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conv. telefónica

QuestionAnswer
bad line mala señal
caller interlocutor
collet call cobro revertido
directory guía telefónica
directory enquiry información telefónica
switchboard opertator telefonista
to call / ring back volver a llamar
to cut off cortar
to dial marcar
to hang up colgar
to hold (on) esperar
to pick up descolgar
to put through pasar la llamada
to transfer call pasar/conectar la llamada
Making contact : (como contactar) *Hello / Good morning / Good afternoon. This is John Brown speaking, Hola.... Soy ... *Could I speak to Peter Smith, please? Podría hablar con ... por favor
Giving more information: (Dar más información) *I'm calling fromTokyo / Paris / ... *I'm calling on behalf ofMr. X ... ( en nombre de..)
Taking a call : (como contestar) X speaking. Soy X, Can I help you? Puedo ayudarle
Asking for a name / information : (pedir nombre...) Who's speaking?Quien llama ^*Where are you calling from?De donde llama *Are you sure you have the right number / name?Está seguro que tiene el número correcto
Asking the caller to wait : (Pedir que espere) Could you hold on please? Podría esperar un momento, por favor? Just a moment please. Un momento, por favor
Connecting : (pasarle con la persona) *Thank you for holding. Gracias por esperar *I'll put you through. ...le pongo
Giving negative information : (dar una respuesta negativa: no esta, está ocupado, se ha equivocado...) *I'm afraid the line's engaged. Could you call back later?Me temo esta ocupado. Podría llamar mas tarde *I'm afraid he's in a meeting at the moment. Me temo esta en una reunión en este momento
Giving negative information : (dar una respuesta negativa: no esta, está ocupado, se ha equivocado...) *I'm sorry. He's out of the office today. /He isn't in at the moment. Lo siento. Esta fuera de la oficna hoy/ No está en este momento
Giving negative information : (dar una respuesta negativa: no esta, está ocupado, se ha equivocado...) *I'm afraid we don't have a Mr./Mrs./Ms/Miss. ... hereMe temo que no hay ningún Mr... aquí *Sorry.I'm afraid you've got the wrong number.Lo siento. Tiene un número equivodado
Telephone problems : (pedir repita por problemas del telefono) The line is very bad ...Hay mala señal/ cobertura *I'm afraid I can't hear you. Me temo que no le he oido *Could you speak up please? Podría hablar más alto por favor? *Could you repeat that please? Podría repetirlo por favor?
Leaving /Taking a message : Dejar/coger un mensaje Could you give him/her a message? Podría darle un ... *Could you tell him/her that I called? Podría decirle que he llamado? *Could you ask him/her to call me back? Podría pedirle que me llamara
Leaving /Taking a message : Dejar/coger un mensaje *Would you like to leave a message? Quiere dejar un ... *Could you give me your name/number please? podría darme su nombre ... *Could you spell that please? Podría deletrearme eso..
Created by: SportTamaraRuiz
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