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Stack #2184155
| Question | Answer |
|---|---|
| although productivity is important for all business organizations, it is particularly important for organizations that use a strategy of | low cost |
| an assembly line operation consists of 3 sequential tasks. task 1 takes 90 seconds. task 2 takes 65 seconds. task 3 takes 80 seconds. if your goal is to improve the productivity of the system, which task should your productivity efforts target first | task 1 |
| which is not a significant difference between manufacturing and service operations | cost per unit |
| which of the following is a characteristic of service operations | all of the above |
| demand for toyota products shortly after WWII could best be described as | low volume, high variety |
| the process of comparing outputs to previously established standards to determine if corrective action is needed is called controlling | true |
| which of the following is an emphasis in a lean production system | high quality, worker involvement, and contiunal improvement are all an emphasis in a lean production system |
| which of the following is the best example of a service | hair cut |
| the term forecast refers to the maximum quantity an operating unit can process | false- capacity |
| operations management can best be described as | management of systems that create goods and/ or provide services |
| demand for ford products in the early 1900s could best be described as | high volume, low variety |
| "kaizan" means | continuous improvement |
| lean production was developed by the japanese auto manufacturers in order to | create a more flexible manufacturing process |
| which of the following is not a part of a simple product supply chain | competitor |
| an operation that processes less than other operations in a system is called a | bottleneck |
| according to a systems theory perspective, operations management is most focused on | transformation process |
| given forecast errors of 4,8, and -3 what is the mean absolute deviation | 5 |
| which of the following values of alpha would cause exponential smoothing to respond the most quickly to sudden changes in forecast errors | .15 |
| what time-series behaviors best describes the below graph | upward trend |
| the adoption of which two keep concepts launched mass production in the us | division of labor, interchangeable parts |
| what is the part of a business organization that is responsible for producing goods or services | operations |
| what are the basic functions of the business organization | marketing, operations, finance |
| what is a sequence of activities and organizations involved in producing and delivering a good or service | supply chain |
| these govern the operation of the entire organization | upper-management processes |
| these are core processes that make up the value stream | operational processes |
| these support the core processes | supporting processes |
| an abstraction of reality; a simplification of something | a model |
| system in which highly skilled workers use simple, flexible tools to produce small quantities of customized goods | craft production |
| system in which low-skilled workers use specialized machinery to produce high volumes of standardized goods. | mass production |
| father of motion studies | frank gilbreth |
| developed the gantt chart scheduling system and recognized the value of non-monetary rewards for motivating employees | henry gantt |
| applied taylors ideas to organizaton structure | harrington emerson |
| employed scientific management techniques to his factories. moving assembly line, mass production, interchangeable parts, and division of labor | henry ford |
| how effectively an organization meets the wants and needs of customers relative to other that offer similar goods or services | competitiveness |
| the special attributes or abilities that give an organization a competitive edge | core competencies |
| the approach, consistent with organization strategy, that is used to guide the operations function | operations strategy |
| strategy that focuses on quality in all phases of the organization | quality based strategies |
| strategies that focus on the reduction of time needed to accomplish tasks | time based strategies |
| a strategic approach for competitive advantage that emphasizes the use of flexibility to adapt and prosper an environment of change | agile operation |
| a measure of the effective use of resources, usually expresses as the ration of output to input | productivity |
| a statement about the future value of a variable of interest | forecast |
| what techniques permit the inclusion of soft information such as human factors, personal opinions, hunches | qualitative forecasting |
| what techniques involve either the projection of historical data or the development of associative methods that attempt to use casual variables to make a forecast. rely on hard data | quantitative forecasting |
| what forecast uses subjective inputs obtained from various sources such as consumer surveys, sales staff, experts | judgmental |
| what forecast uses historical data assuming the future will be like the past | time series |
| what forecast uses explanatory variables to predict the future | associative models |
| what forecast uses a single previous value of time series as the basis for a forecast | naive forecast |
Created by:
rcu10