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Com 3120 MT
1-20
| Question | Answer |
|---|---|
| In Participative management | Employees are involved in the company's decision-making |
| Which of the following is not a way teams help organizations succeed? | Increase groupthink among members |
| The term groupthink refers to | the willingness of individual group members to withhold contrary or unpopular opinions, even when those objections are legitimate, and to go along with majority opinion. |
| A hidden agenda refers to | individuals' private, counterproductive motives |
| You and several coworkers serve on a task force charged with updating the company's personnel-policy manual. To proceed effectively, you should concentrate on | Ensuring that all members have a clear and shared sense of purpose |
| _____ are informal standards of conduct that team members share | Group norms |
| Group members who are motivated mainly to fulfill personal needs play a(n) ______ role. | Self-oriented |
| One member of a task force on which you serve is particularly good at helping other members get along and work through their differences. This individual plays a(n) ______ role. | Team-maintenance |
| During the _____ of the group-development process, the members of a problem-solving team will begin to discuss their differing opinions and perspectives and become more assertive in establishing their roles. | Conflict Phase |
| Only one sales representative can go to the conference in Hawaii, but both Susan and Sean want to go. After much discussion and arguing, they draw straws and Susan gets the trip. This is an example of. | a win-lose situation |
| If you encounter a group member who is resistant to change | empathize with his or her concerns |
| When composing collaborative messages, the best strategy is to | avoid composing as a group |
| "Virtual offices" that give everyone on a team access to the same set of resources and information are called | Shared workspaces |
| Social networking technologies can help a company create communities of practice that | Link employees with similar professional interests throughout the company |
| The primary difference between constructive feedback and destructive feedback is | destructive feedback delivers criticism with no guidance for improvement |
| Much of your workplace communication will occur during in-person or online meetings. If you're leading a meeting, you can help to make sure it's productive by | All of the above |
| The best time to distribute an agenda for a meeting is | Before the meeting begins |
| Parliamentary procedure | helps meetings run more smoothly |
| At the last staff meeting, someone suggested that using parliamentary procedure would help make meetings more efficient. To learn more about parliamentary procedure, which of the following would you consult? | Robert's Rules of Order |
| If you're the designated leader of a meeting, | do none of the above |