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Wk.2 Office Proced.
| Question | Answer |
|---|---|
| A physician may be subject to civil or criminal ____ for violation of government laws. | Liability |
| ____ waiver of insurance co-payments may violate the policies of some insurers. | Routine |
| Administering a lethal drug to a patient to promote death is called ____. | Euthanasia |
| A physician committed to saving life and relieving suffering may sometimes find those two goals ____. | Incompatible |
| The realm embracing property rights that belongs to the community at large is called the ____. | Public Domain |
| A formal expression of judgement or advice by an expert is called a(n) ____. | Opinion |
| Something that is ____ oriented or directed toward social needs and problems. | Sociologic |
| ____ are defined as claims that a person or group makes on society. | Rights |
| The provision of care to medical colleagues or their families and staff is called ____. | Professional Courtesy |
| A devotion to or conformity with the truth is called ____. | Veracity |
| Although attorneys often accept clients on a(n) ____ fee basis, it is unethical for a physician to do. | Contingency |
| A(n) ____ is a list of legal cases to be tried. | Docket |
| Municipal regulations are also called ____. | Ordinances |
| Something marked by wisdom or judiciousness is said to be ____. | Prudent |
| ____ is solemn declaration, usually made orally by a witness under oath in response to interrogation by a lawyer or authorized public official. | Testimony |
| The finding or decision of a jury on a matter submitted to it in trial is called the ____. | Verdict |
| A(n) ____ is something done or said that serves as an example or rule to authorize or justify a subsequent act of the same type. | Precedent |
| A device used to connect any number LANs that communicate with other routers and determine the best route between any two hosts is called a(n) ____. | Router |
| A(n) ____ specifies the global address of documents or information on the internet. | URL |
| A picture, often on a computer's desktop, that represents a program or an object is called a(n) ____, and clocking on it takes the user into the program. | Icon |
| The pointer or flat bar that appears on the monitor to show where the next character will appear is called the ____. | Cursor |
| A wireless, portable personal computer with a touch screen interface, usually smaller than a notebook but larger than a smart phone, is called a(n) ____. | Tablet |
| A suite of communications protocols used to connect users or hosts to the internet is called ____. | TCP/IP |
| The word used for selling and buying of goods over the internet is ____. | E-Commerce |
| Devices that load a program or data stored on a disk into the computer are called ____. | Disk drive |
| RSI stands for ____. | Repetitive Strain Injury |
| Electronic ____ are used to sign documents generated on the computer. | Signatures |
| Health information cannot be used or shared without the patient's ____. | Consent |
| ____ was enacted partly to ensure that medical records would be kept private and confidential. | HIPAA |
| Encrypted data are called ____ text. | Cypher |
| The term for individuals who break into computers with dishonorable intent is ____. | Crackers |
| The ____ allows a user to return to the previously viewed Web sites. | Cache |
| A telephone call that is operator-assisted or electronically assisted and includes several physicians at separate offices is a(n) ____ call. | Conference |
| The technical terminology or characteristic idiom of a particular group is called ____. | Jargon |
| which of the following can be used to keep a record of incoming calls so that no message is overlooked ____. | Telephone log |
| A method of selecting the order in which patients receive medical treatment often referred to as ____. | Screening |
| Which of the following best describes the primary goal of screening telephone calls? | Selecting which calls should be forwarded to a particular staff member through an understanding of the purpose of the call. |
| Which of the following greetings is recommended as appropriate for handling incoming calls in an extremely busy medical office? | "Dr.Bewell's office, Ms. Blakely speaking." |
| Active listening involves: | All of the above - giving the same attention to a person on the phone as would be given to a person face to face, concentrating on the conversation at hand, discovering vital information. |
| If your office is in New York and you need to contact a supplier in Seattle, which New York time would be the earliest that you should call to place an order, assuming that the supplier opens at 8 AM ? | 11 AM |
| Which of the following types of communication tools can be used to record verbal messages? | Voice Mail |
| Which of the following types of communication tools is best for two-way communication? | Cell Phone |
| Which of the following types of calls should be limited in the professional setting? | Personal |
| Inflection is: | A change in pitch |
| Diction is: | The choice of words with regard to clearness. |
| Pitch is: | The highness or lowness of sound. |
| Enunciation is: | The articulation of clear sounds. |
| The mouthpiece of the telephone handset should be held: | 1 inch from the lips. |
| The medical assistant should be extremely careful when using speakerphone because: | Confidentiality can be violated. |
| Which of the following is not required when a telephone message is taken? | The callers account number. |
| If your office is in California and it is noon, what time is it on the east coast? | 3 PM |
| If your office is on the West Coast, what time is the latest time to call the East Coast? | 2 PM |
| Which of the following is not important when taking incoming calls at the physician's office? | Getting off the phone in less than 2 minutes. |
| Which of the following are common sources of incoming calls to the physicians's office? | All of the above - Laboratories, New patients, Other physicians. |
| A pleasing telephone voice is developed by using: | Clarity |
| Medical Assistant may help an angry caller to calm down by: | Speaking in a lower tone of voice. |
| When a patient calls with a complaint: | All of the above - Use an approach similar to that for angry callers, find the source of the problem, present options of solutions to the patient. |
| Federal, state, county, and city government pages are often organized in telephone directories such as the ____ pages. | Blue |
| What information should the medical assistant get the patients when they request a prescription? | Treatments the patient has tried |
Created by:
brittbabiiex