A complex process that consists of being mindful, hearing, selecting and organizing information, interpreting communication, responding, and remembering.

A physiological activity that occurs when sound waves hit our eardrums. Unlike listening, it is a passive process.

A concept from Buddhism that refers to being fully present in the moment. Being this is the first step of listening and the foundation for all others.

The subjective process of organizing and making sense of perceptions.

Symbolizing your interest in what is being said with observable feedback to speakers during interaction. This is the fifth of six elements in listening.

The process of recalling what you have heard. This is the sixth part of listening.

Occurs when we receive more messages than we can interpret, evaluate, and remember. this can interfere with effective listening.

Exists when a message is highly complex, is full of detailed information, or involves intricate reasoning. this can interfere with effective listening.

Environmental distractions

Occurrences in communication situations that interfere with listening.

Hogging the stage by continuously focusing communication on ourselves instead of the person who is talking.

Focusing on only selected parts of communication. We do this when we screen out parts of a message that don’t interest us or that we disagree with and when we rivet attention on parts or communication that interest us or with which we agree.

Perceiving personal attacks, criticisms, or hostile undertones in communication when none is intended.

Listening carefully for the purpose of attacking a speaker.

Listening only to the content level of meaning and ignoring the relationship level of meaning.

Informational and critical listening

Listening to understand information and ideas.

Relationship listening

Listening to support another person or understand how another person thinks, feels, or perceives some situation, event or other phenomenon.

Communication that gently invites another person to elaborate by expressing interest in hearing more.

A method of clarifying another’s meaning by reflecting our interpretations of their communication to them.

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Chapter 6

Question	Answer
Listening	A complex process that consists of being mindful, hearing, selecting and organizing information, interpreting communication, responding, and remembering.
Hearing	A physiological activity that occurs when sound waves hit our eardrums. Unlike listening, it is a passive process.
Mindfulness	A concept from Buddhism that refers to being fully present in the moment. Being this is the first step of listening and the foundation for all others.
Interpretation	The subjective process of organizing and making sense of perceptions.
Responding	Symbolizing your interest in what is being said with observable feedback to speakers during interaction. This is the fifth of six elements in listening.
Remembering	The process of recalling what you have heard. This is the sixth part of listening.
Message overload	Occurs when we receive more messages than we can interpret, evaluate, and remember. this can interfere with effective listening.
Message complexity	Exists when a message is highly complex, is full of detailed information, or involves intricate reasoning. this can interfere with effective listening.
Environmental distractions	Occurrences in communication situations that interfere with listening.
Pseudolistening	Pretending to listen.
Monopolizing	Hogging the stage by continuously focusing communication on ourselves instead of the person who is talking.
Selective listening	Focusing on only selected parts of communication. We do this when we screen out parts of a message that don’t interest us or that we disagree with and when we rivet attention on parts or communication that interest us or with which we agree.
Defensive listening	Perceiving personal attacks, criticisms, or hostile undertones in communication when none is intended.
Ambushing	Listening carefully for the purpose of attacking a speaker.
Literal listening	Listening only to the content level of meaning and ignoring the relationship level of meaning.
Informational and critical listening	Listening to understand information and ideas.
Relationship listening	Listening to support another person or understand how another person thinks, feels, or perceives some situation, event or other phenomenon.
Minimal encouragers	Communication that gently invites another person to elaborate by expressing interest in hearing more.
Paraphrasing	A method of clarifying another’s meaning by reflecting our interpretations of their communication to them.

Created by: s268513

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