Question 1

1.	Workplace violence is broadly defined as the use of violence against workers.
a. True
b. False

Accepted Answer

a. True●
b. False

Question 2

2.Fill in the blank for each level, and cross reference with the examples of each level.
__Injurious (A) _  Argues 
__ Swears __ Injurious (B) _ Physical attacks
__Pranks_ Injurious (C) _Verbalizes to hurt coworkers
___Causes psychological trauma

Accepted Answer

Moderately Injurious (A) Level 2 Argues 
Level one: Swears at Others
Least Injurious (B) level 1 Physical attacks
Level 1 least Pranks
Highly Injurious (C) moderate Level 2 Verbalizes desire to hurt coworkers
Highly Causes psychological trauma

Question 3

3.	Workplace violence can occur in almost every workplace: small businesses, large companies, government facilities.	
a. True
b. False

Accepted Answer

a. True●
b. False

Question 4

4.	An employee who exhibits rude manners toward his or her fellow workers is a definite workplace violence threat. 
a. True
b. False

Accepted Answer

a. True●
b. False

Question 5

5.	 What percentage of workplace violence events were perpetrated by coworkers?
a. 22.7%
b.34.1%
c. 24.1%
d.12.5%

Accepted Answer

a. 22.7%
b.34.1%●
c. 24.1%
d.12.5%

Question 6

6.	 Find the most correct group of effects below.
a. Increased wages, Loss of management, Repair/replacement of equipment/ 
b. Increased wages, Loss of machines, Repair
c.  Loss of productivity, Repair
d. Complete organizational failure

Accepted Answer

c. Interruption to business, Increased legal/ medical fees, Loss of productivity, Repair/ replacement of equipment/ facilities

Question 7

7.  Violence events had no effect on their workplace, 29.7% reported that this effect was observed:
a. Absenteeism
b. Turnover
c. Fear levels
d. Productivity
e. Morale

Accepted Answer

a. Absenteeism
b. Turnover
c. Fear levels●
d. Productivity
e. Morale

Question 8

8.	Example of workplace violence situations are
a. One worker’s aggression toward his or her fellow employees in the workplace
b. An armed robbery of a taxicab driver
c. Criminal activity involving personal injury to a worker
d. All of the above

Accepted Answer

a. One worker’s aggression toward his or her fellow employees in the workplace
b. An armed robbery of a taxicab driver
c. Criminal activity involving personal injury to a worker
d. All of the above●

Question 9

9.	The generally recognized primary objective of a security program is the protection of:
A. Property and the organizations employees
b. People, property, and information
c. Fire, property and information
d. People, property, and money

Accepted Answer

A. Property and the organizations employees
b. People, property, and information●
c. Fire, property and information
d. People, property, and money

Question 10

10.	According to this chapter, a very small percentage of employees who have violent propensities will actually perform a violent crime.
a. True
b. False

Accepted Answer

a. True●
b. False

CPO Study Guide

Chapter 24

Question	Answer
1. Workplace violence is broadly defined as the use of violence against workers. a. True b. False	a. True● b. False
2.Fill in the blank for each level, and cross reference with the examples of each level. __Injurious (A) _ Argues __ Swears __ Injurious (B) _ Physical attacks __Pranks_ Injurious (C) _Verbalizes to hurt coworkers ___Causes psychological trauma	Moderately Injurious (A) Level 2 Argues Level one: Swears at Others Least Injurious (B) level 1 Physical attacks Level 1 least Pranks Highly Injurious (C) moderate Level 2 Verbalizes desire to hurt coworkers Highly Causes psychological trauma
3. Workplace violence can occur in almost every workplace: small businesses, large companies, government facilities. a. True b. False	a. True● b. False
4. An employee who exhibits rude manners toward his or her fellow workers is a definite workplace violence threat. a. True b. False	a. True● b. False
5. What percentage of workplace violence events were perpetrated by coworkers? a. 22.7% b.34.1% c. 24.1% d.12.5%	a. 22.7% b.34.1%● c. 24.1% d.12.5%
6. Find the most correct group of effects below. a. Increased wages, Loss of management, Repair/replacement of equipment/ b. Increased wages, Loss of machines, Repair c. Loss of productivity, Repair d. Complete organizational failure	c. Interruption to business, Increased legal/ medical fees, Loss of productivity, Repair/ replacement of equipment/ facilities
7. Violence events had no effect on their workplace, 29.7% reported that this effect was observed: a. Absenteeism b. Turnover c. Fear levels d. Productivity e. Morale	a. Absenteeism b. Turnover c. Fear levels● d. Productivity e. Morale
8. Example of workplace violence situations are a. One worker’s aggression toward his or her fellow employees in the workplace b. An armed robbery of a taxicab driver c. Criminal activity involving personal injury to a worker d. All of the above	a. One worker’s aggression toward his or her fellow employees in the workplace b. An armed robbery of a taxicab driver c. Criminal activity involving personal injury to a worker d. All of the above●
9. The generally recognized primary objective of a security program is the protection of: A. Property and the organizations employees b. People, property, and information c. Fire, property and information d. People, property, and money	A. Property and the organizations employees b. People, property, and information● c. Fire, property and information d. People, property, and money
10. According to this chapter, a very small percentage of employees who have violent propensities will actually perform a violent crime. a. True b. False	a. True● b. False

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