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Stack #2188750
meda 150 11,12,13
| An incidental disclosure may be which of the following? | Cannot be reasonably be prevented, Is limited in nature, Occurs as a result of another use or disclosure that is permitted. |
| Which statement is true regarding the handling of charts for patients who have appointments on a given day? | Pull all files before the first patient arrives and arrange them in the order in which the patients are scheduled. |
| Which patients should be personally escorted to the examination and treatment areas and given detailed instructions about what they are to do? | New patients, Established patients, Consultations. |
| What is the best way to decide whether patients need special assistance in disrobing? | Ask all patients if you can be of assistance. |
| The medical assistant should follow all the following practices regarding patient arrivals except | Having them wait in the examination room instead of the waiting room. |
| The use of phonetic writing in the medical office can help you | to pronounce the name correctly |
| Patients often base their perceptions of an entire medical facility on | what they see on entering the facility for the first time |
| The office mission statement may | a. reflect the reason the physician went into practice |b. reflect the reason for the existence of the facility |c. be prominently displayed at the facility | (all the above) |
| Which of the following would be considered a patient amenity? | A writing table in the reception |
| Which of the following is not true regarding chart placement in the medical facility? | charts can be left in the examination room while the patient is waiting for the physician |
| The patient’s name should be used | a. on greeting him or her at arrival b. when he or she leaves the office | c. during the examination | d. on all of the above |
| Which of the following should be removed from the reception area as quickly as possible? | Angry patients |
| Which of the following should most often be added to a patient chart’s on each visit? | Progress notes form |
| Which of the following do patients not expect to find in the reception area? | television |
| The statistical characteristics of human populations are called | demographics |
| If a chart is marked in some way as a reminder that specific actions need to be taken, it is said to be | flagged |
| Which of the following is not an appropriate way to deal with a talkative patient? | allow the patient to ask only three question while seeing the physician |
| Which of the following is not true regarding examination rooms? | The examination table should face the entrance to the room so that the patient is clearly visible when the physician enters. |
| Which information item is not included on the patient information form that new patients are required to complete? | Summary of medical history |
| Why the medical assistant glance should over the progress notes from the last visit before a patient arrives for his or her appointment with the physician? | To make sure results from ordered laboratory tests are in the medical record. Any laboratory tests ordered during the last office visit should be available for the physician's review in the medical record. By glancing over the progress notes, the medical |
| Pharmaceutical representatives are sometimes called | detail persons |
| Which of the following is true with regard to keys issued to staff members at the physician’s office? | Physicians and supervisors should limit access to keys to trusted employees who need key access. |
| Prescription pads should be placed | in drawers and away from patients sight and access |
| When do pharmaceutical representatives usually see the physician? | At times specified by the physician when he or she will speak to pharamacetical |
| When moving through hallways, the medical assistant should walk | on the right side of the hallway |
| Ideally, where should sick, contagious patients wait to see the physician? | in the reception room with the other patient |
| Which of the following should be included in a section of the office policy manual? | Employee evaluations, Confidentiality, Tardiness and absenteeism. |
| Which of the following items are parts of the physician’s office budget? | Medical equipment, Rent or mortgage and Taxes. |
| A capital purchase is classified as | Whatever monetary level the facility chooses. |
| A list of the items included in a shipment is called a(n) | Packing slip. |
| An ordered item that has not been delivered when promised or demanded but will be supplied at a later date is said to be | Back-ordered |
| The fiscal year begins | Whenever designated by the business. |
| Acting in anticipation of future problems is called | Being proactive |
| Which duties should be performed in anticipation of the day at the physician’s office? | Turn on the lights in all examination rooms. | Make sure each room is fully stocked with supplies. |Turn on all equipment that will be used throughout the day. |All of the above should be performed. |
| The responsibility for ordering supplies in the physician’s office rests with | one designated person |
| A difference among conflicting facts, claims, or opinions is called a(n) | discrepancy. A discrepancy is a difference among conflicting facts, claims, or opinions. |
| Which of the following is not a good way to reduce waste while saving money in the physician’s office? | Buying new file folders for all office needs |
| Which of the following identifying markers should the medical assistant attempt to remember about suspicious-looking individuals? | Height, Hair color and length, Clothing worn, All of the above |
| The applied science concerned with designing and arranging things people use so that they interact efficiently and safely is called | ergonomics. Ergonomics is the science concerned with designing and arranging things that people use so that they interact efficiently and safely |
| The office policy and procedures manual is important because | all employees can access the manual and confirm procedures | new employees can use the manual to learn policies and procedures | it is a living document that allows additions and deletions | all of the above |
| The office policy and procedures manual should be reviewed | annually. OSHA requires policy and procedures manuals to be reviewed for changes on an annual basis |
| Common items that criminals look for in physicians’ offices include | narcotics and cash |
| A printed list of the patients with appointments on a certain day is useful to | physician |clinical medical assistant | administrative medical assistant |all of these |
| Which of the following words means an amount of money or credit furnished in anticipation of repayment? | Advance. An advance is an amount of money or credit furnished in anticipation of repayment, such as for travel expenses. |
| Money given for a speaking engagement is often called a(n) | honorarium. An honorarium often is offered to a physician who agrees to speak at a meeting or convention |
| If a patient has a good reason for arriving late, the medical assistant should consider the __________ circumstances. | Mitigating. Mitigating circumstances are reasons that support an action or lack of action or that may lessen the severity of an offense |
| Interest charges may be added if the medical assistant pays for office expenses with | a credit card. |
| When new stock is added, it should be placed | |
| Maintenance should be performed on office machines | when suggested by the manufacturer |
| Which of the following items is most important when completing a travel expense report? | Receipts. The most important items needed to complete a travel expense report are the receipts obtained during the trip. |
| Escape plans should be posted in | every room. An escape plan should be posted in every room of the clinic showing a primary and secondary escape route from that particular room |
| The objective of the EOP is | protecting patients and visitors | providing prompt medical care |
| Annotating incoming letters for physicians can help them by | draw attention to the most important part of the letter |
| Which of the following would not be an appropriate responsibility of the medical assistant regarding office copiers and printers? | memorize the service contracts |
| Which size letterhead is appropriate for most business correspondence? | 8 1/2 X 11 inches |
| Alternative stamping options are available on the Internet and can be purchased in which of the following ways? | Online and printed on the office printer. |
| What is the most serious consequence of misspelling medical terms on patients’ records and in correspondence? | Negative impression of the physician. |
| The best style to use when composing business letters in the medical office is the one | Preferred by your physician-employer. |
| The principal function of a well-organized portfolio of business letters is to help the medical assistant | Save time |
| Which letter style combines efficiency with an attractive page layout? | modified-block |
| Which letter style would be most appropriate to use for writing a quick business letter? | Simplified |
| Which of the following dates is written correctly for inclusion in the heading of a letter? | May 1, 2007 |
| Which of the following is the correct way to write the first line of an inside address in a letter to John Kidwell, a pediatrician? | John Kidwell, MD |
| What is the purpose of noting “c: Alice Adams, MD” at the bottom of a letter? | To advise the receiver that a duplicate letter has been sent to Dr. Adams. |
| The number of characters allowed for a USPS state code is | 2 |
| Select the sequence of numbers that reflects the correct alphabetic order. | |
| Select the sequence of numbers that reflects the correct alphabetic order. | |
| Which type of special postal service would you use for a heavy, expensive piece of medical equipment being returned to the manufacturer for a refund? | registered |
| Which statement is true regarding the procedures that the medical assistant should perform when handling incoming mail? | Check carefully for any enclosures mentioned in the letters |
| A marking in paper resulting from differences in thickness usually produced by the pressure of a projecting design in the mold is called a | watermark. Watermarks are markings in paper resulting from differences in thickness. They usually are produced by the pressure of a projecting design in the mold or on a processing roll and are visible when the paper is held up to the light.) |
| Which of the following words is spelled incorrectly? | |
| Which of the following words is spelled incorrectly? | |
| Which of the following words is spelled incorrectly? | |
| Words that replace nouns so that they do not have to be repeated constantly are called | pronouns |
| Which of the following is not a basic sentence structure pattern? | Subject Clause |
| A measure around a body or item is called | girth. The measure around an item is its girth. |
| A group of words containing a subject and predicate is called a | clause |
| Types of incoming mail would not include | physicians monthly statement |
| Which of the following is the usual business envelope size? | No. 10 |
| How many characters are allowed for a city name on an envelope? | 13 |
| If proof of mailing is needed, the medical assistant might ask the post office for | certificate of mailing |
| Setting even with the edge of a typed page or column, or having no indentation, is called | flush |
| The substance number represents the | number based on the weight of a ream of paper |
| Which of the following letters should the physician sign personally? | referral and consultation report |
| The medical facility can save mailing costs by | all - using correct ZIP code, presorting and using correct postage |
| Which of the following phrases or sentences could be used in an e-mail? | |
| Editing usually is done | usually done after the first draft letter has been written |
| Templates are available online for | Most business forms |
| Which is probably the most economical printer for a medical office? | All in one printer |
| Which of the following affects the reader’s impression of paper communication? | misspelled medical terms on patients records and in correspondence, creates a negative impression of the physician |
| Business letters are usually __________-spaced. | single |
| The heading of continuation pages should be ___________ spaced. | single |
| A newsletter sent to all patients should be sent as __________ mail. | standard |
| First-class mail that weighs more than 13 ounces is __________ mail. | priority mail |
| Books, manuscripts, and computer-recorded items are classified as __________ mail. | media mail |
| To have mail delivered any day of the year, including Sundays and holidays, the medical assistant should use __________ mail. | Express. Express mail is available 7 days a week, 365 days a year, for items weighing up to 70 pounds and measuring 108 inches in combined length and girth. This includes delivery on Sundays and holidays to most locations.) |
| The fastest mail service offered by the USPS is __________ mail. | express. Express mail is the fastest mail service offered by the USPS.) |
| Which type of mail is automatically insured up to $100 free of charge? | Express |
| Which is true about the forever stamp? | It can be used regardless of the current purchase price. |
| Postage rates are usually adjusted in what month? | are adjusted in May |
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