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Chapter 31

QuestionAnswer
As a team player, be willing to help a teammate by staying late or coming in early. True
If you have a conflict in the salon, feel free to discuss it with others in the salon. False
Most beauty professionals rely on human resources to research things like retirement plans and health insurance. False
Every client who enters the salon is a potential purchaser of additional services or merchandise. True
In the cosmetology industry or service industry, putting clients first is: Required
Someone who recognizes and resolves problems constructively is a(n): Problem Solver
One of the best ways to improve your performance is to: Find a Role Model
A salary-plus-commission structure is used to motivate practitioners to increase: Productivity
Income in addition to your regular compensation that must be tracked and reported on tax returns is: Tips
The practice of recommending and selling additional services to clients is known as: Upselling
Recommending professional products to clients for at-home care is known as: Retailing
To be successful in sales, you need ambition, determination, and a: Good Personality
Informing clients about a product without stressing that they purchase it is a(n): Soft Sell
Scheduling clients for their next appointment before they leave the salon is known as: Rebooking
Customers who are loyal to a particular cosmetologist Client Base
What you will actually get paid for your work Compensation
Document that outlines all the duties and responsibilities of a particular position in a salon or spa Job Discription
Percentage of the revenue that the salon takes in from services performed by a particular cosmetologist Commission
Not paying back your loans Defaulting
Practice of recommending and selling additional services to clients Ticket Upgrading
Created by: chelcnicole11
 

 



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