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Front office
Week 1
| Question | Answer |
|---|---|
| How have the advantage of medical technology and the increased use of computers influenced the medical assisting profession? | They have increased the amount of training necessary to become a proficient medical assisstant |
| A recent graduate of a comprehensive medical assisting training program could apply for all the following positions except | Physical therapy Assistant |
| which of the following skills would not be an appropriate expectation of a competent medical assistant? | Diagnosing common patient symptoms |
| Which quality in a medical assistant is most likely to promote positive relations in the medical office? | Sincere interest in patient's welfare |
| which statement best describes the relationship of administrative and clinical medical assistant responsibilities? | The two are equally important for maintaining a high-quality medical practice. |
| Which is the most important consideration in choosing uniform? | It should give the wearer a professional and neat appearance. |
| Because Medical assistants are key public relations representatives for the physicians for whom they work, it is critical that medical assistant NEVER: | Tell patients who are ill that they have an excellent chance for recovery. |
| what is the best way for new medical assistant graduates to become good team players in the medical office? | Show consideration and appreciation for each member of the staff. |
| which is not a good reason for becoming an active member of a medical assisting professional? | Ensuring fair pay by asking others about their salary |
| Extra advantage or benefits from working in a specific job are called: | Perks |
| Why is bargain help often the most expensive? | Because extra time must be spent in training or correcting mistakes. |
| Which of the following are important to remember during an externship? | Never handle drugs or money without permission. |
| The medical assistant should consider which of these factors when seeking employment? | All of the above, Pay rate, Benefits and perks |
| The first medical reference listed on a graduate medical assistant's resume is often the: | Externship |
| Continuing educational units are important because they: | Keep the medical assistant up to date with new techniques and information. |
| Disobedience to authority is called: | Insubordination |
| The mental and emotional condition, enthusiasm, loyalty, or confidence of an individual or group with regard to the function or task at hand is called: | Morale |
| Talk or a widely disseminated opinion with no discernible source, or a statement that is known to be true is called: | A rumor |
| Deciding which tasks are most important is called: | Prioritizing |
| Faithfulness or allegiance to a cause, ideal, custom, institution or product is called: | Loyalty |
| When medical assistants are able to adapt to various situations,they are considered to be: | Flexible |
| Probably the most important asset that a medical assistant can offer the employer is: | A good attitude |
| If a medical assistant has a conflict with a co-worker, he or she should first: | Go to the office manager |
| Confidentiality is important because | All the above .Laws protect the patient, the patient has a right to privacy, Patients trust medical professionals to keep their medical information confidential |
| Which is one of the most common physical places in which confidential is breached? | Elevators |
| Note taking can help the medical assistant to: | All of the above, Avoid forgetting orders from the physician, remember dosages for medications, complete duties assigned in a staff meeting. |
| Which of the following statements is not true regarding goal settings? | Celebrating should be displayed until the last goal is reached. |
| which is not likely to be one of the factors that influences the first impression we can make on others? | What we think |
| Which of the following is not the role of the medical assistant in communication with patients? | Advising. |
| which of the following is not one of the stages of grief? | Dealing |
| The principal reason for requesting feedback when communication with patients is to determine whether they: | Understand what is being said |
| Which aspect of our communication is most likely to convey our true feelings and beliefs? | The way we verbalize a phrase or word |
| The principal message that you will give to an american patient if you avoid eye contact while communicating is that you: | Are not telling the truth |
| The defense mechanism in which unwanted desires or impulses are included from the consciousness and left to operate in the conscious is called: | Repression |
| Verbal expression or body language, such as nod of understanding, are called: | Feedback |
| Even when two people are speaking at the same time, various channels of communication are used: such as | All of the above, Words, body language, facial expressions |
| A lack of feeling, emotion, interest, or concern is a defense mechanism called: | Apathy |
| The psychological defense mechanism in which confrontation with a personal problem or with reality is avoided by denying the existence of the problem or reality is called: | Denial |
| Sounds or factor outside the brain that interfere with the communication process are called: | External noise |
| When patient cry, the medical assistant should always: | Make a reasonable assurance that the patient is safe before leaving the office |
| If a patient hesitates when speaking, he or she might: | All of the above, Be lying, have more to, feel fear. |
| When a patient verbally attacks someone without addressing the original complaint, the individual is using which defense mechanism? | Verbal Aggression |
| Procrastination is often a symptoms of the fear of: | Failure |
| A standard mental picture that is held in common by members of a group and that represents an oversimplified opinion, prejudice attitude, or uncritical judgmental is called: | A stereotype |
| At which time or in which situation is it not appropriate to touch the patient? | When the patient expresses romantic interest in the medical assistant |
| Medical assistant are trained in methods of collecting a blood specimen, a process called | Phlebotomy |
| Medical assisting attracts ................ students who may be older that the average postsecondary student by a decade or more. | Non-traditional |
| The awarding of a certificate by a third party on the basis of knowledge demonstrated is called | Certification |
| A person with a wide range of abilities or skills is said to be ........ | Versatile |
| Participation in a recognized............... shows that medical assistants take their career seriously. | Professional organizations |
| Medical assistants should always read the ..........so that they know what the employer or externship office expects. | Job description |
| A medical assistant must feel an.................... to assist the patient in whatever way possible. | Obligation |
| Complete the missing word from Medical Assistant's Creed. I am ...... to my physician-employer. | loyal |
| Complete the missing word from Medical assistant's Creed. I believe in the .... and purposes of the profession of medical assisting. | Loyal principals |
| Complete the missing word from the Medical Assistant's Creed. I aspire to render greater ... | Service |
| Complete the missing word from the Medical assistant's Creed. I am true to the .... of my profession. | Ethics |
| Complete the missing word from the Medical assistant's Creed. I protect the .......... entrusted me. | Confidence |
| Complete the missing word from the Medical assistant's Creed. Im dedicated to the care and well-being of all ........... | Patients |
| When supervisors give a medical assistant a task to do, they count on the medical assistants,.............. so that the task is carried out accurately and in a timely manner. | Dependable |
| .................... Is defined as exhibiting a courteous, conscientious, and generally business-like manner in the workplace. | Professionalism |
| The ability to adapt to a wide variety of the situations is called.... | Flexibility |
| An individual's social facade, or the front that reflects the role in life that the individual is playing, is called: | Persona |
| The medical assistant should use some......... when discussing private affairs with the supervisor. | discretion |
| To utter articulate sounds or be distinct in speech is to .......... | Enunciate |
| It is always helpful to have a... ...... staff member to communicate with patients who speak another language. | Bilingual |
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