Question 1

How have the advancement of medical technology and the increased use of computers influenced the medical assisting profession?

Accepted Answer

They have increased the amount of training necessary to become a proficient medical assistant

Question 2

A recent graduate of a comprehensive medical assisting training program could apply for all the following positions except

Accepted Answer

physical therapy assistant

Question 3

Which of the following skills would not be an appropriate expectation of a competent medical assistant?

Accepted Answer

Diagnosing common patient symptoms

Question 4

Which quality in a medical assistant is most likely to promote positive relations in the medical office?

Accepted Answer

Sincere interest in patient welfare

Question 5

You are beginning your externship in a large office that has three medical assistants. What is the best way to learn about your job responsibilities?

Accepted Answer

Ask for a job description and clear directions for daily activities

Question 6

Which statement best describes the relationship of administrative and clinical medical assisting responsibilities

Accepted Answer

The two are equally important for maintaining a high-quality medical practice

Question 7

Which is the most important consideration in choosing a uniform

Accepted Answer

It should give the wearer a professional, neat appearance

Question 8

What is the purpose of the American Registry of Medical Assistants

Accepted Answer

all of the above 
(-to certify and advance the position of the qualified medical assistant -To provide updated medical and social information of interest to the medical assistant through publications -to be of service to its members - all of the above)

Question 9

Because medical assistants are key public relations representatives for the physicians for whom they work, it is critical that medical assistants never

Accepted Answer

Tell patients who are ill that they have an excellent chance for recovery

Question 10

What is the best way for new medical assistant graduates to become good team players in the medical office

Accepted Answer

Show consideration and appreciation for each member of the staff

Question 11

Which is not a good reason for becoming an active member of a medical assisting professional organization

Accepted Answer

Ensuring fair pay by asking others about their salaries

Question 12

The best way to earn a favorable evaluation on your externship is to

Accepted Answer

Show integrity and practice high ethical standards

Question 13

Which statement is true regarding the status of students during the externship compared with that of regular employees

Accepted Answer

Students are expected to perform under the same professional standards as regular employees

Question 14

The first national organization formed for medical assistants was the

Accepted Answer

AAMA

Question 15

Which credential is not offered by the American Medical Technologists (AMT) organization

Accepted Answer

CMA

Question 16

Extra advantages or benefits from working in a specific job are called

Accepted Answer

Perks

Question 17

Why is bargain help often the most expensive

Accepted Answer

extra time must be spent in training or correcting mistakes

Question 18

Which of these careers would not be available to a person who has had medical assistant training

Accepted Answer

respiratory therapy assistant

Question 19

Which of the following are important to remember during an externship

Accepted Answer

never handle drugs or money without permission

Question 20

What is one of the differences between RMA certification and CMA certification

Accepted Answer

the RMA examination is less expensive

Question 21

Which of the following is not part of the Medical Assistant’s Creed

Accepted Answer

I am loyal to myself

Question 22

The medical assistant should consider which of these factors when seeking employment

Accepted Answer

-pay rate –benefits –perks -all of the above

Question 23

The first medical reference listed on a graduate medical assistant’s resume is often the

Accepted Answer

externship

Question 24

Continuing educational units are important because they

Accepted Answer

maintain certification

Question 25

The main benefits from externships and internships are experienced by the

Accepted Answer

externship site and the medical assistant extern

Question 26

Disobedience to authority is called

Accepted Answer

insubordination

Question 27

The mental and emotional condition, enthusiasm, loyalty, or confidence of an individual or group with regard to the function or tasks at hand is called

Accepted Answer

morale

Question 28

Talk or a widely disseminated opinion with no discernible source, or a statement that is not known to be true, is called

Accepted Answer

a rumor

Question 29

Deciding which tasks are most important is called

Accepted Answer

prioritizing

Question 30

Faithfulness or allegiance to a cause, ideal, custom, institution, or product is called

Accepted Answer

loyalty

Question 31

A task that is noted as a B priority

Accepted Answer

should be done today

Question 32

A task that is noted as an E priority is probably a(n)

Accepted Answer

an errand

Question 33

When medical assistants look for the opportunity to assist others, they are said to be

Accepted Answer

taking initiative

Question 34

When medical assistants are able to adapt to various situations, they are considered to be

Accepted Answer

flexible

Question 35

Probably the most important asset that a medical assistant can offer the employer is

Accepted Answer

A good attitude

Question 36

A connotation is

Accepted Answer

something suggested by a word or thing

Question 37

Office politics

Accepted Answer

can be positive

Question 38

If a medical assistant has a conflict with a co-worker, he or she should first

Accepted Answer

Go to the person with whom he or she has an issue

Question 39

Confidentiality is important because

Accepted Answer

(Laws protect the patient, the patient has a right to privacy, Patients trust medical professionals to keep their medical information confidential) All of the above

Question 40

Which is one of the most common physical places in which confidentiality is breached

Accepted Answer

Elevators

Question 41

Corresponding in size, amount, extent, or degree and equal in measure is the definition of

Accepted Answer

commensurate

Question 42

Which of the following statements about professionalism is true

Accepted Answer

Student medical assistants are naturally professional on the externship even if they are not professional at school

Question 43

Note taking can help the medical assistant to

Accepted Answer

(Avoid forgetting orders from the physician, remember dosages for medications, complete duties assigned in a staff meeting.)All of the above

Question 44

Which of the following statements is not true regarding goal setting

Accepted Answer

Celebrating should be displayed until the last goal is reached.

Question 45

Which medical assistant has a good work ethic

Accepted Answer

Angela, who arrives on time every day.

Question 46

A person who is characterized by or conforms to the technical or ethical standards of a certain profession is considered to be

Accepted Answer

professional

Question 47

Which of the following characteristics would a physician prefer the medical assistant to have

Accepted Answer

optimistic

Question 48

Which of the following is considered confidential health information

Accepted Answer

The patient's address - The patient's diagnosis -The patient's past medical history

Question 49

An obstruction to professionalism could be

Accepted Answer

C. Personal problems and baggage

Question 50

The prime concern of all employees of the physician’s office should be

Accepted Answer

Caring for the patient

Question 51

A medical assistant might be terminated for

Accepted Answer

consistent tardiness – insubordination -discussing personal issues with patients -(all of the above)

Question 52

A symptom of the fear of failure, which leads an individual to continually put off a task, is called

Accepted Answer

Procrastination

Question 53

If Meredith makes a list of the tasks that need to be done today, she is practicing

Accepted Answer

Prioritization.

Question 54

Tasks that correspond in order with the A, B, and C designation are

Accepted Answer

Must, should, could

Question 55

Which of the following is true about most patients

Accepted Answer

They have no medical background and need to have medical terms explained

Question 56

Which of the following is not one of the four criteria for substance abuse

Accepted Answer

Repeated use but able to fulfill obligations at work and school

Question 57

Which of the following is not one of the seven criteria for drug abuse

Accepted Answer

Procrastination

Question 58

Alcohol abuse is a disease marked by which of the following symptoms

Accepted Answer

All of the above

Question 59

The strong urge or need to drink is called

Accepted Answer

craving

Question 60

The potential for abuse is partially

Accepted Answer

Inherited

Question 61

When the body needs or thinks it needs a drug to function normally, this is called

Accepted Answer

Dependence

Question 62

Which is not likely to be one of the factors that influences the first impression we make on others

Accepted Answer

What we think

Question 63

Which of the following is not the role of the medical assistant in communicating with patients

Accepted Answer

Advising.

Question 64

Which of the following is not one of the stages of grief

Accepted Answer

Dealing

Question	Answer
How have the advancement of medical technology and the increased use of computers influenced the medical assisting profession?	They have increased the amount of training necessary to become a proficient medical assistant
A recent graduate of a comprehensive medical assisting training program could apply for all the following positions except	physical therapy assistant
Which of the following skills would not be an appropriate expectation of a competent medical assistant?	Diagnosing common patient symptoms
Which quality in a medical assistant is most likely to promote positive relations in the medical office?	Sincere interest in patient welfare
You are beginning your externship in a large office that has three medical assistants. What is the best way to learn about your job responsibilities?	Ask for a job description and clear directions for daily activities
Which statement best describes the relationship of administrative and clinical medical assisting responsibilities	The two are equally important for maintaining a high-quality medical practice
Which is the most important consideration in choosing a uniform	It should give the wearer a professional, neat appearance
What is the purpose of the American Registry of Medical Assistants	all of the above (-to certify and advance the position of the qualified medical assistant -To provide updated medical and social information of interest to the medical assistant through publications -to be of service to its members - all of the above)
Because medical assistants are key public relations representatives for the physicians for whom they work, it is critical that medical assistants never	Tell patients who are ill that they have an excellent chance for recovery
What is the best way for new medical assistant graduates to become good team players in the medical office	Show consideration and appreciation for each member of the staff
Which is not a good reason for becoming an active member of a medical assisting professional organization	Ensuring fair pay by asking others about their salaries
The best way to earn a favorable evaluation on your externship is to	Show integrity and practice high ethical standards
Which statement is true regarding the status of students during the externship compared with that of regular employees	Students are expected to perform under the same professional standards as regular employees
The first national organization formed for medical assistants was the	AAMA
Which credential is not offered by the American Medical Technologists (AMT) organization	CMA
Extra advantages or benefits from working in a specific job are called	Perks
Why is bargain help often the most expensive	extra time must be spent in training or correcting mistakes
Which of these careers would not be available to a person who has had medical assistant training	respiratory therapy assistant
Which of the following are important to remember during an externship	never handle drugs or money without permission
What is one of the differences between RMA certification and CMA certification	the RMA examination is less expensive
Which of the following is not part of the Medical Assistant’s Creed	I am loyal to myself
The medical assistant should consider which of these factors when seeking employment	-pay rate –benefits –perks -all of the above
The first medical reference listed on a graduate medical assistant’s resume is often the	externship
Continuing educational units are important because they	maintain certification
The main benefits from externships and internships are experienced by the	externship site and the medical assistant extern
Disobedience to authority is called	insubordination
The mental and emotional condition, enthusiasm, loyalty, or confidence of an individual or group with regard to the function or tasks at hand is called	morale
Talk or a widely disseminated opinion with no discernible source, or a statement that is not known to be true, is called	a rumor
Deciding which tasks are most important is called	prioritizing
Faithfulness or allegiance to a cause, ideal, custom, institution, or product is called	loyalty
A task that is noted as a B priority	should be done today
A task that is noted as an E priority is probably a(n)	an errand
When medical assistants look for the opportunity to assist others, they are said to be	taking initiative
When medical assistants are able to adapt to various situations, they are considered to be	flexible
Probably the most important asset that a medical assistant can offer the employer is	A good attitude
A connotation is	something suggested by a word or thing
Office politics	can be positive
If a medical assistant has a conflict with a co-worker, he or she should first	Go to the person with whom he or she has an issue
Confidentiality is important because	(Laws protect the patient, the patient has a right to privacy, Patients trust medical professionals to keep their medical information confidential) All of the above
Which is one of the most common physical places in which confidentiality is breached	Elevators
Corresponding in size, amount, extent, or degree and equal in measure is the definition of	commensurate
Which of the following statements about professionalism is true	Student medical assistants are naturally professional on the externship even if they are not professional at school
Note taking can help the medical assistant to	(Avoid forgetting orders from the physician, remember dosages for medications, complete duties assigned in a staff meeting.)All of the above
Which of the following statements is not true regarding goal setting	Celebrating should be displayed until the last goal is reached.
Which medical assistant has a good work ethic	Angela, who arrives on time every day.
A person who is characterized by or conforms to the technical or ethical standards of a certain profession is considered to be	professional
Which of the following characteristics would a physician prefer the medical assistant to have	optimistic
Which of the following is considered confidential health information	The patient's address - The patient's diagnosis -The patient's past medical history
An obstruction to professionalism could be	C. Personal problems and baggage
The prime concern of all employees of the physician’s office should be	Caring for the patient
A medical assistant might be terminated for	consistent tardiness – insubordination -discussing personal issues with patients -(all of the above)
A symptom of the fear of failure, which leads an individual to continually put off a task, is called	Procrastination
If Meredith makes a list of the tasks that need to be done today, she is practicing	Prioritization.
Tasks that correspond in order with the A, B, and C designation are	Must, should, could
Which of the following is true about most patients	They have no medical background and need to have medical terms explained
Which of the following is not one of the four criteria for substance abuse	Repeated use but able to fulfill obligations at work and school
Which of the following is not one of the seven criteria for drug abuse	Procrastination
Alcohol abuse is a disease marked by which of the following symptoms	All of the above
The strong urge or need to drink is called	craving
The potential for abuse is partially	Inherited
When the body needs or thinks it needs a drug to function normally, this is called	Dependence
Which is not likely to be one of the factors that influences the first impression we make on others	What we think
Which of the following is not the role of the medical assistant in communicating with patients	Advising.
Which of the following is not one of the stages of grief	Dealing
What is the first step in avoiding prejudice when dealing with individuals	Honestly examine and evaluate your own personal prejudices
The principal reason for requesting feedback when communicating with patients is to determine whether they	Understand what is being said
Which aspect of our communication is most likely to convey our true feelings and beliefs	Nonverbal communication
What is meant by the “litigious nature of today’s society"	Patients are more likely to bring lawsuits than in the past
The principal message that you will give to an American patient if you avoid eye contact while communicating is that you	Are not telling the truth
Which statement is false with regard to the interpretation of gestures and body language that you may encounter among patients in a medical setting	they are less significant than verbal communication
The defense mechanism in which unwanted desires or impulses are excluded from the consciousness and left to operate in the unconscious is called	Repression
Something that is difficult to understand or perceive is	Subtle
Verbal expressions or body language, such as a nod of understanding, are called	Feedback
Even when two people are speaking at the same time, various channels of communication are used, such as	(Words, body language, facial expressions) All of the above
A lack of feeling, emotion, interest, or concern is a defense mechanism called	Apathy
The psychological defense mechanism in which confrontation with a personal problem or with reality is avoided by denying the existence of the problem or reality is called	Denial
Sounds or factors outside the brain that interfere with the communication process are called	External noise
That which advances beyond the usual or proper limits is called	Encroachment
When patients cry, the medical assistant should always	make a reasonable assurance that the patient is safe before leaving the office
If a patient hesitates when speaking, he or she might	ALL OF THE ABOVE- might be lying, have more to say, feel fear
When a patient verbally attacks someone without addressing the original complaint, the individual is using which defense mechanism	Verbal aggression
Personal space ranges from ______ feet.	1 1/2 to 4 feet
Which of the following patients is probably in shock	The patient who cannot think or move
The needs we have as humans, at the most basic level, include	Food and shelter
The stage in Maslow’s hierarchy of needs in which we maximize our potential is	Self-actualization
Pleasers are people who are most likely looking for	Approval
We are able to control two things in life, our attitude and our	Actions
Procrastination is often a symptom of the fear of	Failure
A person who approaches sensitive subjects in an attempt to get even or hurt another person is a	Beltliner
A person who refuses to face a conflict either by giving in or by pretending nothing is wrong is a(n)	Pseudoaccommodator
A person who will not allow relationships to change from the way they once were is a	Contract tyrannizer
A person who attacks other parts of a partner’s life, instead of expressing the feelings about the object of dissatisfaction, is a	Distracter
A standard mental picture that is held in common by members of a group and that represents an oversimplified opinion, prejudiced attitude, or uncritical judgment is called	A stereotype
If the patient asks the medical assistant what he or she would do in a similar medical situation, the medical assistant should	Refer the patient to the physician for advice
At which time or in which situation is it not appropriate to touch the patient	When the patient expresses romantic interest in the medical assistant
A person’s public space is _____ feet.	12 to 25 feet
The first impulse usually felt when we experience conflict is	The fight or flight response
Which of the following are ways that conflict can be resolved	Avoid judgment or assigning blame
Rhonda has not spoken to a co-worker for almost a month because of a dispute about their working hours. What factor will make resolving the conflict more difficult	So much time has already passed
Joanie refuses to discuss a situation with a co-worker with whom she has a conflict. Instead, she pretends to be busy when that co-worker is present. Which passive-aggressive type is Joanie	Avoider
Cecelia is angry with her supervisor over a disciplinary write-up. During her counseling session, Cecelia complains that the supervisor never gets to work on time. Which passive-aggressive type is Cecelia	Distracter
Anne complains that her supervisor is having obvious problems at home, which makes her very difficult to deal with, although Anne does not know the supervisor well outside the workplace. Anne says that her recent write-ups are a result of the supervisor b	Mind reader
Alicia has become more and more upset about her work situation but has not approached her supervisor about any of the issues. Finally, she snaps at an extern over a trivial issue and goes to lunch without explaining her attitude to anyone. Which passive-a	Gunnysacker
Jessica resents Becki for receiving a promotion, so she constantly moves the items on the front desk around, which she knows bothers Becki. Which passive-aggressive type is Jessica	Trivial tyrannize
Suzie was called into the supervisor’s office and spent about an hour speaking to the office manager. When she left, she went into the break room and encountered Ron. Ron made a comment about her lengthy “reprimand” as a joke. Suzie then said, “At least I	Beltliner
Barry holds resentment toward his supervisor because he was promised a raise after 1 year when he was hired. At the end of that year, the supervisor told him that he would not get a raise because his work performance did not warrant an increase. When at l	Contract tyrannizer
Lana constantly finds fault with the extern at her clinic. According to Lana, the extern does nothing right. An opening has come up at the clinic, and the extern seems likely to be hired for the position. Everyone likes the extern, except Lana. Several da	Blamer
When Terri has a conflict with a co-worker, she brings up every issue that has ever been a problem between the two of them. What passive-aggressive type might Terri be	Kitchen sink fighter
Carrie knows that Jerri had a drug problem when she was in high school, but Jerri went through rehab and has not had issues for more than 20 years. Because she was never arrested or charged, she did not have to disclose the situation in her pre-employment	Benedict Arnold
Georgia has acted very cool toward Ben for about a week. Ben asked if there was a problem between them, but Georgia replied that nothing was wrong. Which passive-aggressive type is Georgia	pseudoaccommodator
Which word best describes issues that have the moral implication of right and wrong	Ethics
Which statement best defines the practice known as fee splitting	The unethical practice in which physicians are paid for referring patients
Which statement best describes the practice of physicians waiving co-payments required by insurance companies	The practice may violate insurer’s policies if done routinely
The ethical responsibility of a sports medicine physician includes	The protection of the health and safety of all participants
What ethical problem is created with the use of computers and patient databases in the modern medical office	unauthorized persons may gain access to confidential medical records
Ghost surgery is a term describing an unethical situation in which	A physician other than the one approved by the patient performs the surgery
An obligation that people have or perceive themselves to have is called a(n)	Duty
Physicians play a major role in lessening the scope and severity of which of the following	all of the above (1.Elder abuse 2.CHild maltreatment 3.Intimate partner violence 4. ALL OF THE ABOVE)
With regard to medical ethics, which term deals with the fair distribution of benefits and burdens among individuals or groups in society having legitimate claims on those benefits and burdens	Justice
Which type of ethical problem is characterized by two or more courses of action, in which, regardless of the course taken, something of value will be lost	Ethical dilemma
With regard to ethical distress, what stands in the way of making an ethical choice	Barriers
The first step in the five-step process of ethical decision making is	Gathering relevant information
What is the strongest argument for the use of unique identifiers for patients with HIV	To keep the identity of the patient confidential
Which of the following statements is not true regarding the human genome	The genome project formally began In 1890
What is the opinion of the CEJA with regard to abortion	Agrees with stipulations
What is the opinion of the CEJA with regard to physician-assisted suicide	Disagrees
What is the opinion of the CEJA with regard to surrogate motherhood	agrees with stipulations
Which area of ethical questions involves the development of new drugs and procedures	Clinical trials
With regard to capital punishment, the CEJA agrees that a physician can ethically	certify death
In the allocation of health resources, the criterion (or criteria) should be which of the following	all of the above (likelihood of benefit, urgency of need, duration of benefit, or all of the above)
Which of the following does the CEJA not only consider ethical, but also encourages	organ donation
How many active members of the AMA serve as CEJA members	9
The document that expresses the wishes of patients in case of terminal illness or an accident after which patients cannot express their wishes is called a	living will
The tendency of something or someone to act in a certain manner under given circumstances is called	disposition
Refraining from the act of causing harm or committing evil is called	nonmaleficence
The prime objective of the medical profession is to	render service to humanity
If the medical assistant believes that the employer is participating in unethical behavior, the first course of action should be to	Be absolutely sure of the facts and circumstances
Which of the following are physicians required to do with regard to the opinions of the CEJA	consider the opinions but operate their practice in accordance with their own belief system
One who pleads the cause of another or defends a cause or proposal is a(n)	advocate
The earliest written code of ethics was	Code of Hammurabi
Idealism means	The practice of forming ideas or living under the influence of ideas
When a person has wronged another person, the person in the wrong has the duty to	make reparations
The type of ethical problem in which two or more agents think that each knows what is best for the patient but only one agent can prevail is called	ethical dilemma
Sexual abuse or assault of an adult is usually reported to the	local police
Filing a false or intentionally inaccurate report is punishable by	all of the above (fines, criminal charges, loss of one's job, or all of the above)
Physicians are obligated to act in cases of	ALL OF THE ABOVE (1.Terrorist attacks 2.Natural disasters 3.Local and national emergencies 4. ALL OF THE ABOVE)
If the medical assistant suspects that a patient is being abused, the first person to whom the medical assistant should report the abuse is	The physician

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meda 150 3-6 exam