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ICOMS CODES

ICOMS SCREEN LEGEND CODES

Question
AE used to grant account extensions for (West Texas Database) accounts
BA used to check balancing of active and disconnected services
CA the counter cash screen is used to being taking a payment for the customer in ICOMS
CB must be in open work order. This screen is used to input monthly ES services and balance each occurrence individually to ensure accuracy.
CC the customer comments screen is used for notating customer's accounts and will be used every day on every account.
CF Customer flash screen.
CL check monthly billing and payments that have been made or missed. Most billing information can be acquired here.
CM used to verify the account, gather email address, home phone up front comments, etc. in ICOMS
CN Begins a cancel work order for any open work order on customers account (EG: A trouble call where services have starting working again).
CO used to grant extension on California (Eureka database) customers.
CQ Customer questionnaire screen used for CPNI secret question, and telephone questionnaire
CRR Credit Check. Must pass through this screen on all Install work orders.
CP The customer privacy screen is used to remove customer from promotional mailings, email, and phone calls.
CS Customer services screen shows active and disconnected services for a customer's account. Dates are included for installation and disconnection.
CT Customer Telephone Services Screen used to see active telephone numbers on a customer's account.
DE Spouse and roomate information are input here for other with access to account.
DI Used to begin a disconnect work order.
DT Allows agents to see who has been in account recently.
EQ Used to send signals to cable boxes, provision modems, check digital equipment, etc.
ES Entry services can be reached in
HM Allows agent to find the node information in ICOMS
HS Used to balance Home security and modems individually. Same as CB screen but for high speed internet.
IN To begin an install work order in ICOMs
MP Used to verify or setup Easy Pay
OS Order Summary Screen is used to verify scheduled time, charges, etc at the end of an open work order. (must be in open WO)
OT Used to add one time charges in an open work order.
PC Pay Per View Campaigns screen, used in WTX ONLY!!
PH Check what In Demand events have been ordered during a billing cycle.
PT Provisioning transaction screen, repush modems and check provisioning
PV Order Pay Per View Movies and Events
RC Used to reconnect service after disconnections, hard disconnect, etc. (always add deposits for non pay disconnected customers).
RS Used to reschedule open work ords
SC The service change screen is used to add more service to an existing account.
SF Address maintenance screen is used when bill is sent to a different address (EX: Mom and Dad pay for a student's cable bill.
SR Used to begin SRO work orders of any type.
SS The scheduling screen is used to schedule the time frames for technicians to go out to customer's homes. (Can only be reached in an open work order).
ST Used to see if address is serviceable for all types of service.
SV The Service open work order screen allows agents to alter open work orders in ICOMs.
TC Used to begin a Trouble Call in ICOMs
TR Used to begin a Transfer of service from one address to another.
TS Telephone balance screen for telephone services. Similar to 36, and 37 screens but used only for phone.
VI Credit limit and VOD
WO Used to check open and closed work order. This screen is the only true way to see if a customer is in soft disconnect.
Created by: rbolte
 

 



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