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KINNS CH 9 PRETEST

KINNS CH 9

QuestionAnswer
Medical assistants should handle both incoming and outgoing calls in a businesslike and _____________________ manner. PROFESSIONAL
Medical assistants must _____________________ the physician's calls and make decisions about which ones they should put through to the physician SCREEN
When handling an angry caller, the medical assistant should remain calm and speak in tones that are perhaps slightly _____________________ than those of the caller. This often prompts the caller to lower his or her voice. QUIETER
When handling an emergency call, the medical assistant must ask several important questions of the caller. One of the key things the medical assistant needs to find out is the patient's _____________________ and when they started. CHIEF SYMPTOMS
The _____________________ pages of the telephone book contain several sections of useful information, such as area codes, emergency service information, long-distance calling information, time zones, government listings, and community service numbers. INTRODUCTORY
The physician's _____________________ is affected by how the medical assistant handles telephone calls. The medical assistant should be courteous and polite to all callers. IMAGE
When taking a phone message, strive for accuracy. _____________________ any words or numbers that you did not hear clearly. REPEAT
Pharmacies sometimes call the physician's office to obtain approval for a patient to refill a prescription. Prescription refills need to be authorized with the _____________________ approval. PHYSICIAN'S
It is ultimately the responsibility of the _____________________ to notify the patient of test results, especially if they are abnormal. PHYSICIAN
The patient must give _____________________ permission before any member of the physician's staff can give information to third-party callers. WRITTEN
Created by: ebrooks
 

 



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