Kahului, HI |
| ORL | Orlando City Code |
| PDX | Portland, OR |
| PHX | Phoenix, AZ |
| PSP | Palm Springs, CA |
| RNO | Reno, NV |
| SAC | Sacramento City Code |
| SMF | Sacramento International, CA |
| SAN | San Diego, CA |
| SDF | Louisville, KY |
| SEA | Seattle, WA |
| SJC | San Jose, CA |
| STL | St. Louis, MO |
| SFO | San Francisco, CA |
| CHI | Chicago City Code |
| ORD | O'hare International, CH |
| MDW | Midway Airport, CH |
| DFW | Dallas/Fort Worth International |
| DAL | Love Field |
| DTT | Detroit City Code |
| DTW | Wayne County Airport |
| YQG | Windsor (Ontario, Canada) |
| IAH | George Bush International, |
| HOU | Hobby Airport |
| WAS | Washington, DC City Code |
| BWI | Baltimore Washington International |
| DCA | Ronal Reagan National Airport |
| IAD | Dulles International |
| Which airline offers service from YEG to SEA? | (AS) Alaska |
| OAK | Oakland International Airport, CA |
| TPA | Tampa International Airport, FL |
| PIE | ST. Petes/Clearwater International |
| 027 | Alaska/Horizon (AS) |
| 001 | American Airlines (AA) |
| 006 | Delta Airlines (DL) |
| 838 | WestJet (WS) |
| How many official zones in the world? | 38 |
| ...flights traveling east to west take longer as they are flying against the ____________________ which flows from west to east | Jet Stream |
| The 2 letter alpha (can be alphanumeric) code assigned to each airline | Airline Code |
| The 3 letter alpha code assigned to each airport | Airport Code |
| An aircraft reserved exclusively for use by a wholesaler who sells individual space to the public | Charter Carrier/Flight |
| The 3 letter alpha code assigned to each city | City Code |
| The industry practice in which an airline put its code on a flight operated by another carrier | Code-Sharing |
| The airline practice of establishing bases at certain cities and feeding flights into the base from secondary cities | Hub & Spoke |
| A flight that operates regularly at set, advertised times over fixed routes | Scheduled Carrier/Flight |
| The distance between rows of airplane seats | Seat Pitch |
| The actual compartment of the aircraft in which a reserved seat is located | Class of Service |
| The class of service that costs the most and provides the most luxurious way to travel; the front of an airline section | First Class (F) |
| The airline class of service between first and economy class | Business Class (J) |
| An airline's class of service in which passengers pay the lowest fare and receive the fewest amenities and least service; (coach class in the USA) | Economy Class (Y) |
| BSP | Billing & Settlement Plan |
| FAA | Federal Aviation Administration |
| FOP | Form of Payment |
| GDS | Global Distribution System (Reservation System) |
| IATA | International Air Transport Association |
| PNR | Passenger Name Record |
| + | See Rules |
| SOJ | Single Open Jaw |
| DOJ | Double Open Jaw |
| STP | Stop |
| D | Days |
| H | Hour |
| M | Month |
| IN | Inbound |
| OUT | Outbound |
| PD | Passenger Description |
| PIC | Passenger Identification |
| AFT DEP | After Departure |
| BEF DEP | Before Departure |
| Equipment codes that begin with 3 - Ex. 330 | Airbus |
| Equipment codes that begin with the number 7 - Ex. 767 | Boeing |
| Equipment codes that begin with E - Ex. E75 | Embraer |
| Equipment codes that begin with the letters CR - Ex. CRJ | Canadian Regional Jet |
| Equipment codes that begin with the letters DH - Ex. DH7 | De Havilland (a Boeing Company) |
| (AS) Alaska's FQTV & Club Lounge | Mileage Plan; Board Room |
| (AA) American's FQTV & Club Lounge | AAdvantage & Admiral's Club |
| (DL) Delta's FQTV & Club Lounge | Sky miles & Sky Club |
| (UA) United's FQTV & Club Lounge | Mileage Plus & United Club |
| (US) US Airways' FQTV & Club Lounge | Dividend Miles & US Airways Club |
| (WS) Westjet's FQTV | Westjet Dollars |
| (AC) Air Canada's FQTV & Club Lounge | Aeroplan & Maple Leaf |
| (AC) Air Canada's Hubs | YUL-Montreal; YYZ-Toronto; YYC-Calgary; YVR-Vancouver |
| (AS) Alaska's Hubs | ANC-Anchorage; SEA-Seattle; PDX-Portland; LAX-Los Angeles |
| (AA) American Airlines' Hubs | ORD-Chicago; STL-St. Louis; DFW-Dallas/Ft. Worth; MIA-Miami |
| (WS) Westjet's Hubs | YYZ-Toronto; YYC-Calgary |
| (DL) Delta's Hubs | ATL-Atlanta; CVG-Cincinnati; SLC-Salt Lake City; JFK-New York; DTW-Detroit; MEM-Memphis; MSP-Minneapolis/St. Paul |
| (UA) United's Hubs | ORD-Chicago; DEN-Denver; IAD-Washington; LAX-Los Angeles; SFO-San Francisco; IAH-Houston; EWR-Newark; CLE-Cleveland |
| A simplified ticketing method that substitutes paper ticket coupons with an electronic message | E-ticket |
| Delta has over _________(2013) daily jet departures each day | 600 |
| Banks up to _______ arriving and departing flights are operated ________ times a day ________ % of Delta's traffic travels through Atlanta each year | 60; 11; 71% |
| For a route to be profitable, load factor must be ________ % | 70 |
| From YEG, our largest Trans-border market is _________________ | U.S. Pacific Coast |
| A type of fare where you will add fares together in accordance to fare rules | Constructed Fare |
| MDW | CHI-Midway |
| 5 Steps in Document Information Consultation Order | Check Tariff Display; Check Rules; Check Availability of Departure; Check Availability of Return; Complete PNR |
| EFT: YEG 0810 YYZ 1350 | 3 hours & 40 minutes |
| EFT: AC 543 YYZ 1845 SAN 2054 | 5 hours & 9 minutes |
| EFT: US 685 PHX 1252 EWR 1927 | 4 hours & 35 minutes |
| If it is 1630 in Vancouver, what time is it in Seattle? | 1630 |
| If it is 1300 in Medicine Hat, what time is it in Winnipeg? | 1400 |
| If it is 1100 in Edmonton, what time is it in New York? | 1300 |
| Name the airports that are considered "New York Area" airports | JFK-Kennedy Airport, EWR-Newark, NJ; LGA-La Guardia |
| Alternative airports for Los Angeles (LAX) | LGB-Long Beach Airport; ONT-Ontario International Airport; BUR-Burbank; SNA-Orange County |
| Alternative airport for Vancouver | YXX-Abbotsford |
| Alternative airport for Toronto | YTZ-City Centre Airport (Island Airport); YHM-Hamilton; |
| Alternative airport for Washington, DC | DCA-Ronald Reagan National; IAD-Dulles International Airport |
| True or False: For domestic flights, low economy class tickets checked bags are free | False |
| These seats do not recline | Front of the emergency exit row |
| How many time zones are there in Canada? | 6 |
| How many time zones are there in the USA? | 6 |
| IATA airline code for Singapore Airlines | SQ |
| Non-stop Las Vegas service from Edmonton is operated by which airline | (WS) Westjet |
| For a route to be profitable, this percentage of "load factor" is needed | 70% |
| What is the name/acronym for a passenger file in a GDS | Passenger Name Record (PNR) |
| Service to Minneapolis Airport from Edmonton is operated by this airline | (DL) Delta |
| 4 Categories of airlines | Major Airlines; Secondary Airlines; Regional Carrier; Low Cost/Fare Carrier |
| Which airlines that fly out of Edmonton belong to Star Alliance? | (AC) Air Canada; (UA) United Airlines |
| Private area of an airport operated by 1 airline or a group of airlines | Club Lounge |
| (YEG) Edmonton International Airport's rewards program | FLYEIA |
| How many Canadian airports offer US pre-clearance? | 8 |
| Standard recommended domestic check-in time | 1 - 1.5 hours /60-90 minutes |
| Standard recommended transborder check-in time | 1.5-2 hours/90-120 minutes |
| Standard recommended international check-in time | 2-3 hours/120-180 minutes |
| This term is used to indicate travel between 2 ticketed points for which no reservation is made | (ARNK) Arrival Not Known |
| There is no under seat storage for these types of seats | Bulkhead Seats |
| A deliberate interruption in a pax flight itinerary | Stopover |
| The name of the hotel in YEG | Marriott Renaissance |
| How many non-stop flights are offered from Edmonton (approximately)? | 60 |
| What is the name of the TV show about YEG? | Airport Below Zero |
| Transferring from 1 flight to another at an intermediate point between origin and destination | Connecting Flight |
| A flight from origin to destination with 1 or more intermediate stops at which the pax does not have to change planes | Direct Flight |
| A flight from origin to destination with no stops | Non-stop Flight |
| Label: 01DEC(1) YEG/YYZ(2) 1 AC 106(3) J9 C9 Y9 M9 U9 A9(4) YEGYYCYYZ(5) 0025(6) 0611(7) 767(8) 0(9) | 1. 2. City Pair 3. Flight Number 4. Cabin Class/Class of Service 5. Connecting Cities 6. Departure Time of Flight 7. Arrival Time of Flight 8. Type of Aircraft 9. Number of Stops |
| The alpha characters used to denote a specific fare type when making a reservation (i.e. Q,B,M, etc.) | Booking Code |
| Every fare is identified by an alphanumeric code called the | Fare Basis |
| This journey is from origin to destination and return to origin | (RT) Round-Trip |
| True or False: MCT is the same in every airport | False |
| "$D" gives you what information in Gallileo/Apollo | Tariff Display |
| BL7XNR | Bravo booking class; Low season; 7-day advance-purchase, Midweek; Non-refundable |
| Journey interrupted by surface travel | Open-Jaw |
| True or False: When combining fares, the most restrictive rule applies | True |
| A journey from origin to destination only | (OW) One-way |
| A journey from origin to destination and return to origin with 1 or more intermediate stops | Circle-Trip |
| YYF | Penticton |
| LGW | London Gatwick |
| LIH | Lihui, HI |
| LHR | London Heathrow |
| KEF | Reykjavik |
| AMS | Amsterdam |
| BNA | Nashville |
| Restrictions: Y1 | 1-day advance purchase; no restrictions; full fare; fully refundable; fully changeable |
| Restrictions: V14WOW | 14-day advance purchase; weekend fare; one-way fare/trip |
| Restrictions | Non-Refundable; Change Fee of ___________ |
| Liquids & Gel | 100 mL maximum in a clear plastic bag |
| A | Availability |
| ++ | See the rules for information |
| -- | None/Nothing |
| CASH | Cash |
| VI | Visa |
| CA | Mastercard |
| AX | American Express |
| What items must you verify and what approval must be obtain when the client pays with credit card? (Credit Card Guidelines) | Verify the identity of the cardholder; Validate card (GDS); Obtain the credit card approval (GDS); Check expiration date of card (GDS); Get a signature on each charge |
| Travel from origin to destination using 1 airline | Online |
| Travel from origin to destination using more than one airline | Interline |
| MPD | Multiple Purpose Document |
| UCCF | Universal Credit Card Charge Form |
| Common Rated Cities | |
| Segment that is booked without a flight number for the purpose of adding the appropriate fare to a ticket | Open Segment |
| Blackout dates | Prohibited Periods |
| Credit File | |
| Calgary Nonstop Trans-border services by AC | LAX, LAS, PHX, EWR, IAH, PDX, SEA |
| Calgary Nonstop Trans-border services by AS | SEA |
| Nonstop Trans-border services from Calgary by AA | DFW |
| YYC nonstop Trans-border services by DL | ATL, MSP, SLC |
| YYC nonstop Trans-border services by UA | SFO, DEN, ORD, IAH |
| YYC nonstop Trans-border services by US | PHX |
| YYC nonstop Trans-border services by WS | LAX, LAS, MCO, PSP, PHX |
| YEG nonstop Trans-border services by AS | SEA |
| YEG nonstop Transborder services by AA | DFW |
| YEG nonstop Transborder services by DL | MSP |
| YEG nonstop Transborder services by UA | ORD, DEN, SFO, IAH |
| YEG nonstop Transborder services by US | PHX, LAX |
| YEG nonstop Transborder services by WS | MCO, LAS, LAX, EWR |
| orange cards-add |
Created by:
DyanBagares