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Ch 11
Gaming and Casino hotels
| Question | Answer |
|---|---|
| cashier's cage | "the cage" this is the area within a casino where chips and cash are stored, where checks are cashed, where credit cards are accepted, and where markers are approved. It is the control center for the flow of chips to and from gaming tables. |
| credit slips | forms that state the amount of excess chips at each gaming table at the end of a shift. Extra chips are returned to the cage along with the credit slips |
| croupier | an attendant or dealer at a gaming table who conducts the game, collects bets, and pays the winning bets of players, using chips. |
| drop box | a locked box beneath each gaming table where the cash and markers received from players are deposited. At the end of a shift, boxes are removed and brought to a count room, where they are opened and the contents counted under strict supervision |
| fill slips | forms that state the amount of chips short at each gaming table at the end of a shift |
| floor people | casino employees who supervise dealers. They are trained to enforce good dealing procedures, resolve disputes, and watch for cheaters. |
| grind players | gamblers who budget a modest amount for gaming and usually leave the casino when that amount is used up. They view gaming as entertainment, and their losses as the price of that entertainment |
| high-end players | gamblers who gamble regularly, are prepared to gamble a large amount of money, and expect to suffer big losses at times. Often called "high rollers" or "high-stakes players," high-end players may bet as much as $500,000 on a single bet |
| hold percentage | a calculation to determine the percentage of chips purchased at a gaming table by customers that is won back by the casino. calculated: Win divided by Drop = Hold |
| Markers | printed or written IOU's that extend credit to a player; players can use them, rather than cash, to buy chips from dealers. Typically the casino agrees not to cash markers for 30-45 days, giving players time to deposit enough money in their bank account |
| pit | a group of gaming tables within a casino that defines a management section. It can be made up of tables featuring the same game, or table featuring a combination of games. |
| pit boss | the manager who oversees a group of gaming tables, called a pit, within a casino. |
| slot drop | the amount of money put into a slot machine, less the amount paid out. For example, if $100 is put into a slot machine and $90 is paid out, the slot drop is $10 or 10% |
| table drop | the amount of money and markers in a gaming table's drop box that players have exchanged for chips at that table. The table drop is a good measure of gaming activity within a casino |
| table win | the amount bet at a gamin table minus the amount that is paid back to the the players |
| Hotel operations department are responsible for | guest rooms, housekeeping, laundry, and public space |
| Food and Beverage department is responsible for | restaurants, lounges, and catering |
| Casino department is responsible | gaming, security, marketing, human resources and finance |
| Retail department is responsible for | product selection, merchandising, store layout, and sales control |
| Entertainment department is responsible for | stage performances and concerts |
| In addition to hotels, casinos may also be found on: | Small commercially owned facilities, Riverboats, and Indian Reservations |
| What are three ways a player can cheat at 21 | Nicking(denting edges), Daubing(marking cards with an oily substance), and Counting cards |
| PTZ stands for: | Pan, Tilt, Zoom |
| The surveillance department depends: | Heavily on technology |
| The cameras and monitors in the control room are controlled by: | A keypad and a joystick |
| Player worth: | Is the theoretical amount the casino should hold on a player’s actions |
| An example of a cash equivalent is: | A casino chip |
| The role of game protection and customer service: | Are in conflict for a table games supervisor |
| If a table games supervisor calls surveillance to observe the player on first base at 21-7 in pit #5, she is referring to: | The player immediately to the left of the dealer on “21” table #7 in pit #5; this player is suspected of cheating |
| Surveillance knows a player is counting cards: | Because the player varies his bet according to the count for a particular card counting system |
| Card counting is not illegal but: | It changes the odds and the house advantage |
| The _____________ government regulates gambling. | Federal |
| The demographic make up of a guest to a gaming entertainment establishment includes: | Younger, better educated, and higher income levels |
| As the gaming entertainment industry continues to grow and expand, less revenue is expected from the casino floors; instead, it will come from: | Rooms, food and beverage, entertainment, and retail sales |
| As competition in the gaming entertainment industry increases, customers will expect: | Higher levels of customer service |
| Management positions within the gaming entertainment industry are expected to: | Increase |
| A “21” dealer gets a job: | By going to dealer school and auditioning |
| The piece of “21” table equipment made of red plastic is: | The shoe |
| The chips in the chip rack: | Are arranged from least valuable on the outside to most valuable on the inside |
| For dealers customer service is | a key responsibility |
| When a guest gets angry, a dealer should: | Let the guest vent, then offer to call the supervisor |
| A dealer should explain basic strategy rules only when | advising the player how to play a hand |
| When players count cards: | They are more likely to win when there are a lot of high cards left |
| The phrase used to indicate a player is cheating is: | Taking a shot |
Created by:
safosal