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study guide
| Question | Answer |
|---|---|
| A physician may be subject to civil or criminal .....for violation of government laws | liability |
| .....waiver of insurance co-payments may violate the policies of some insurers. | Routine |
| Administering a lethal drug to a patient to promote death is called | euthansia |
| A physician committed to saving life and relieving suffering may somtimes find those two goals | incompatible |
| The realm embracing property right that belong to the community at large is called the | public domain |
| A formal expression of judgment or advice by an experts is called | opion |
| Something that is ....oriented or directed toward social needs and problems | Sociologic |
| ...are defined as claims that a person or group makes on society | rights |
| The provision of care to medical colleagues or their families and staff is called | professional courtesy |
| A devotion to or conformity with the truth is called | veracity |
| Although attorneys often accept clients on a ....fee basis,it is unethical for a physician to do | contingent |
| A....is a list of legal cases to be tried | docket |
| Municipal regulation are also called | ordinaces |
| Something marked by wisdom or judiciousness is said to be | prodent |
| .....is a solemn declaration, usually made orally by a witness under oath in response to interrogation by a lawyer or authorized public official | testimony |
| A...is something done or said that serves as an example or rule to authorize or justify a subsequent act of the same type | precendent |
| A device used to connect any number of LANs that communicate with other routers and determine the best rout between any two hosts is called | router |
| a....specifies the global address of documents or information on the internet | url |
| A picture,often a computers desktop that represents a program or an objects is called.....and clicking on takes the into the program. | Icon |
| the pointer or flat bar that appears on the monitor to show where the next character will appear is called | cursor |
| A wireless portable personal computer with a touch screen interface, usually smaller than a notebook but larger than a smarter phone is called | tablet |
| A suite of communications protocols used to connect users or hosts to the internet is called | tcp/IP |
| The word used for the selling and buying of goods over the internet is | e-commerco |
| Devices that load a program or data stored on a disk into the computer are called | disk drive |
| RSI stand for | repetitive strain injury |
| Electronic....are used to sigh documents generated on the computer | signature |
| health information cannot be used or shared without the patient | permission |
| .....was enacted party to ensure that medical records would be kept private and confidential | HIPPAA |
| Encrypted data are called...text | cipher |
| the term for individuals who break into computers with dishonorable intent is | crackers |
| the....allows a user to return to previously viewed web site | cache |
| a telephone call that is operator-assisted or electronically assisted and includes several physicians at separate offices is...call | conference correct |
| the technical terminology or characteristic idiom of particular group is called | jargon |
| which of the following can be used to keep a record of incoming telephone calls that no message is overlooked | telephone log |
| a method of selecting the order in which patients receive medical treatment often is referred to | screening |
| which of the following best describes the primary goal of screening telephone calls | selecting which calls should be forwarded to a particular staff member through an understanding of the purpose of the call |
| which of the following greeting is recommended as appropriate for handing incoming calls in an extremely busy medical office | DR.Bewell office Ms.Blakey speaking |
| active listening involves | all of the above.. |
| if your office is NY and you need to contact a supplier in seattle which NY TIME WOULD BE EARLIEST that you should call to place an order, assuming that the supplier opens at 8am | 11am |
| which of the following types of communication tools can be used to record verbal message | voice mail |
| which of the following types of communication tools is best for two-way communication | cell phone |
| which of the following types of calls should be limited in the professional setting | personal |
| inflection is | a change in pitch |
| diction is | the choice of words with regard to clearness |
| pitch is | the highness or lowness of sound |
| enunciation is | the articulation of clear sounds |
| the mouthpiece of the telephone handset should be held | 1 inch from the lips |
| the medical assistant should be extremely careful when using a speakerphone beacuse | confidentiality can be violated |
| which of the following would be considered professional jargon | encephalagia |
| which of the following is not required when a telephone message is taken | the callers account number |
| if your office is in california and it is noon, what time is it on the east coast | 3 pm |
| if your office is on the west coast what time is the latest time to call east coast | 2 pm |
| which of the following is not impotrant when taking incoming calls at the physicain office | getting off the phone in less than 2 minutes |
| which of the following are common sources of incoming call to the physican office | all of the above |
| a pleasing telephone voice is developed by using | clarity |
| e medical assistant may help an angry caller to calm down by | speaking in a lower tone of voice |
| when a patient calls with a complaint | all of the above |
| federal state county and city government pages are often organized in telephone directories such as the | blue |
| what information should the medical assistant get from patients when they request a prescription | treatments the patient has tried |
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