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Bus 125

exam 1 chp 1

QuestionAnswer
Which of the following best describes the process of communication Transferring of information between senders and receivers
When using the phone, what should be relied on to convey confidence and professionalism? ability to use tone of voice to convey meaning
Placing hand on a coworkers shoulder could be understood as a nonverbal signal for what? Control
Process of sending and receiving information without the use of written or spoken language is? Selective participation
What is term for when listener molds a message to their own ideas Selective perception
Phase of listening process will the listener's culture pose the biggest challenge? Decoding
Tuning out information that does not support one's core belief system is an example of what? Selective perception
When using the phone, what should be relied on to convey confidence and professionalism?  ability to use tone of voice to convey meaning
When recording meeting minutes, which of the following would be most helpful for attendees? All major decisions reached
To ensure all members actively participate in a meeting, what should a leader do?  Ask for opinions from nonparticipants
When planning a meeting, the leader should do which of the following? Set and share the agenda
What should be agreed upon before beginning a collaborative process Project goals
Which of the following is an advantage of collaborative writing Each member has different expertise to contribute
The two most common reasons cited for unsuccessful teamwork are a lack of trust and what? Poor communication
Activities that support incompatible goals to those of the group are referred to as what?  Hidden agendas
Which of the following is a benefit of a successful team? Diversity of views
Which of the following is an advantage to written communication Allows more time for receivers to understand the message
When communicating for those who may not be comfortable with your language, what could you do Use short, plain words
The tendency to judge all other groups according to the standards of one's own group is called Ethnocentrism
Which of the following best describe transparency in a communication Providing all relevant data
Influence of culture and moods can have the most impact on what step of the Communication Model?  Decoding the message
Evaluating effectiveness of a message is often located which stage of the Communication Model The receiver provides feedback
The method used to share an idea with an audience is called what Medium
Which of the following represents the expected norms of behavior in a particular situation? Etiquette
A communicator's ability to listen, understand and meet the needs of the reader Audience-centered
Using concrete and specific language and including evidence to support a conclusion is Factual
Which of the following best describes the process of communication Transferring of information between senders and receivers
List advantages of working in teams improved productivity, creativity, and employee involvement, increased information and knowledge, greater diversity of views and increased acceptance of new solutions and ideas.
what are tools to improve communications with team members mobile communication such as chat/instant messenger, visual online management tools,
when using the phone what should be relied on to convey confidence and professionalism you have to rely on your attitude and tone of voice to convey confidence and professionalism
Created by: strexler
 

 



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