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Selling

QuestionAnswer
Geri asked a salesperson about some features of the new samsung android cellular telephone. Since the salesperson was not aware of the features, what should he do? Ask an available, experienced employee.
Using selling to satisfy a customers' needs or desires should ensure that the salesperson and the business will both benefit over time from? Repeat Business.
How does a feature-benefit chart help a salesperson? Provides a quick reference to the salesperson about the product.
What is an effective follow-up activity that salespeople can use to provide good service and develop strong relationships with the customers? Calling to make sure the products are satisfactory.
What does a salesperson need to do to be successful in selling? Learn the features unique to the brand s/he sells.
What is a product benefit that a salesperson might point out to a customer who wants to buy a computer? Pre-installed software saves money.
Which is a pre-sale opportunity for salespeople to provide customer service? Research product information.
Wen salespeople explain the benefits of a technical product, what questions are they answering for customers? What's in it for me?
What type of product information might a salesperson be able to obtain from a manufacturer's representative? How the product is made.
Through sales, products are transferred to consumers who can then use them. This is an example of what role of selling? Adding Utility.
Created by: Alex Blake
 

 



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