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Persuasive Review
| Term | Definition |
|---|---|
| action | The part of a sales or marketing message that tells readers what you want done and that gives them a reason for doing it |
| AIDA pattern | Stands for Attention, Interest, Desire, Action; a pattern used by professional marketers and salespeople when persuading customers |
| attention | The part of a sales or marketing message that is honest, relevant, and stimulating in order to attract the reader's attention |
| body | The part of a persuasive message that builds interest, explains the request logically and concisely, and reduces resistance |
| central selling points | The one or two features that are focused on in a sales message |
| closing | The part of a persuasive message that motivates action |
| complaint | A message written by a customer to identify or correct a wrong that requires persuasive techniques; often called a persuasive claim |
| direct mail marketing | All sales letters, packets, brochures, and catalogs sent directly to consumers |
| dual appeal | A persuasive technique that uses a combination of emotional and rational strategies |
| e-marketing | Marketing that uses e-mail, Web documents, faxes, and wireless media |
| emotional appeqal | A persuasive technique that is related to status, ego, and sensual feelings |
| online sales message | Used in e-mail marketing campaigns to attract new customers, keep existing ones, upsell, cross-sell, and cut costs |
| open rate | Those e-mail sales messages that are opened by receivers |
| opt-in | When a customer gives permission to receive sales messages from a company |
| persuasion | The act of influencing or convincing a reader or listener to think, act, or feel a certain way; necessary when you anticipate resistance or when you must prepare before you can present your ideas effectively |
| persuasion claim | A message written by a customer to identify or correct a wrong that requires persuasive techniques; often called a complaint |
| persuasive request | A request for a favor or action that will require the reader to be persuaded |
| post-script | A P.S. included in many sales messages to reveal your strongest motivator, to add a special inducement for a quick response, or to reemphasize a central selling point |
| rational appeal | A persuasive technique that is associated with reason and intellect |
| sales letter | A hard-copy letter that is generally part of a package that may contain a brochure, price list, illustrations, testimonials, and other persuasive appeals |
| target audience | An audience that is preselected for characteristics that make it a good market for a particular product |