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Comm 101 Exam 2
Chapter 12
| Term | Definition |
|---|---|
| elements of group decision making | 1.the group assesses the present situation 2. the group identifies its goals 3. the group identifies several alternatives 4. the group evaluates the positive and negative consequences of alternatives 5. the group makes a decision |
| methods of decision making | 1. decision by expert in group 2. decision by expert outside group 3. averaging individual rankings or ratings 4. random choice 5. majority rule 6. decision by minority 7. decision by consensus |
| obstacles to quality group decision making | 1. fails to analyze the situation accurately 2. fails to estb a clear/appropriate goal 3. fails to ID the + and - consequences of alternatives 4. has bad info 5. doesn't think critically about data 6. too few ppl are involved in discussion |
| supermajority | a decision based on agreement on a solution, action, or decision by at least two-thirds of a group |
| problem solving defn and the 3 elements of a problem | problem solving- the process that attempts to overcome or manage an obstacle in order to reach a goal 1. an undesirable existing situation 2. a goal a group wishes to achieve 3. obstacles that keep a group from achieving its goal |
| barriers to problem solving | 1. lack of structure 2. lack of cultural sensitivity 3. lack of planning 4. lack of resources 5. wrong people present 6. time pressure 7. poor communication 8. unsupportive social climate 9. negative attitudes 10. lack of problem-solving skill |
| 3 approaches to problem solving | 1. descriptive approach- helps ppl understand how a group solves a problem 2. functional approach- emphasizes the performance of certain activities & effective comm. 3. prescriptive approach- IDs specific agendas & techniques to improve problem solving |
| 4 phases of descriptive problem solving | 1. orientation 2. conflict 3. emergence 4. reinforcement |
| primary vs secondary tensions | primary- during orientation, getting acquainted secondary- during conflict- fight for leadership, disagree on ideas, etc. |
| 4 descriptive models | 1. dialectical theory/phase models 2. spiraling model 3. punctuated equilibrium model 4. multisequence model (pg 331) |
| 3 types of activity tracks | 1. task-process activities 2. relational activities 3. topical focus activities |
| vigilant thinkers |