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GENERAL OFFICE
chapter 9, 12,13
| Question | Answer |
|---|---|
| Always answer the phone by the ____________ ring | 3 |
| Good morning , Central Medical center, Alice speaking | Correct way to answer the phone |
| Who hangs up first you or the caller? | The caller |
| This is a way of screening the phone call to determine in what order the patient needs to be seen | triage |
| What would you never say to a patient (would make them feel as if they were not important) | The doctor is busy |
| Never put a caller on hold if you are going to be longer than _____ minute | 1 |
| Full name, date of birth, nature of call, action required, date, time of call, initials of person taking message, and phone # of patient | Things to include in a telephone message |
| HIPAA stands for: | Health Insurance Portability Accountability Act |
| Two identifiers of the patient are : | date of birth and last and first names |
| This is the best approach when handling difficult callers | hold off any negative judgements about the patient |
| this refers to blocking off time slots in the schedule | Matrix |
| this type of scheduling schedules patients for specific type of visits at specific times | clustering |
| this type of scheduling has no scheduled appointment time. Patients sign in upon their arrival time | Walk ins |
| this type of scheduling are where appointments are scheduled for a certain amount of time based on a patient's needs Example 45 min for a physical exam | Streaming |
| this type of scheduling appointments are scheduled for the first 30 minutes of each hour | Wave |
| This abbreviation (BP) means | Blood pressure check |
| This abbreviation C means | Cancel |
| This abbreviation NS means | no show |
| This abbreviation Inj means | injection |
| What notice is given to patients at their first visit and annually thereafter describing patient privacy | HIPAA Privacy notice |
| What type of charting uses the subjective, objective, assessment, and plan approach to documentation of the patients visit | SOAP |
| What does the HPIP method of charting stand for: | History, Physical, Impression, and Plan |
| The abbreviation CC means | Cheif Complaint |
| Describe what the CC is | Presenting problem The reason why they came to the office this day |
| Subjective information would be: | supplied by the patient, includes routine information about the patient. It is in their own words |
| Objective information would be: | Things you see, hear, smell, touch. Examination data, vital signs, color of urine, smell of urine etc. |
| The parts of a medical record include: | Administrative data, Insurance information, Correspondence, referrals, past medical records, clinical data, progress notes, diagnostic information, labs, medications |
| How do you correct a mistake in a patients record | Draw a single line through the error, write the correction above it and complete with the date and time and your initials |
| When documenting in a chart, what color should your ink be? | Black |
Created by:
tonyawiltshire