Help
Options
Didn't know it?
click below
click below
Knew it?
click below
click below
Don't Know
Remaining cards (0)
Know
retry
shuffle
restart
0:00
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.
Normal Size Small Size show me how
Normal Size Small Size show me how
chapter 10
| Question | Answer |
|---|---|
| A tickler file is an effective organizational tool to help the medical assistant | mail appointment reminder |
| What info would the medial assistant need to matrix the appt book properly | days and hours when the physician performs hospital round |
| The way to organize appt scheduling so that it best supports the success of the practice is to | consider the preferences of the physician |
| The principal advantage of using the wave method when designing the scheduling process is that it | allows flexibility to accommodate the unpredictable |
| Which is the best approach for efficiently handling the scheduling of patient due for an appt | sending out a reminder asking the patient to call for an appt |
| An effective way to deal with patients who are always late for appt is to | give them the last appt of the day |
| What is the most important action to take when chaning a patients appt time | Erase the patient name from the original slots |
| Why is it necessary to include a not in the patient chart when the person does not show up for a scheduled appt | to be prepared for future legal consequence regarding the patient care |
| when informing patients that you must postpone their appt because of the absence of the physician it is good practice to | give them the name of one or more alternative physicians |
| If you work for a physician who is frequently called away from the office it is a good practice to | create a scheduling system that best accommodates these delays |
| Which is the least satisfactory method of scheduling for patient | Double booking |
| A matrix in the schedule | prevent booking of patients during meeting and hospital rounds |
| Which of the following is not an advantage of computerized schedling | the computer cannot select times based on patients needs |
| The appt setting methods where by a | |
| The appt setting method whereby a patient logs on to the internet and views a facility schedule to set his or her own appt is called | self-scheduling |
| If a patient has been waiting longer than.. minutes past his or her appt time the medical assistant should offer to reschedule the appt | 15 |
| The info in the appt book must be legible because | all of the above |
| Which of the following is true concerning the scheduling of new patients | Financial arrangements should be explained when the appt is made if the |
| the first prerequisite for schedling an outpatient admission or procedure is | an oral or written order for the procedure from the physician |
| When scheduling an inpatient admission the medical assistant must make sure that the patient understands which pf the following | all of the above |
| The open office hours method of scheduling is also know as scheduling | tidal wave |
| which types of outpatient procedure might be scheduled by the physician office | all of the above |
| The medical assistant must remember that the physician will have other types of appt that will need a special notation in the appt book such as | surgeries |
| A person who fails to keep an appt without giving advance notice is called | no-show |
| An incidental disclosure may be which of the following | all of the above cannot be reasonably be prevented |
| Which statement is true regarding the handling of charts for patients who have appt a given day? | pull all files before the first patients who have appt on a given day |
| which patients should be personally escorted to the examination and treatment areas and given detailed instruction about what they are to do | all of the above |
| what is the best way to decide weather patients need special asstistance in disrobing | asking all patients if you can be of assistance |
| The medical assistant should follow all the following practices regarding patient arrivals except | having them wait in the examination room instead of the waiting room |
| The use of phonetic writing in the medical office can help you | pronounce patients name correctly |
| Patients often base their perception of an entire medical facility on | what they see on entering the facility for the first time |
| The office mission statement may | all the above |
| which of the following would be considered a patient amenity | A writing table in the reception |
| Which of the following is not true regarding chart placement in the medical facility | charts can be left in the examination room while the patient is waiting for the physician |
| The patient name should be used | all the above |
| Which of the following should most often be added to a patient charts on visit | progress notes from |
| Which of the following do patients not expect to find in the reception area | television |
| The statistical chartacteristics of humans populations are caled | demographics |
| If a chart is marked in some way as reminder that specific action need to be taken it is said to be | flagged |
| Which of the following is not an appropriate way to deal with a talking patients | allow the patient to ask only three question while seeing the physician |
| Which of the following is true with regard to keys issued to staff member at the physicans office | physicians and supervisor should limit access to keys to trusted employees who need key access |
| Prescription pads should be placed | in drawers and away from patients sight and access |
| When do pharmaceutical representative usually see the physician | At times specified by the physician when he or she will speak to pharamacetical |
| when moving through hallways the medical assistant should walk | on the right side of the hallway |
| Ideally where should sick contagious patient wait to see the physican | in the reception room with the other patient |
| Which of the following should be included in a section of the policy manual | all of the above |
| which of the following items are parts of the physicans office budget | all of the above |
| A capital purchase is classified as | whatever monetary level the facility choose |
| A list of the items included in shipment is called | packing slip |
| An ordered item that has not been delivered when promised or demanded but will be supplied | back-ordered |
| The fiscal year beging | whenever designated by the business |
| Acting in anticipation of future problems is called | being proactive |
| Which duties should be performed in anticipation of the day at the physican office | all of these should be performed |
| The responsibility for ordering supplies in the physican office rests with | one designated person |
| A difference among conflicting facts claims or opinions is called | discrepany |
| Which of the following is not a good way to reduce waste while saving money in the physicans | Buying new file folders for all office needs |
| Alternative stamping options are available on the internet and can be purchased in which of the | online and printed on the office printer |
| What is the most serious consequence of misspelling medical terms on patient records and in correspondence | Negative impression of the physician |
| the best style to use when composing business letter in the medical office is the one | preferred by your physician-employer |
| The principal function of a well-organized portfolio of business letters is to help the medical assistant | save time |
| Which letter style combines efficieny with an attractive page layout | Modified |
| Which letter style wold be most appropriate to use for writing a quick business letter | simplified |
| Which of the following dates is written correctly for inclusion in the heading of a letter | May 1,2007 |
| Which of the following is the correct way to write the first line of an inside address in a letter to john kidwell a pediatrcan | John kidwell md |
| What is the purpose of noting c: Alice adams MD at the bottom of a letter | To advise the receiver that a duplicate letter has been sent to Dr.Adams |
Created by:
916039311804924