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On the phone

Useful expressions

QuestionAnswer
Making contact: introducing yourself HELLO / GOOD MORNING / GOOD AFTERNOON. THIS IS Ms Johnson SPEAKING
Making contact: asking for someone COULD I SPEAK TO Mr Smith , PLEASE?
Giving more information: the place or the company I'M CALLING FROM Aurin Company / I'M CALLING FROM Madrid
Giving more information: another person I'M CALLING ON BEHALF OF Mr McDonagh
Taking a call Mary SPEAKING. CAN I HELP YOU? / COULD I HELP YOU? / MAY I HELP YOU?
Asking for a name WHO'S SPEAKING?
Asking for information WHERE ARE YOU CALLING FROM?
Right number/name ARE YOU SURE YOU HAVE THE RIGHT NUMBER / NAME?
Asking the caller to wait COULD YOU HOLD ON, PLEASE? / JUST A MOMENT PLEASE
Connecting THANK YOU FOR HOLDING. I'LL PUT YOU THROUGH
Giving negative information: line I'M AFRAID, THE LINE IS ENGAGED. COULD YOU CALL BACK LATER?
Giving negative information: busy or not at the office I'M AFRAID HE'S IN A MEETING RIGHT NOW. / I'M AFRAID HE'S OUT OF THE OFFICE TODAY. / I'M SORRY HE'S NOT IN AT THE MOMENT
Giving negative information: wrong person I'M AFRAID WE DON'T HAVE A Mr Smith HERE
Giving negative information: wrong number SORRY. I'M AFRAID YOU'VE GOT THE WRONG NUMBER
Telephone problems THE LINE IS VERY BAD. / I´M AFRAID I CAN'T HEAR YOU
Talk louder or repeat COULD YOU SPEAK UP, PLEASE? / COULD YOU REPEAT THAT, PLEASE?
Leaving a message COULD YOU GIVE HIM/HER A MESSAGE, PLEASE? / COULD YOU TELL HIM/HER THAT I CALLED? / COULD YOU ASK HIM/HER TO CALL ME BACK, PLEASE?
Taking a message WOULD YOU LIKE TO LEAVE A MESSAGE? / CAN I PEN DOWN A MESSAGE? / COULD YOU GIVE ME YOUR NAME/NUMBER, PLEASE? / COULD YOU SPELL THAT, PLEASE?
Popular English Vocabulary sets

 

 



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