A low-probability but high-impact event that threatens the viability of an organization and is characterized by ambiguity if cause, effect, and means of resolution, as well as by a belief that decisions must be made swiftly.

Form a crisis response team, develop crisis plan.

Leading during a crisis

The role of senior leaders, effective crisis communication, crisis resolution.

Adapting after a crisis

Evaluation of crisis response, lessons learned, preventing a future crisis.

Five-step crisis risk assessment model

1) risk identification 2) risk assessment and ranking 3) risk reduction 4) crisis prevention 5) crisis management

A printed statement that describes how an organization is responding to a crisis and who is in charge.

A package of information about a company, including names and pictures of its executives, a fact sheet, and key milestones in the company's history.

Learning Organization

Is skilled at crating, acquiring, and transferring knowledge, and at modifying behavior to reflect new knowledge and insights. Open, adaptive, and innovation driven

Organizational knowledge

The tacit and explicit know-how that individuals possess about products, services, systems, and processes. Intellectual or human capital.

Occurs when anticipated or expected changes bear no resemblance to the present or the past.

A process that allows an organization to adopt the best practices of others.

Traditional Organization

based of the bureaucratic model that emphasizes a command-and-control structure, centralized decision making, highly formalized systems, and specialized takes.

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Chapter 12

Term	Definition
Crisis	A low-probability but high-impact event that threatens the viability of an organization and is characterized by ambiguity if cause, effect, and means of resolution, as well as by a belief that decisions must be made swiftly.
Pre crisis planning	Form a crisis response team, develop crisis plan.
Leading during a crisis	The role of senior leaders, effective crisis communication, crisis resolution.
Adapting after a crisis	Evaluation of crisis response, lessons learned, preventing a future crisis.
Five-step crisis risk assessment model	1) risk identification 2) risk assessment and ranking 3) risk reduction 4) crisis prevention 5) crisis management
Press Release	A printed statement that describes how an organization is responding to a crisis and who is in charge.
Press Kit	A package of information about a company, including names and pictures of its executives, a fact sheet, and key milestones in the company's history.
Learning Organization	Is skilled at crating, acquiring, and transferring knowledge, and at modifying behavior to reflect new knowledge and insights. Open, adaptive, and innovation driven
Organizational knowledge	The tacit and explicit know-how that individuals possess about products, services, systems, and processes. Intellectual or human capital.
Discontinuous Change	Occurs when anticipated or expected changes bear no resemblance to the present or the past.
Benchmarking	A process that allows an organization to adopt the best practices of others.
Traditional Organization	based of the bureaucratic model that emphasizes a command-and-control structure, centralized decision making, highly formalized systems, and specialized takes.

Created by: Shibishob

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