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Chapter 4
Communicating for Succes
| Question | Answer |
|---|---|
| 1)_____________ is effectively the basis of all long-lasting relationship with clients and and coworkers. | B. Communication p.(48) |
| 2). The best way to understand others with a firm understanding of______________. | C. Cosmetology p.(49) |
| 3). What is the very first thing you should do when meeting a new client? | B. Wear a smile p.(50) |
| 4). How much time should you schedule for consultation with a first-time client ? | A. Five to fifteen minutes p.(51) |
| 5). When help the client select a hairstyle that is reflective of her body shape and entire lifestyle, you are subscribing to the__________ concept. | D. Total look p.(53) |
| 6). The most important communication you will have with your clients is a(n)____________, which will help you to determine the clients needs and achieve the desired results. | |
| 7). What tool should you use to put your clients at ease about you technical abilities? | |
| 8). Listening to the client and then repeating, in your own words, what you think the client is telling you, is known as___________. | |
| 9). ____________ clients can greatly affect affect the salon flow, causing setbacks in the appointment calendar as well as making stylists late for other services. | |
| 10). When is it appropriate to argue with clients? | |
| 11). If a client dissatisfied with a service, what is one of the first steps you should take? | |
| 12). As you interact and communicate with fellow coworkers, remember to treat everyone with____________. | |
| 13). In dealing with conflict that may occur between your coworkers, it is important to________. | |
| 14). When bringing issues or problems to your supervisor or salon manager, it is important to____________. | |
| 15). A proactive method for moving toward a successful career is to approach your employees evaluation sessions with a(n)_________. | |
| A. Client consultation p.(54) | |
| C. Personal portfolio p.(55) | |
| D. Reflective listening p.(57) | |
| D. Tardy p.(59) | |
| D. Absolutely, unquestionably never p.(60) | |
| B. Ask for specific p.(60) | |
| A. Respect p.(62) | |
| C. Remain neutral p.(63) | |
| C. Be a problem solver p.(63) | |
| D. Positive attitude p.(64) |
Created by:
emon