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Hotel vocab
| Term | Definition |
|---|---|
| Amenities | Small items such as shampoo, body wash, towels etc that the hotels provide in the room |
| Baggage/luggage | Bags and suitcases packed with personal belongings |
| Connecting room/adjoining room | Two hotel rooms with a door in between |
| Interconnecting room | A hotel room that shares a wall with an adjoining room and is connected by a private door |
| Luggage cart | A device on wheels for pushing luggage around |
| Bed and breakfast | A home that offers a place to stay and a place to eat. Usually sell as the hotel package. |
| Bellboy/guest service | A staff member who helps guests with their luggage |
| Booked | Full, no vacancies |
| Full house | 100% occupancy |
| Check in | Go to front office/front desk/reception to receive keys |
| Check out | Return keys and pay the bill |
| Complimentary | Free of charge |
| Damage charge | Money a guest owes for repairs to hotel property (e.g if a guest damages any facility of the hotel) |
| Deposit | Amount paid ahead of time to secure a reservation |
| Double bed | A bed large enough for two people |
| Twin bed | Two bed (in a room) |
| Housekeeping/room attendant | Staff members that clean the room |
| Kitchenette | A small fridge and cooking area |
| Late charge | A fee for staying past the check out time (usually 12PM) |
| Linen | Sheets, blankets, pillow cases |
| Lobby | Large open area at the front of the hotel |
| Parking pass | A piece of paper that guests display in the car window while in the hotel parking lot |
| Pay-per-view-movie/paid movie | Extra charge for movies and special television features |
| Room service | Delivery of food or other services requested by guest (usually food and beverage, different from clean the room or make up the room) |
| Turn down services | Usually done by the housekeeping after 6pm. For better sleeping conditions for the guest. E.g: close the curtain and pull out the sleepers |
| Sofa bed/pull-out couch | A bed built into a sofa or couch |
| Suite | A hotel room with an attached living room and/or kitchen |
| Rollaway bed | A movable extra bed for extra guests to stay in a room |
| Valet parking | Staff members who park guests’ vehicles |
| Vending machine | A machine that distributes snacks and beverage when insert coins |
| Mini bar | Usually a fridge or area that contains soft drinks and snacks for a fee |
| Wake up call/morning call | A call from hotel that act as an alarm clock |
| Weight room/workout room/gym/fitness centre | A room that guests can use for exercise and fitness (usually free of charge) |
| Blackout dates | Certain dates that are not available for reservation |
| Back to back booking | There’s more than one bookings during the guest staying period |
| Concierge | A desk with staff where guest can ask for information, book outside restaurants and store luggage (usually located beside the front desk/front office/reception) |
| Do not disturb/DND | A sign or an alarm that is placed outside the door. Means the guest does not want to be disturbed. |
| Extend stay | Guests want to stay over for more than the nights that they booked |
| Free individual traveler/FIT/walk in guest | A individual guest (usually book their reservation through internet, hotel reservation or hotel front office/front desk) |
| Full day charge | Usually past 6pm of the check out date. Charge for one night of the daily rate |
| half day charge | Usually after 12pm before 6pm of the check out date. Charge for 50% of the daily rate |
| Rack rate | A hotel’s public rate of the day |
| BAR rate/best available rate | The cheapest rate that a guest can get for the day |
| In suite dinning/in room dining | Guests order rooms service to have food in room |
| Late check out | A request from the guest to check out after regular check out time, usually after 12pm |
| Make up the room | Clean the room |
Created by:
jacubu
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