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Basic Office Systems

BPA

An obstruction to professionalism could be: A. A cooperative co-worker B. A co-worker who assists in completing a difficult task C. Personal problems and baggage D. Speaking in an even, calm tone C. Personal problems and baggage
A symptom of the fear of failure, which leads an individual to continually put off completing a task is known as: A. Insubordination B. Procrastination C. Professionalism D. Tolerance B. Procrastination
Which of the following is used to ensure that all office computer programs are secure in case of a mishap, fire, or natural disaster? A. RAM B. Microprocessor C. Write-protection D. Backup functions D. Backup functions
Which of the following is an example of computer software? A. Email B. CPU C. DVD D. Microsoft Word D. Microsoft Word
Maintenance should be performed on office machines: A. Monthly B. When directed by the office manager C. When suggested by the manufacturer D. When a problem occurs with the machine C. When suggested by the manufacturer
Which of the following is most important in completing a travel expense report? A. Receipts B. Travel itinerary C. Original tickets D. Credit card statements A. Receipts
If proof of mailing is needed, the office worker might ask the post office for: A. Special handling B. A certificate of mailing C. A certificate of delivery D. Insurance on the item B. A certificate of mailing
Business letters are usually (blank) spaced. A. Single B. One and half C. Double D. One and a quarter A. Single
Reference initials: A. Go on every letter B. Are the initials of the author C. Are the initials of the typist D. Are in capital letters C. Are the initials of the typist
Which of the following would be filed first: A. Phillips, C. B. Phillip, C. C. Phillip, A. D. Phillips, A. C. Phillip, A.
The proofreader mark # means: A. to add a number B. to add a space C. to add a paragraph D. to add a footer B. To add a space
One of the Six C's of letter writing is: A. Concise B. Cute C. Colleague D. Concentrate A. Concise
A memorandum is: A. A form of communication to your clients B. A form of communication to similar types of business C. A form of communication to your co-workers D. A form of communication sent by email C. A form of communication to your co-workers
The notation of "cc" on letters, memos and email indicates: A. correct copy B. carbon copy C. critical copy D. courtesy copy D. Courtesy copy
Someone seeking employment as an office administrator should have which skills? A. Proficiency with office software B. Proficiency with grammar, punctuation, and spelling C. Ability to format and proofread documents D. All of the above D. All of the above
Which sentence is worded correctly? A. Microsoft, who offers excellent benefits, attracts numerous job applicants. B. Microsoft, which offers excellent benefits, attracts numerous job applicants. B. Microsoft, which offers excellent benefits, attracts numerous job applicants.
The envelope size most commonly used for mailing letters is: A. No. 6 3/4 B. No. 10 C. No. 12 D. No. 15 B. No. 10
What should be included in a Page 2 header of a letter? A. Name of addressee, page number, and date B. Name of sender, page number, and date C. name of company, page number, and date D. Page number and date A. Name of addressee, page number, and date
Which statement is NOT true about using email at work? A. Employees should assume that email is monitored by employers. B. Employees can be terminated for violating email protocol. C. Employees should use work email for personal uses. C. Employees should use email for personal uses.
To enter customer data to be used in a merge letter the names and addresses may be created in: A. Word processing software B. Spreadsheet software C. Database software D. All of the above D. All of the above
Created by: lachlan2081
 

 



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