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Team 8 Comm 211
Study Tools for Unit 3
| Question | Answer |
|---|---|
| An unmalicious, or even helpful, lie to the person to whom it is told. | Benevolent Lie |
| Refers to the emotional tone of a relationship. | Communication climate |
| a term that social scientists use to describe messages that convey valuing | Confirming Communication |
| term used by social scientists to describe messages that show a lack of regard | Disconfirming Communication |
| a disconfirming response that ignores another person’s attempt to communicate. | Impervious Response |
| A disconfirming response that implicitly or explicitly attributes responsibility for the speaker’s displeasure to another party. | Generalized Complaining |
| A disconfirming response in which one communicator interrupts another | Interrupting Response |
| A disconfirming response in which one communicator’s comments bear no relationship to the previous speaker’s ideas. | Irrelevant Response |
| A disconfirming response that uses the speaker’s remark as a starting point for a shift to a new topic. | Tangential Responses |
| A disconfirming response that is superficial or trite. | Impersonal Responses |
| A disconfirming response with more than one meaning, leaving the other party unsure of the responder’s position. | Ambiguous Responses |
| A disconfirming response in which two messages, one of which is usually nonverbal, contradict each other. | Incongruous Response |
| A communication spiral in which one attack leads to another until the initial skirmish escalates into a full-fledged battle. | Escalatory conflict spiral |
| A communication spiral in which the parties slowly lessen their dependence on one another, withdraw, and become less invested in the relationship. | De-escalatory conflict spiral |
| The attempt to protect a presenting image a person believes in being attacked. | Defensiveness |
| Behavior by another that is perceived as attacking an individual’s presenting image, or face. | Face-threatening act |
| An inconsistency between two conflicting pieces of information, attitudes, or behaviors. Communicators strive to reduce dissonance, often through defense mechanisms that maintain an idealized presenting image. | Cognitive Dissonance |
| Psychological devices used to maintain a presenting self-image that an individual believes is threatened. | Defense Mechanisms |
| A defense mechanism in which a person avoids facing unpleasant information by verbally attacking the confronting source. | Verbal Aggression |
| A defense mechanism in which logical but untrue explanations maintain an unrealistic desired or presenting self-image. | Rationalization |
| A defense mechanism in which a person stresses a strength in one area to camouflage shortcoming in some other area. | Compensation |
| A defense mechanism whereby the person steers clear of people who attack a presenting self to avoid dissonance | Physical Avoidance |
| A defense mechanism in which a person avoids facing an unpleasant situation or fact by denying its existence. | Repression |
Created by:
melaniebahr