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CPO Study Guide
Chapter 6
| Question | Answer |
|---|---|
| 1.Which of the following best describes effective communications? a. A faithful reproduction of a message clearly understood and receiver b. A message sent by a communicator c. A message that is sent to a person with hope d. All above | a. A faithful reproduction of a message clearly understood and receiver● b. A message sent by a communicator c. A message that is sent to a person with hope d. All above |
| 2. Tort law expects every business to actively pursue the following: a. employee background checks b. Due diligence regarding safety and security c. Adequate training of all employees d. Employee benefits | a. employee background checks b. Due diligence regarding safety and security● c. Adequate training of all employees d. Employee benefits |
| 3. There are four channels of communications in most companies; which of the following is not a channel? a. Top-down communications b. Bottom-up communications c. Grapevine communications d. Reverse-horizontal communications | a. Top-down communications b. Bottom-up communications c. Grapevine communications d. Reverse-horizontal communications● |
| 4. There are six essentials of effective communications; which of the following is not one of the essentials? The communication: a. must be complete b. must be clear c. must be consistent d. must be concise | a. The communication must be complete b. The communications must be clear c. The communications must be consistent● d. The communications must be concise |
| 5. Which of the following characteristics is important to take into consideration? a.Grade level remembering the seventh-grade b. English as a Second Language c.Medical condition such as speech impediment d.All above | a. Communications grade level remembering the seventh-grade midpoint rule b. English as a Second Language (ESL), people with poor understanding of English c. Medical condition such as speech impediment, hearing loss, or poor sight d. All of the above● |
| 6. A very important part of effective communications is that the communicator must be able to tell which of the following? Choose the best answer. a. Necessary b. Was timely c. It's received d. That the message has been received and understood | a. That the communications was necessary b. That the communications were timely c. That the message was received d. That the message has been received and understood● |
| 7. The one misconception that causes more errors than any other in effective communications is: a. Every message must be brief b. Every message requires some interpretation c. Every message must be clear and concise d. None of the above | a. Every message must be brief● b. Every message requires some interpretation c. Every message must be clear and concise d. None of the above |
| 8. The telephone equipment in a security program must be which of the following? . a. It must be technologically rugged b. It must be simple to use during an emergency c. It must be available on a 24/7 basis d. None of the above | a. It must be technologically rugged b. It must be simple to use during an emergency● c. It must be available on a 24/7 basis d. None of the above |
| 9. That phone will have the following attachments to make it more effective. Which of the following is not one of those attachments? a. Ringer b. Strobe c. Tape recording device d. Beeping sound every three seconds | a. Ringer b. Strobe c. Tape recording device d. Beeping sound every three seconds● |
| 10.What can we do to protect that phone line? a. Use a separate single-cable phone line b. Place the telephone cable inside of a metal conduit c. Have the cable enter/exit the building at the lowest level of the building d. All the above | a. Use a separate single-cable phone line b. Place the telephone cable inside of a metal conduit c. Have the cable enter/exit the building at the lowest level of the building d. All the above● |
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