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Clinical Fall Exam 2

Fall Semester Exam Review 2

QuestionAnswer
Which of the following is the best definition of communication? Exchanging messages (Correct)
Which of the following is true of telephones? It is critical that you know how to use the phone in a professional manner. (Correct)
Which of the following should NOT be included when taking a phone message? Message taker’s telephone number
All of the following may present cultural communication barriers EXCEPT: Physical comfort
What should be done if you are concerned about a patient's ability to understand important information? Get permission from the patient to speak with a family member.
Which of the following is a good way to respond to constructive criticism? Show appreciation
Which type of telephone answering system is more efficient in that the caller will be connected to an operator? Answering service
How should subjective statements by the patient be documented? Exact words in quotation marks
What type of note-taking method describes how a patient's treatment has changed? Narrative
Which of the following is NOT a desirable communication skill? Roll your eyes when you do not agree.
Alexia, a medical assistant, explains to Mrs. Phillips that the medication is to be taken once a day with a full glass of water. Which of the following is the goal of Alexia's communication with Mrs. Phillips? Give instructions to patients
Which of the following is true of communication barriers? When people are preoccupied with their own problems, they can miss much of the message coming from another person.
In verbal communication, how is emotion expressed? Tone of voice
After entering a patient's room, what should you do first? Introduce yourself
What is another term for "symptom"? Subjective observation
Which of the following is true of documentation? Documentation is perhaps the most critical communication that a health care worker will create.
Which of the following is NOT a method of nonverbal communication? Lay terms
Which of the following refers to the physical space between people? Proximity
Which communication technology allows many telephone calls to be answered simultaneously and uses a recorded message to provide a series of directions? Automatic Routing Unit (ARU)
Which part of a health history includes information about the patient's reason for seeking medical help? Chief complaint
Created by: nickilane7
 

 



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